Aspen Chase

Aspen Chase Apartments
2960 International Drive
Ypsilanti, Michigan, 48197


  • Phone: 734-434-0297
  • Email:
    aspenchase@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
Lizgwitt7's picture

Maintenance feedback

Feedback Problem for Aspen Chase

My maintenance request was fulfilled quickly, which I greatly appreciate, but the person who made the repair did not lock my apartment when they left. Definitely a concern for future requests.

mikemagiera's picture
mikemagiera McKinley Employee

Hello Elizabeth,

Thank you for taking the time to complete our survey and I am sorry to hear about this issue. I just left you a voicemail and I wanted to apologize for this experience. Please give us a call at (734) 434-0297 if there is anything that we can help you with and I hope you have a great day!

Thank you,

Michael Magiera


TSharp2011418's picture

The back door of building 2811 does not lock anymore and needs to be fixed ASAP!!! RANDOM PERSON KNOCKING ON DOORS IN BUILDING AT 1AM! THIS IS NOT OKAY!

Feedback Problem for Aspen Chase

The back door of building 2811 no longer locks and it’s open for random people to just walk right in. As I am writing this there is a person knocking on people’s doors at midnight. I did not open the door to see who it was because I did not feel comfortable with it being so late and I was not expecting company. This a major safety issue and needs to be handled ASAP. Also, when replying to this please address me by username not my first name. Thank you

mikemagiera's picture
mikemagiera McKinley Employee

Hello,

Thank you for reaching out to us and I am sorry to hear about this issue. I have entered in a work order for our maintenance team to fix this. Please let me know if there is anything else that I can help you with and I hope you have a great day!

Thank you,

Michael Magiera


Cbeurer's picture

Washer/dryer took money

Feedback Problem for Aspen Chase

I was in the process of doing laundry tonight and power went out. I had 3 washers and two dryers running. After the power went out the machines rest. I then had to reload all the money again. I am currently out $8.75. I expect to be refunded. I am not interested in contacting the company that provides these over priced machines. I expect aspen chase to refund me and then collect their refund from the company that provides these machines. I am not interested in waiting two weeks for a refund that probably will not come.

mikemagiera's picture
mikemagiera McKinley Employee

Hello Christopher,

Thank you for taking the time to complete our survey and I am sorry to hear about this issue. I have credited your account with us so you should be all set. Please let me know if there is anything else that I can help you with and I hope you have a great day!

Thank you,

Michael Magiera


DSGT5's picture

Front door lock

Feedback Problem for Aspen Chase

The lock on front door of building 2861 needs replaced. It’s loose and looks like it may fall out. Keys aren’t fitting it right. Ty

mikemagiera's picture
mikemagiera McKinley Employee

Hello Deidre,

Thank you for taking the time to complete our survey. I have entered in a work order for our maintenance team to stop by and fix the lock. Please let us know if there is anything else that we can help you with and I hope you have a great day!

Thank you,

Michael Magiera


Rocioguzman's picture

Upstairs neighbors

Feedback Problem for Aspen Chase

This is the second time i wrote here for the same reason.BEEN 2 MONTHS THE WORSE 2 MONTHS SINCE I MOVED LAST YEAR. My neighbors upstairs are always pacing around throughout the night. AT 1AM they are walking waking my one year up or me. I don't mind it during the day Its understandable but at night its very annoying. My baby go sleep around 9 and the noises wakes her up at least twice. Ive been living here for over a year. The other neighbors were never like this. The past 2 weeks its been the worse experience with a neighbor since i moved here. Its not a quiet place to live AND SLEEP...

StacyKoss's picture
StacyKoss McKinley Employee

Hi Rocio,

Thank you for taking the time to speak with me yesterday. We will be talking with the upstairs neighbors to get this taken care of. Please keep us updated on this issue like we discussed so we can help further and make sure that you are enjoying your home.

Look forward to hearing from you and I hope you have a wonderful day!


Deon Howard's picture

Heating System not working

Feedback Problem for Aspen Chase

My heating system is not working. When I try to program the system to increase the room tempurature, it stays on 71 degrees. The A/C works, but I need warm air since it's getting colder and I'm starting to get sick.......

mikemagiera's picture
mikemagiera McKinley Employee

Hello Deon,

Thank you for taking the time to complete our survey. Our maintenance team was just at your home to fix your furnace so everything should be working properly now. Please let us know if there is anything that we can help you with and I hope you have a great day!

Thank you,

Michael Magiera


DSGT5's picture

Stop signs

Feedback Problem for Aspen Chase

There really needs to be some speed bumps on the south side of the complex. It’s like a speedway every day. People just drive through stop signs. Can’t take out trash without fearing you’re going to get run over. Lots of pedestrians walk back there. What’s it going to take before something is done?

mikemagiera's picture
mikemagiera McKinley Employee

Hello Deidre,

Thank you for taking the time to complete our survey. I will pass this request on to our cooporate department. Please let me know if there is anything else I can help with. Have a great day.

Thank you, Michael Magiera

 


nicoleevans's picture

Meeting

Feedback Problem for Aspen Chase

I would like to meet with the manager (Tried to talk about it with main workers, but told me I need to see manager) about financial issues with our apartment.

mikemagiera's picture
mikemagiera McKinley Employee

Hello Nicole,

Thank you for taking the time to speak to me on the phone today. Please stop by today in the afternoon and we will review your account. Have a great day!

Thank you,

Michael Magiera


StacyKoss's picture

AT&T Giveaway

Event for Aspen Chase

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RM0907's picture

Air duct/vent cleaning

Feedback Question for Aspen Chase

Hello, I have been in my apartment 5 years and I’ve never had anyone come and clean the air duct/vents. Is this something that the apartment ever does? Upon turning on the heat I looked in my vent in my bedroom window in I see black splotches inside, which I hope is not mold. I’ve taken pictures as well

RM0907's picture
RM0907

I checked all the vents and there seems to be mold spores in all of them.