Aspen Chase

Aspen Chase Apartments
2960 International Drive
Ypsilanti, Michigan, 48197


  • Phone: 734-434-0297
  • Email:
    aspenchase@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
JSMedina13's picture

Pool

Feedback Question for Aspen Chase

Is the pool open yet?

mikemagiera's picture
mikemagiera McKinley Employee

Hello Jessica,

Thank you for reaching out to us. The swimming pool is now open from 10A.M through 9P.M. everyday. Please let me know if there is anything else that we can help you with and I hope you have a great day!

Thank you,

Michael Magiera


StacyKoss's picture

Memorial Weekend Office Hours

Announcement for Aspen Chase

Dear Residents,

I hope you are enjoying this wonderful weather! In observance of Memorial Day, our office will be closed on the following dates:

Saturday, May 25th Sunday, May 26th Monday, May 27th

Our office will resume regular business hours on Tuesday, May 28, 2019 from 10 AM to 6 PM. If you experience a maintenance emergency, please contact our Emergency Maintenance Team by calling our office number at 734-434-0297 and follow the prompts. Our Emergency Maintenance Team will be happy to assist you!

Have a great and safe Holiday weekend!



Sextone's picture

Door doesn't open

Feedback Problem for Aspen Chase

The door to 2691 got a new lock and I can't open it to do my laundry anymore...

mikemagiera's picture
mikemagiera McKinley Employee

Hello Edison,

Thank you for taking the time to complete our survey and I am sorry to hear about this issue. I just left you a voicemail but please stop by our office to pick up your new building key. Please let us know if there is anything else that we can help you with and I hope you have a great day!

Thank you,

Michael Magiera


sunshine hippie's picture

McKinley is trash

Feedback Praise for Aspen Chase

trash management "fixes" building locks so they're impossible to open. thanks...

mikemagiera's picture
mikemagiera McKinley Employee

Hello Max,

Thank you for reaching out to us and I am sorry to hear about this issue. We just cut you a new building key and tested it out so please stop by the office to pick it up. Please let us know if there is anything else that we can help you with and I hope you have a great day!

Thank you,

Michael Magiera


mwink's picture

PayLease submission error

Feedback Problem for Aspen Chase

Not sure if this is a website issue or something with PayLease, but while submitting my rent payment it errored (so it didn't show that it was submitted). I did get an email with my receipt, so it seems to have gone through. Just in case anyone else gets this -- check your email before trying to submit payment again!...

mikemagiera's picture
mikemagiera McKinley Employee

Hello Mary,

Thank you for reaching out to us and I am sorry to hear about this issue. Mckinley is currently updating the back end of this website so some users are experiencing this error. Please let me know if there is anything else that I can help you with and I hope you have a great day!

Thank you,

Michael Magiera


greenmarcell's picture

You are not authorized to view this page.

Feedback Problem for Aspen Chase

I am trying to pay my rent and I keep getting this error. It seems to be that way for maintenance requests as well.

mikemagiera's picture
mikemagiera McKinley Employee

Hello Leonard,

Thank you for taking the time to speak to me on the phone today. They should have the website restored shortly. Please let me know if there is anything else that I can help you with and I hope you have a great day!

Thank you,

Michael Magiera


jgrasshoff's picture

Office Closing 4pm 5/15/19

Announcement for Aspen Chase

Dear Resident(s),

We will be closing out office early today at 4pm. We do have emergency maintenance ready to go if needed by calling 734-434-0297. We are sorry for any inconvenience this may cause. The office will be re-opening at regular time tomorrow at 10am.

Sincerely,

Jeremy Grasshoff

Area Manager



ablair's picture

Error communicating with API: no response from api server

Feedback Problem for Aspen Chase

Hi, I cannot submit a maintenance request because of the referenced error. Our washing machine will not power on and needs service in building 2970, thank you.

mikemagiera's picture
mikemagiera McKinley Employee

Hello Adrienne,

Thank you for reaching out to us and I am sorry to hear about this issue. We have reported this to the laundry machine company so they should be by shortly to get this fixed. We also should have the My.Mckinley website fully restored soon so everything will be working again. Have a great day!

Thank you,

Michael Magiera


soohoo16's picture

"You are not authorized"

Feedback Problem for Aspen Chase

I have no Idea why. But I am not allowed to submit a service request OR make payments on rent. it keeps giving me this error. I already tried calling the office, logging off and on a couple times, and restarting my devices to no success.

JamesVuong's picture
JamesVuong McKinley Employee

Hello Tyler,

We were able to pin point the issue and it should be resolved now.

Please log out and log back in.

Let us know if you continue to have issues!

Best,

James


mrajraspn08's picture

Front door not locking

Feedback Problem for Aspen Chase

The front door (facing the parking lot) of building 18 is not locking. It closes but the latch doesn't catch so anyone can just open it. Please fix as soon as possible. Thank you...

mikemagiera's picture
mikemagiera McKinley Employee

Hello Ryden,

Thank you for taking the time to complete our survey and I am sorry to hear about this issue. My maintenance team has stopped by and fixed this issue so everything should be working properly now. Please let us know if there is anything else that we can help you with and I hope you have a great day!

Thank you,

Michael Magiera