I was in the process of doing laundry tonight and power went out. I had 3 washers and two dryers running. After the power went out the machines rest. I then had to reload all the money again. I am currently out $8.75. I expect to be refunded. I am not interested in contacting the company that provides these over priced machines. I expect aspen chase to refund me and then collect their refund from the company that provides these machines. I am not interested in waiting two weeks for a refund that probably will not come.
Thank you for taking the time to complete our survey and I am sorry to hear about this issue. I have credited your account with us so you should be all set. Please let me know if there is anything else that I can help you with and I hope you have a great day!
Thank you for taking the time to complete our survey. I have entered in a work order for our maintenance team to stop by and fix the lock. Please let us know if there is anything else that we can help you with and I hope you have a great day!
This is the second time i wrote here for the same reason.BEEN 2 MONTHS THE WORSE 2 MONTHS SINCE I MOVED LAST YEAR. My neighbors upstairs are always pacing around throughout the night. AT 1AM they are walking waking my one year up or me. I don't mind it during the day Its understandable but at night its very annoying. My baby go sleep around 9 and the noises wakes her up at least twice. Ive been living here for over a year. The other neighbors were never like this. The past 2 weeks its been the worse experience with a neighbor since i moved here. Its not a quiet place to live AND SLEEP...
Thank you for taking the time to speak with me yesterday. We will be talking with the upstairs neighbors to get this taken care of. Please keep us updated on this issue like we discussed so we can help further and make sure that you are enjoying your home.
Look forward to hearing from you and I hope you have a wonderful day!
My heating system is not working. When I try to program the system to increase the room tempurature, it stays on 71 degrees. The A/C works, but I need warm air since it's getting colder and I'm starting to get sick.......
Thank you for taking the time to complete our survey. Our maintenance team was just at your home to fix your furnace so everything should be working properly now. Please let us know if there is anything that we can help you with and I hope you have a great day!
There really needs to be some speed bumps on the south side of the complex. It’s like a speedway every day. People just drive through stop signs. Can’t take out trash without fearing you’re going to get run over. Lots of pedestrians walk back there. What’s it going to take before something is done?
Thank you for taking the time to complete our survey. I will pass this request on to our cooporate department. Please let me know if there is anything else I can help with. Have a great day.
I would like to meet with the manager (Tried to talk about it with main workers, but told me I need to see manager) about financial issues with our apartment.
Thank you for taking the time to speak to me on the phone today. Please stop by today in the afternoon and we will review your account. Have a great day!
Hello, I have been in my apartment 5 years and I’ve never had anyone come and clean the air duct/vents. Is this something that the apartment ever does? Upon turning on the heat I looked in my vent in my bedroom window in I see black splotches inside, which I hope is not mold. I’ve taken pictures as well
I have called multiple times regarding the bathtub reglazing that took place on Sep 30. The note left indicated that the apartment should not be occupied for up to 4 hours after completion, the work was completed at 4pm. I came back at 10pm and the fumes were so strong, I nearly passed out and was forced to get a hotel room for the night. I have called multiple times about this. If a manager doesn't call me to discuss how to make this right, I will be forced to make a formal complaint with the city of Ypsilanti...
Thank you for taking the time to speak to me on the phone today and I wanted to apologize once again. Please send me over the neccesary documents and we will move forward from there. Have a great day!
We wanted to send out a friendly reminder that our office will be opening at 11am on Friday, October 4th. In the event of a maintenance emergency prior to opening, please contact the office at 734-434-0297 and follow the prompts to be connected to a member of our maintenance team.
We appreciate your understanding and hope you have a wonderful rest of your week.
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Hello Christopher,
Thank you for taking the time to complete our survey and I am sorry to hear about this issue. I have credited your account with us so you should be all set. Please let me know if there is anything else that I can help you with and I hope you have a great day!
Thank you,
Michael Magiera