The Ponds

The Ponds
15111 Pond Village Drive
Taylor, Michigan, 48180


  • Phone: 734-941-0808
  • Email:
    Ponds@mckinley.com
  • Office Hours:
    Mon 11:00am - 5:00pm
    Tue 11:00am - 5:00pm
    Wed 11:00am - 5:00pm
    Thu 11:00am - 5:00pm
    Fri 11:00am - 5:00pm
    Sat By Appointment
    Sun By Appointment
MeNAsh's picture

Neighbors Window

Feedback Problem for The Ponds

My neighbor has had a board on their window for months now which makes this look so ghetto! Its December and that window has had a board on it since the beginning of October with kids there and now Christmas decorations on the board now and all it looks tacky and its pure laziness from the maintenance. It looks embarrassing my company and neighbors all ask "dang that board still on the window are they ever gonna fix it??" Sometimes I wonder too. Feel like I'm living next to an abandoned apartment. Ugh!...


Kpeezy7@icloud.com's picture

Change of income

Feedback Question for The Ponds

How do I report change in income


Kpeezy7@icloud.com's picture

Terrible service

Feedback Problem for The Ponds

I have put a Maintence request in 4 times for the same problems and they haven’t even fixed ! Had appointment yesterday called off work and no one showed they also entered my home without permission one day ! And wanna charge me $25 for calling the emergency line for stuff I been asked to being fixed !


lcosley2019's picture

Ridiculous charges

Feedback Problem for The Ponds

I'm being charged for something that wasnt even fixed. Maintenance puts a work order for my apartment and did not even correct the issue. Now I'm being charged for something that I didnt even ask to have fix. That makes no sense at all. From here on out, maintainence will not be allowed to enter my home if I am not in there...

JonWoolum's picture
JonWoolum McKinley Employee

Good afternoon Lauren.

It was such a pleasure to speak with you on this matter today. I do apologize for the miscommunication on this. I want you to know we will not just charge you for something without at least speaking with you first. No surprises here. Thanks agains for speaking with me earlier. Have an amazing day!


Msbebe3's picture

My heat

Feedback Problem for The Ponds

I'M SO SICK OF COMPLAINING ABOUT MY HEAT AND HOT WATER EVERY OTHER DAY LIKE I HAVE A 5 MONTH OLD BABY IN MY HOUSE IT SHOULD NOT BE FREEZING IN MY HOUSE EVERYDAY THIS IS RIDICULOUS AT THIS POINT I'M BUYING HEATERS JUST TO KEEP MY CHILDREN WARM BUT ITS RUNNING UP MY ELECTRIC BILL SMH THIS IS DOWN RIGHT RIDICULOUS AT THIS POINT I HAVE TO TURN ON MY OVEN TO KEEP MY HOUSE WARM ENOUGH FOR MY CHILDREN AS WELL I SHOULDN'T HAVE TO BE DOING ALL THIS EXTRA MEASURES LIKE I DON'T KNOW HOW MANY TIMES THEY GO SEND SOMEONE OUT TO FIX IT AND THEN THE NEXT DAY MY HEAT RIGHT BACK OFF UGH.....

JonWoolum's picture
JonWoolum McKinley Employee

Good morning Ashleigh,

I put your emergency concern right in and we will have our maintenance Tech and Supervisor out to inspect your unit ASAP. I do apologize that your issue is not being resolved in a timely manner. I can assure you that we are on it and we hope to have everything up and running for you very soon. I will be reaching out to you to further discuss this with you. Thank you

Kpeezy7@icloud.com's picture
Kpeezy7@icloud.com

I have been going through the same issue witha very sick child with no immune system and they don’t seem to care


btanzil's picture

Rent

Feedback Problem for The Ponds

I Payed My Rent Saturday and My Transaction was Successful, But I Dont See My Balance Changed To A Zero Balance.? Please fix This Problem So i Won't Be Charged A Late Fee. Thanks...

JonWoolum's picture
JonWoolum McKinley Employee

Good morning Labeebah,

I just checked your account and everything is good. So please no worries on that. If you ever have questions or concerns to please reach out to us on here call us at 734-941-0808. Thank you and have an amazing day!

btanzil's picture
btanzil

Amen! Ok. I Will. Happy Holidays


DayJaire's picture

Noise

Feedback Problem for The Ponds

So I’m not sure who I go to anymore because I’ve been reporting noise coming from one of these apartments for the last two days and nothing have gotten done about it I have a 8month old baby who is sick and not get any rest because of the constant noise making I have work early in the morning and I can’t get any sleep !

JonWoolum's picture
JonWoolum McKinley Employee

Good afternoon DayJaire,

I want to fist apologize to you that your issue with this has not been addressed properly. Noise complaints should be addressed immediately. I will be reaching out to you to further discuss this. I want to get to the bottom of this asap so you don't have to worry about this no more. Thank you for letting me know and I look forward to speaking with you! Have a great day.


Daewyatt's picture

Online payment

Feedback Question for The Ponds

I just paid my rent on line and I’m not sure if I did it right

JonWoolum's picture
JonWoolum McKinley Employee

Good morning Daerell,

I just check to see if your payment has processed and it appears that it did not. But, it does take some time to go through. We close today at 2pm but please contact us on Monday to verify if it went through. I will keep you posted until we leave to see if it posts. Have a great day!


JonWoolum's picture

The Ponds Thanksgiving hours

Announcement for The Ponds

Good afternoon residents of The Ponds,

We will be altering our hours for the holidays this week. The hours will be:

Wednesday November 27, 2019 : We will be closing our offices at 2 pm. Thursday November 28, 2019: CLOSED Friday November 29, 2019: CLOSED Saturday November 30, 2019: CLOSED Sunday December 1, 2019: CLOSED

We will be back to normal hours starting December 2, 2019. If you have an emergency to please call 734-941-0808.

Please have a safe and delicious Thanksgiving!



JonWoolum's picture

Turkey dinner WINNERS

Announcement for The Ponds

Good afternoon Ponds,

Thank you to everyone who came out to enjoy some doughnuts and hot chocolate with us last week. It was the perfect day to enjoy a hot cup of coco and a nice little doughnut or two.

We have our winner for the Thanksgiving dinner raffle and they are:

Ashia Hunter Ashley Conn

Please come to the office by the end of the day tomorrow to claim your gift certificate. We hope you all have an amazing rest of your day!