The Ponds

The Ponds
15111 Pond Village Drive
Taylor, Michigan, 48180


  • Phone: 734-941-0808
  • Email:
    Ponds@mckinley.com
  • Office Hours:
    Mon 11:00am - 5:00pm
    Tue 11:00am - 5:00pm
    Wed 11:00am - 5:00pm
    Thu 11:00am - 5:00pm
    Fri 11:00am - 5:00pm
    Sat By Appointment
    Sun By Appointment
RobinRoark's picture

Telephone & Internet

Announcement for The Ponds

Ponds Residents,

The Ponds office is currently experiencing intermittent problems with the office telephone and internet service, and we hope that it will be restored soon. Please feel free to leave a message, or stop into the office in the meantime.

For the best possible service, if you have a maintenance emergency, please continue to call the maintenance line at 734-229-9325. If you cannot get through on the maintenance line, please call the main line at 734-941-0808, and if the recording picks up, please select option 1.

We hope to have this problem resolved as...



scharre.leslie's picture

New Rent Payment System Change

Announcement for The Ponds

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Tiffani078's picture

Office Staff

Feedback Praise for The Ponds

I want to just say thank you to Ms.Gwen and the majority of the office the staff. I really appreciate the sense of security you get from them. I have so much on my mind and they helped ease it for me completely. I really just want to say thank you.

Gwendolyn.DuPard's picture
Gwendolyn.DuPard McKinley Employee

You're very welcome ma'am.  We are always here to help.  Thank you for your residency at The Ponds!


Reshia07's picture

Still cold

Feedback Problem for The Ponds

Do we have to buy installation for our own apartments or no. I’ve been complaining about this problem for the last three months and all I’ve been told is your heat works. The other night when it was -3 degrees outside I called emergency maintenance and the man came said your heat woes and tossed me a space heater. The next day I complain again a maintenance man brings something to see where the draft was coming from put some weather strips around the door and play with the window but of course it’s still cold. Thermostat Says 63 degrees and heat on 79. I have a baby in my home if installation...

Gwendolyn.DuPard's picture
Gwendolyn.DuPard McKinley Employee

Reshia07,

You are welcome to place plastic over your windows to minimize the heat escaping.  I'm glad to know that we have already isolated and addressed the issue of weather stripping around the entry door that may have been escaping via that avenue.  It should not be 63 degrees inside your unit.  You will be hearing from this office shortly.

 


Kawanaperry21's picture

File a complaint

Feedback Problem for The Ponds

I have tried contacting the office can never get anyone on the phone! These new neighbors are beyond rude. It sounds as if a tsunami is coming through my walls all night from one end. Got one couple that slams cabinets and fights on another end and another couple that fights. I can't seem to catch a break. They are worse than the last tenants. When I finally got ahold to someone they wanted me to right an complaint instead of coming to figure out which tenants are connected to me to get a resolution... Me nor my son can't never sleep it's driving me insane.....

Gwendolyn.DuPard's picture
Gwendolyn.DuPard McKinley Employee

Dear Kawanaperry21,

I sent you and email reference your concern.  Please review as your schedule permits.

Thank you.

 


scharre.leslie's picture

BUILDING 13 PIPE REPAIR

Announcement for The Ponds

WE ARE CURRENTLY WORKING ON PIPE REPAIR TO BUILDING 13. NO HOT WATER WILL BE AVAILABLE DURING THIS REPAIR. WE EXPECT THE REPAIR TO BE COMPLETED BY 2:30PM. WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED.


charlene04's picture
charlene04

Hi are you currently working on the pipe repair, I have no hot water in building 13


scharre.leslie's picture

Breakfast On The Go

Announcement for The Ponds

...



Rrrhodes89's picture

Cold

Feedback Problem for The Ponds

It’s a huge gap in my front door causing a draft it’s cold and my heat is on 80 degrees. Can someone come check this out

Gwendolyn.DuPard's picture
Gwendolyn.DuPard McKinley Employee

Dear Rrrhodes89,

As per our conversation, a technician will address this issue for you ASAP.  

Your advance consideration is greatly appreciated!  Thank you for your residency at The Ponds.


Gwendolyn.DuPard's picture

Winter Weekend Storm Event

Announcement for The Ponds

Greetings Resident(s);

Thank you for your residency at The Ponds.

Just some quick tips to prepare us for the adverse weather/snow event that may be coming our way. Please be mindful of the following:

*Please utilize the utmost care when entering and exiting the property and walking to and from your vehicle;

*Please be mindful when parking your vehicle that it does not extend over the sidewalk;

*We will do our best to keep the parking spots cleared and you may need to move your vehicle so that we have enough space to maneuver and clear the spots...



scharre.leslie's picture

Bldg 19 Heat & Hot Water Work

Announcement for The Ponds

THE CONTRACTOR HAS ARRIVED AND IS WORKING ON RESTORING THE HEAT & HOT WATER FOR BUILDING 19.