The Courtyards

The Courtyards
15505 Court Village Lane
Taylor, Michigan, 48180


  • Phone: 734-941-5679
  • Email:
    Court@mckinley.com
  • Office Hours:
    Mon 9:00am - 5:00pm
    Tue 9:00am - 5:00pm
    Wed 10:00am - 5:00pm
    Thu 9:00am - 5:00pm
    Fri 9:00am - 5:00pm
    Sat 10:00am - 4:00pm
    Sun By Appointment
rae.gross's picture

Join us TODAY for a Game of Bingo!

Event for Multiple Communities

...



andrea.mack@mckinley.com's picture

FREEZE WARNING!

Announcement for Multiple Communities

1/18/19

Good Morning Courtyards and Springs Residents:

Due to the above average weather we will be experiencing in the coming days, please be careful when entering and exiting the community; along with walking to and from your vehicle and around the community.

We anticipate conditions where ice and snow will melt and refreeze throughout the day and night. Please know our maintenance staff will be out at various times diligently salting the community, to eliminate any accumulation of ice and snow. If you find any areas that you feel need additional attention please...



jongilbride@hotmail.com's picture

My apparent smells like weed

Feedback Problem for The Courtyards

I just got home from work and my whole apartment smells like weed. I live at 15315 Court Village Ln and I think someone by me has been smoking weed in the apartment today and now the smell is all over the apartment.

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Good Morning Mr. Gilbride,

I am sorry for this inconvenience and frustration. I surely wouldn't appreciate that if it were my home either. As you know, we have a ZERO tolerance for marijuana; both inside or outside the homes. I am going to reach out to you separatelty now and see if I can gather more information. I will be in contact momentarily. 

I am certain I can bring resolution to this and will aggressively enforce the policy per the terms and conditios within the lease.

 

I look forward to our conversation.

Regards,

Andrea Mack

Community Manager


andrea.mack@mckinley.com's picture

Pet Waste Removal & Leash Laws: Keep money in your pocket

Announcement for Multiple Communities

Dear Resident(s),

It has come to my attention that, as a community, we have become less diligent about picking up after our pets. A number of residents have come to me with concerns about the amount of "pet waste" being left on the greenspace, throughout the community. Please remember that, as pet owners, we all have the responsibility of cleaning up after them and maintaining a pleasant community environment for everyone.

Allow me also to remind you...



SLH071070's picture

Outgoing Mail

Feedback Question for The Courtyards

How do you send outgoing mail? I don't see any mailboxes around the complex but I see a sign on the mailboxes that say "Outgoing Mail"? I just need to know the procedure for outgoing mail for future reference...

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Good Morning,

By the mailboxs, there is a slot that says "Out going mail". The mail carrier takes all envelopes placed in these slots.

SLH071070's picture
SLH071070

Thank you for the information


lroland's picture

Updated system

Feedback Problem for The Courtyards

Attempted to pay rent via online before the 1st of the month...and the system continuously gave me an error message. So I incurred late fees! I also noticed that I should have had credit to my account that of which is not noted on my account. I also noticed that I have been charged 50 dollars in late fees and on other occasions 30 dollars... Accounting is very inconsistent. No explanations provided!

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Hi Ms. Roland,

 

I apologize for the delay. It appears my previous response didn't post. Since this is a public site, Cindy called and left you a voicemail to further discuss/clarify. Should you still have uestions, please call our office at 734-941-5679.

 

Regards,

Andrea Mack

Community Manager


lroland's picture

Updated system

Feedback Problem for The Courtyards

Attempted to pay rent via online before the 1st of the month...and the system continuously gave me an error message. So I incurred late fees! I also noticed that I should have had credit to my account that of which is not noted on my account. I also noticed that I have been charged 50 dollars in late fees and on other occasions 30 dollars... Accounting is very inconsistent. No explanations provided!

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Good morning Ms. Roland,

 

In an effort to protect your privacy and personal details associated with your account, Cindy called the number we have on file and left a voicemail for you. Please call the office to speak with Cindy should you need further assistance. 734-941-5679

 

Have a great weekend!

Regards,

Andrea Mack

Community Manager


SLH071070's picture

Mailbox Keys

Feedback Problem for The Courtyards

I moved into my unit on 12/8/18 and as of today 12/31/18, I still don't have my mailbox keys. I have inquired about this issue 3 to 4 times and nothing has been done. I even went to the leasing office and I have gotten no results. Thus is so unprofessional. All I want us my mailbox keys. It may not be a big deal for the leasing office but it is to me. How would you feel if you pay rent but can't have access to your mailbox. Its management responsibility to contact the post office about my keys. It'll be a month on January 8th and I still don't have my keys. So sadd!!!!!!...

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Hi Ms. Hightower,

I replied to your last post today. We have your keys and have been trying to reach you. I show we have called 3 times. Our office is open until 3:00pm today and we are closed tomorrow. I'll try to reach you at the number on file again right now. 

 

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Ms. Hightower,

Disregard. I show that the post office has stated that the keys were dropped off but they ahve not. I am going to call and try my best to escalate this with the Post Office. I am also going to leave a letter here for the mail carrier when they come to bring all of your mail to our office until the keys are replaced. 

 

I apologize for this inconvenience. I completely sympathize with your frustration; as I would be too!

I'll be sure to stay on top of this until it is handled.

 

Regards,

Andrea Mack

SLH071070's picture
SLH071070

Thank you Ms. Mack

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

No, no. Thank you for your continuous patience! I left the post office a voicemail, sent three separate emails and have a bright pink sign above our outgoing mail for the post office. I asked the mail carrier to bring your mail to me until this is resolved. I will be sure to stay on top of this daily until USPS changes the locks. I'll also be sure to call you as soon as I get whatever contents are in your mailbox currently and of course when I receive the key.

 

Have a safe and Happy New Year and I'll be sure to make contact on Wednesday 1/2/19.


therealfatcat69's picture

Late fees

Feedback Question for The Courtyards

How much are late fees? And how often do charge late fees? Asking because I'm in hospital now...

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

The first late fee is added on the second; $20.00/HUD residents.

The second late fee is added on the seventh: $10.00/HUD residents.

 

As a reminder, you can also pay online. Please contact the office for assistance if needed. 


rae.gross's picture

Holiday Hours!

Announcement for Multiple Communities

Good morning Courtyards & Springs Residents,

I would like to remind everyone that our office will be CLOSED on Monday, December 24th and Tuesday, December 25th for the Christmas Holiday! We will resume normal business hours on Wednesday, December 26th. Please call 734-941-5679 if you have a Maintenance Emergency during this time, we will still be available to help!

Merry Christmas!