The Courtyards

The Courtyards
15505 Court Village Lane
Taylor, Michigan, 48180


  • Phone: 734-941-5679
  • Email:
    Court@mckinley.com
  • Office Hours:
    Mon 9:00am - 5:00pm
    Tue 9:00am - 5:00pm
    Wed 10:00am - 5:00pm
    Thu 9:00am - 5:00pm
    Fri 9:00am - 5:00pm
    Sat 10:00am - 4:00pm
    Sun By Appointment
lroland's picture

Updated system

Feedback Problem for The Courtyards

Attempted to pay rent via online before the 1st of the month...and the system continuously gave me an error message. So I incurred late fees! I also noticed that I should have had credit to my account that of which is not noted on my account. I also noticed that I have been charged 50 dollars in late fees and on other occasions 30 dollars... Accounting is very inconsistent. No explanations provided!

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Hi Ms. Roland,

 

I apologize for the delay. It appears my previous response didn't post. Since this is a public site, Cindy called and left you a voicemail to further discuss/clarify. Should you still have uestions, please call our office at 734-941-5679.

 

Regards,

Andrea Mack

Community Manager


lroland's picture

Updated system

Feedback Problem for The Courtyards

Attempted to pay rent via online before the 1st of the month...and the system continuously gave me an error message. So I incurred late fees! I also noticed that I should have had credit to my account that of which is not noted on my account. I also noticed that I have been charged 50 dollars in late fees and on other occasions 30 dollars... Accounting is very inconsistent. No explanations provided!

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Good morning Ms. Roland,

 

In an effort to protect your privacy and personal details associated with your account, Cindy called the number we have on file and left a voicemail for you. Please call the office to speak with Cindy should you need further assistance. 734-941-5679

 

Have a great weekend!

Regards,

Andrea Mack

Community Manager


SLH071070's picture

Mailbox Keys

Feedback Problem for The Courtyards

I moved into my unit on 12/8/18 and as of today 12/31/18, I still don't have my mailbox keys. I have inquired about this issue 3 to 4 times and nothing has been done. I even went to the leasing office and I have gotten no results. Thus is so unprofessional. All I want us my mailbox keys. It may not be a big deal for the leasing office but it is to me. How would you feel if you pay rent but can't have access to your mailbox. Its management responsibility to contact the post office about my keys. It'll be a month on January 8th and I still don't have my keys. So sadd!!!!!!...

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Hi Ms. Hightower,

I replied to your last post today. We have your keys and have been trying to reach you. I show we have called 3 times. Our office is open until 3:00pm today and we are closed tomorrow. I'll try to reach you at the number on file again right now. 

 

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Ms. Hightower,

Disregard. I show that the post office has stated that the keys were dropped off but they ahve not. I am going to call and try my best to escalate this with the Post Office. I am also going to leave a letter here for the mail carrier when they come to bring all of your mail to our office until the keys are replaced. 

 

I apologize for this inconvenience. I completely sympathize with your frustration; as I would be too!

I'll be sure to stay on top of this until it is handled.

 

Regards,

Andrea Mack

SLH071070's picture
SLH071070

Thank you Ms. Mack

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

No, no. Thank you for your continuous patience! I left the post office a voicemail, sent three separate emails and have a bright pink sign above our outgoing mail for the post office. I asked the mail carrier to bring your mail to me until this is resolved. I will be sure to stay on top of this daily until USPS changes the locks. I'll also be sure to call you as soon as I get whatever contents are in your mailbox currently and of course when I receive the key.

 

Have a safe and Happy New Year and I'll be sure to make contact on Wednesday 1/2/19.


therealfatcat69's picture

Late fees

Feedback Question for The Courtyards

How much are late fees? And how often do charge late fees? Asking because I'm in hospital now...

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

The first late fee is added on the second; $20.00/HUD residents.

The second late fee is added on the seventh: $10.00/HUD residents.

 

As a reminder, you can also pay online. Please contact the office for assistance if needed. 


rae.gross's picture

Holiday Hours!

Announcement for Multiple Communities

Good morning Courtyards & Springs Residents,

I would like to remind everyone that our office will be CLOSED on Monday, December 24th and Tuesday, December 25th for the Christmas Holiday! We will resume normal business hours on Wednesday, December 26th. Please call 734-941-5679 if you have a Maintenance Emergency during this time, we will still be available to help!

Merry Christmas!



rae.gross's picture

Pictures With Santa TODAY!!!

Event for Multiple Communities

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rae.gross's picture

Pictures With Santa!

Event for Multiple Communities

Good morning Courtyards & Springs residents! We just want to remind you that a week from today, we will be hosting pictures with Santa!! Snacks will be provided, and we will once again be passing out gloves for the children of the community. We look forward to seeing you and celebrating the holiday together!

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rae.gross's picture

Leasing Office Closing Early TODAY!!

Announcement for Multiple Communities

Dear Valued Residents,

The Courtyards and Springs Leasing Office will be CLOSED today, Thursday, December 6, 2018 at 12:30 pm for our annual Employee Christmas Party. This includes Maintenance as well! We will resume normal business hours on Friday, December 7, 2018 at 9:00 am.

If you have a Maintenance Emergency, please call us at 734-941-5679! We will still be available to assist you!!

Thank you for your understanding and Happy Holidays!

Regards,
The Courtyards & Springs Staff



hankersonjoslyn's picture

Maintenance

Feedback Praise for The Courtyards

My toilet was backed up and overflowing, I called for maintenance and they arrived at my apartment in less than 30 minutes and fixed my toilet in less than one minute. Courtyard's maintenance is always professional and courteous. They always answer request in an astounding, and timely manner. And they always do a fantastic job. Thank you so much courtyards maintenance...

andrea.mack@mckinley.com's picture
andrea.mack@mck... McKinley Employee

Hi Ms. Hankerson,

My name is Andrea Mack and I am the Community Manager here at The Courtyards & The Springs. Thank you for taking the time to give our maintenance crew two thumbs up! I have relayed this kind words and am thrilled we have met and exceeded your needs/expecations! 

 

Have a great week!

Regards,

Andrea Mack

Community Manager


rae.gross's picture

Pictures With Santa!

Event for Multiple Communities

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