Traver Crossing

Traver Crossing Apartments
1984 Traver Rd.
Ann Arbor, Michigan, 48105


  • Phone: 734-794-3980
  • Email:
    travercrossing@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 2:00pm
    Sun By Appointment
  • Resident Handbook:
nbinnie's picture

hallway security lights beeping, 1021

Feedback Problem for Traver Crossing

Hi, this is happening again, for the third time in less than a year, I think. Batteries likely need to be changed again. Thanks.

jgussin's picture
jgussin

Thanks for reporting it!! Since the problem seems to be occurring only in the second floor hallway, and since this is the third time in less than a year, could it be something more complex than just a need for battery replacement? If it is the batteries, why are they "burning out" so fast? Do we need a more thorough check into the source of the problem? After so many, and such frequent, battery replacements, it would be nice to have a long-term fix to match the expected life-span of the other comparable systems.

christine.rinaman's picture
christine.rinaman McKinley Employee

Hello Naomi and Joan, 

 

Than you for bringing this to our attention.  I have placed a work order for our maintenance team so they may address this issue.  We will take a look and see if there is a longer -term fix we can do.

Thank you, 

Christine

Community Manager


tburgin's picture

A/C not cold

Feedback Problem for Traver Crossing

Six days ago I reported via the maintenance portal that our A/C was "on" but not getting cold. After four days of nothing, a maintenance person who I did not recognize came to our apartment to take a look at the units, but claimed that there was nothing wrong with them, though the pipes were less cool than they should be. He suggested passingly that the building's chiller may be malfunctioning, and then left and later that day closed the maintenance ticket without resolving the issue. Derek Ross then reached out to confirm that our issue had been resolved, and when I indicated...

christine.rinaman's picture
christine.rinaman McKinley Employee

Hello Tucker, 

Thank you for your inquiry regarding the AC and I do apaolgize if it is still not working properly for you.  Our team called out a contractor on Friday to look at the building chiller and they assured me that it was up and running as it should. If you are still experiencing any issues while we are closed for the holiday, please contact the Emergency Maintenance Team.  You can reach the team by calling the office number at 734-794-3980, and dialing 1, when prompted, and they will resond ASAP.  We look for forward to assisting with you maintenance issues as quickly as possible.

Sincerely, 

Christne Rinaman

Community Manager


klmiller575's picture

AC on?

Feedback Question for Traver Crossing

Has the heating/cooling system been switched to cooling yet? My apartment is very warm despite turning on the cooling.

christine.rinaman's picture
christine.rinaman McKinley Employee

Hello Kristin, 

Thank you for your inquirey regarding the boilers.  Yes, all buildings were switched over to cooling.  If you experiencing any issues while we are closed for the holiday, please contact the Emeregency Maintenance Team.  You can reach the team by calling the office number at 734-794-3980, and dialing 1, when promted.  We look for forward to assiting with you maintanence issues as quickley as possible.

Sincerely, 

Christne Rinaman

Community Manager

jgussin's picture
jgussin

Has either Traver Crossing Maintenance or the A/C Contractor bled the excess air from the pipes -- both at the main water valve in the basement of the building and in the individual apartments having difficulty? This has been a common problem over the years where air gets into the pipes and prevents them from fully filling with the chilled water. In fact, some of the A/C contractors used over the years have included in their bid a second visit, the following day, specifically for the purpose of bleeding the air from the pipes and this has always solved the problem. There is more to A/C system than just the building's chiller and the units in the individual apartments! Hope this helps!


jordan.shepherd's picture

Asphalt: Phase 2 Dates & Preparation!

Announcement for Traver Crossing

Good afternoon, Traver Crossing Residents:

We are happy to share with you the dates for the final asphalt work that's been taking place within the community! Attached you'll find the letter that will be left at your door today, along with an updated map of the different sections and their dates.

Let us know if you have any questions or concerns as we move forward with this. Thank you and enjoy your day!

...



jordan.shepherd's picture

** Asphalt Update **

Announcement for Traver Crossing

Good evening!

Due to the rainy morning, T & M Asphalt were unable to complete the milling that is happening in front of buildings 1021, 1023, 1025, 1027, 1029, and 1031 . This will now be completed tomorrow, weather-permitting.

The schedule for the sealant and striping is just about set and we shall share that with you once it's been finalized! We thank you for your patience during this time — enjoy your night!

Jordan Shepherd
Customer Care Associate II
Traver Crossing Apartment Homes
E: jordan....



jordan.shepherd's picture

Asphalt Work Today!

Announcement for Traver Crossing

Good morning,

T & M Asphalt is here this morning to finish the final milling here at Traver Crossing. All vehicles parked in front of 1021, 1023, 1025, 1027, 1029, 1031 need to be moved and parked to a different part of the community immediately to avoid towing.

We appreciate your cooperation and wish you a good day, thank you!

Jordan Shepherd
Customer Care Associate II
Traver Crossing Apartment Homes
E: jordan.shepherd@mckinley.com | P: (734) 794-3980

McKinley, Inc. | LIVE.WORK.SHOP...


karthiekn_umich2's picture
karthiekn_umich2

I am not currently at home. I was out for the past two days. If the vehicle needs to moved immediately, can the work crew kindly wait ? I can come home in about half an hour and move the vehicle. The car is rear wheel drive and needs to be towed on its front wheels


longerping's picture

I don't have the access to pay the rent

Feedback Problem for Traver Crossing

I want to pay the rent. But the system tell me that I am not authorized to it. please help me fix. Thank you

JamesVuong's picture
JamesVuong McKinley Employee

Hello Erping,

Thank you for reporting this issue.  We've put in a fix and this should now be resolved.  

Please log out of your current session and try again.

Let us know if you continue to have issues!

Best,

James


StephanieCarey's picture

This is not goodbye, it's see you later!

Announcement for Traver Crossing

Hello Traver Crossing Residents,

It's been an honor serving every one of you as your Community Manager, but it's time for me to say 'see you later' as today is my last day with McKinley, Inc. In my 7 years with McKinley the best part of the day was getting to know all of my residents - you all will be missed!

Starting Monday, May 20th, Christine Rinaman will be your new Community Manager. She comes to you with years of Community Manager experience, so I believe she'll be a great fit for Traver Crossing. Moving forward, feel free to reach out to Christine at...



StephanieCarey's picture

Pool is Open - Enjoy!

Announcement for Traver Crossing

Hello Traver Crossing Residents,

Just a quick note to let you know the community pool is open. Operating hours are 10am-9pm daily, weather permitting. Please refer to your Resident Handbook for pool rules and regulations.

If you have any questions, please reach out to the Leasing Office at 734-794-3980.

Enjoy the sunshine!

Stephanie Carey

Community Manager



tylerchambers's picture

AT&T Fiber

Feedback Problem for Traver Crossing

How many notifications am I going to receive about this service? Was it really necessary for you to provide an AT&T Sales representative with my personal phone number for direct marketing? Presumably, if I wanted the service, I would have replied to one of the emails, or used the information therein to contact AT&T. I find it troubling that Mckinley is willing to give my personal contact information out to 3rd parties for marketing reasons.

StephanieCarey's picture
StephanieCarey McKinley Employee

Hello Tyler,

Thank you for your feedback and my apologies if you feel bombarded with AT&T marketing. All communication that has gone out has been in the direct supervision of myself, the Community Manager, as the AT&T Marketing Team was working out of the Traver Crossing Leasing Office the day they were reaching out to residents. It's a very exciting time for us, as we finally can offer our residents services outside of Comcast, so my apologies for the inconvenience it's caused you. I assure you will not be contacted again, as it was a one-time connection. Please let me know if you need anything else.

Stephanie Carey

Community Manager