Spruce Knob

Spruce Knob Apartments
2960 Birch Hollow Dr.
Ann Arbor, Michigan, 48108


  • Phone: 734-971-5333
  • Email:
    Spruce@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 7:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
cbender96's picture

Cat poop by dumpster

Feedback Problem for Spruce Knob

There has been a large pile of cat litter/poop right in front of the dumpster nearest my building for over a week now. Accidentally stepped in it when it was dark out....please send someone to clean it....

StephanieCarey's picture
StephanieCarey McKinley Employee

Hello Lauren,

I hope you had a nice weekend. Thank you for your feedback and bringing this to our attention. We will take care of this asap! Please let me know if you need anything else and enjoy the rest of your day.

Stephanie Carey

Community Manager


pfostna's picture

AT&T entry into apts?

Feedback Question for Spruce Knob

Has AT&T been inside people's apartments in 2964 yet? I haven't gotten a notification that anyone would be entering (and checked here and haven't seen any updates that include my building), but I have a new outlet with the fiber symbol that I've never seen in my apartment before. Happy to have people update our apartments with this tech, but I just like to know when a stranger will be in my apartment. Thanks!...

StephanieCarey's picture
StephanieCarey McKinley Employee

Hi Nicholas,

Thank you for your question. I'm sorry you missed the door tag announcing AT&T's scheduled entry to install the fiber cables in your home. Your building was door tagged on November 3rd and the AT&T installation was completed on November 5th, so phase one has been completed for your home. Please let me know if you have further questions and enjoy your weekend!

 

Stephanie Carey

Community Manager


mattram's picture

service request 00355725

Feedback Problem for Spruce Knob

A worker came in to help with my service request but as the water started to flow he said there was nothing he could do. When i told him the pressure is still abysmal and is most likely a leaky pipe (the same issue I've had with the shower before) he said he'd ask his super and then nothing happened and my service request was marked as completed...

StephanieCarey's picture
StephanieCarey McKinley Employee

Hi Matthew,

It was nice speaking to you. I look forward to working with you to get this issue resolved in a timely manner. We will talk again soon!

 

Stephanie Carey

Community Manager


StephanieCarey's picture

AT&T Fiber Cable Installation - Building 2912-2916

Announcement for Spruce Knob

Hello Spruce Knob Residents of Building 2912-2916,

On Friday, November 16th, AT&T will be on site to prep building 2912-2916 for fiber cable installation. They will be accessing all HVAC closets from the exterior of the building. If you're on the 2nd floor, they will be gaining access to your HVAC closet via a ladder to your balcony. The technicians will not be entering any apartments at this time, unless you are home and provide them access. We will be door tagging everyone with the dates of when they'll be completing the interior apartment installations once the buildings are...



StephanieCarey's picture

AT&T Fiber Installation Prep

Announcement for Spruce Knob

Hello Spruce Knob Residents of Building 2920-2926 and 2902-2910,

On Thursday, November 15th, and Friday, November 16th, AT&T will be on site to prep buildings 2920-2926 and 2902-2910 for fiber cable installation. They will be accessing all HVAC closets from the exterior of the building. If you're on the 2nd floor, they will be gaining access to your HVAC closet via a ladder to your balcony. The technicians will not be entering any apartments at this time, unless you are home and provide them access. We will be door tagging everyone with the dates of when they'll be completing...



StephanieCarey's picture

Holiday Office Hours

Announcement for Spruce Knob

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StephanieCarey's picture

AT&T Building Installation Prep

Announcement for Spruce Knob

Hello Spruce Knob Residents of Building 2940-2946 and 2930-2936,

On Monday, November 12th, and Tuesday, November 13th, AT&T will be on site to prep buildings 2940-2946 and 2930-2936 for fiber cable installation. They will be accessing all HVAC closets from the exterior of the building. If you're on the 2nd floor, they will be gaining access to your HVAC closet via a ladder to your balcony. The technicians will not be entering any apartments at this time, unless you are home and provide them access. We will be door tagging everyone with the dates of when they'll be completing...


YpsiMike's picture
YpsiMike

Will we be getting AT&T fiber cable in all the buildings, and when will the work be completed?

StephanieCarey's picture
StephanieCarey McKinley Employee

Hi Mike,

Thank you for your question. Yes, AT&T is working their way around the community this week prepping the exterior of the buildings with their fiber cables. Notifications are going out today, but they'll be to your building on Friday. They will not be gaining entry to your home as of yet, that will be scheduled for the week of November 26th. Door tags will be going out prior to apartment installations. If all goes according to schedule, they should be completed by November 30th.

Please let me know if you have further questions and enjoy your day!

Stephanie Carey

Community Manager


StephanieCarey's picture

Adjusted Tuesday Office Hours - Get out and Vote!

Announcement for Spruce Knob

Dear Spruce Knob Residents,

On Tuesday, November 6th, 2018 the leasing office will be opening at 11am to allow our staff enough time to get out and Vote!

We will resume normal business hours on Wednesday, November 7th, 2018 from 10am - 6pm.

We apologize for any inconvenience this may cause.

If you have a maintenance emergency, please contact us at (734) 971-5333.

Have a great week!

Sincerely,

Your Spruce Knob Team



sreeves's picture

door to 2944

Feedback Problem for Spruce Knob

hi! the outside door t0 2944 isn't locking properly and has been faulty for a couple weeks...

StephanieCarey's picture
StephanieCarey McKinley Employee

Good Morning Sarah,

Thank you for letting us know about the building door. We will place a work order and have maintenance take care of this asap!

 

Enjoy the day!

Stephanie Carey

Community Manager

 

 


giventofly99's picture

ATT/UVerse Notification

Feedback Problem for Spruce Knob

If you guys are going to inform us of people entering our apartment to conduct work, please include this information at the TOP of the communication you leave on our doors. Since 90% of the notice you put on our door last week looked like an advertisement/solicitation to order ATT cable, I did not bother to read all the way down to the very last paragraph where you apparently told us that they'd be entering our apartments today. I had no idea until I came home to find my bookshelf and sofa moved (and not put back)...

StephanieCarey's picture
StephanieCarey McKinley Employee

Good Morning Dave,

Thank you for taking time out of your day to provide me your feedback. I left you a voicemail, and will follow up with an email as well, so we can connect in regards of this matter. I look forward to speaking to you soon.

Stephanie Carey

Community Manager