Glencoe Hills

Glencoe Hills Apartments
2201 Glencoe Hills Drive
Ann Arbor, Michigan, 48108


  • Phone: 734-971-5455
  • Email:
    Glencoe@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
christy.morales's picture

June Rent Reminder

Announcement for Multiple Communities

Good Afternoon Neighbors,

With June being only a few days away...Summer will officially begin! Will you be taking any fun trips or a going on a stay-cation somewhere local? How about spending a few hours poolside, right here at Glencoe Hills? Did you know that we have two sparkling pools within our community? Jump in!!

If you have already submitted your payment, thank you in advance! However, if you have questions regarding your balance, the invoice mailed (or sent electronically) from Realpage will have a breakdown of itemized charges and/or credits applied to your account...



CharlotteJooste's picture

Summer arrived and pool are open!

Announcement for Multiple Communities

Dear Glencoe Residents,

I hope you enjoyed a relaxing Holiday weekend. It seems as if Summer finally arrived and our pools are officially opened. This is just a quick reminder of the pool rules and regulations. Keep in mind that we don't have Lifeguards on duty and our pool attendants will not be present at all times.

POOL RULES & REGULATIONS Hours of Operation: 10:00 AM – 9:00 PM (Weather permitting) It is understood the pool rules and regulations are a part of your lease agreement you signed upon moving into our community. If you do not abide by the rules and...



VeraS's picture

When does the pool open?

Feedback Question for Glencoe Hills

Is there any update on when the pool(s) will be opening for the season? I know the weather has been on the cool side lately but my kids are still eager to swim. :)

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Vera,

The pools are open!  We posted a community announcement regarding the pools not too long ago!  You may want to take a look at that announcement as we have also noted very important rules and regulations regarding the pool usage.

Weather permitting, grab your towel and take a swim!

Have a wonderful day,
Christy Morales
Assistant Community Manager
734-971-5455

 

 

 


CharlotteJooste's picture

Memorial Day Office Hours

Announcement for Multiple Communities

Dear Residents,

I hope you enjoy this wonderful weather! In observance of Memorial Day, our office will be closed on the following dates:

Saturday, May 25th Sunday, May 26th Monday, May 27th

Our office will resume regular business hours on Tuesday, May 28, 2019 from 10 AM to 6 PM. If you experience a maintenance emergency Saturday through Monday, you can reach our Emergency Maintenance team by calling our office number at 734-971-5455 and follow the prompts that will direct your to our Emergency Maintenance line.

Have a great Holiday weekend!

Charlotte...



Dakeshaw's picture

Skunk spotted outside 2129

Feedback Problem for Glencoe Hills

Noticed a skunk behind the apartment building near the woods. Skunks were a problem last year and we take our dog out at night and would appreciate action. Thanks in advance.

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Alexander,

Thank you for letting us know about the skunks. We will be monitoring that area for activity and will take action as needed!

Have a wonderful day,
Christy Morales
Assistant Community Manager
734-971-5455

Tanara5's picture

Carport

Feedback Problem for Glencoe Hills

I am very disappointed with Glencoe Hills today. I was promised a car port during the resigning of my lease. The person never called back to confirm, months later I follow up and he says I’m sorry I will look for one. Never called, I go into the office today unfortunately he doesn’t work for Glencoe anymore and they’re no carports available. This was apart of my resigning so the front desk person could’ve tried to offer something else, but she didn’t. This is not how you handle customer service. There’s very little follow up with this staff which is probably why there’s always a new community...

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Tanara,

I am sorry to hear of your recent experience.  We do take our customer service very seriously and hope that going forward you feel that our interactions exceed your expectations.

That being said, the colleague that you spoke with will be keeping tack of the carports and contacting you directly with any openings.

If there is anything else I can do for you in the meantime, please do not hesitate to contact me directly.

Have a wonderful day,
Christy Morales
Assistant Community Manager
734-971-5455

 


Kevin Cornwall's picture

Glencoe Hills - 2248 Package Thief - Needs timely Action - ASAP

Feedback Problem for Glencoe Hills

Every time I send a package to the apartment building it gets stolen. This has happened on multiple occasions. A package receiveable system needs to be put in place to avoid situations like this. This is such an inconvenience that I can no longer feel safe to send a package to my apartment building.

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Kevin,

Thank you for letting us know about what you have experienced with your deliveries.  I am sorry to hear this has happened.  I am noting your suggestion on the package system improvement.

In the meantime, we suggest you do call your carrier/shipper, to log your missing delivery.

Regards,
Christy Morales
Assistant Community Manager
734-971-5455
 
dsobrask's picture
dsobrask

I am missing a dozen packages since January and I've come into the office on three occasions without any assistance. I have contacted UPS, USPS, and Fed Ex and have basically been told that since they scanned the item delivered that it was received. I'm out the merchandise and the money with no recourse available. I now send my packages to the office which is an inconvenience because if their vs my hours available. Very frustrating


mgore's picture

Maintenance Fee Charge

Feedback Question for Glencoe Hills

2245 Apt #3 : My account is charged $15 since Apr 2019. I would like to know what is this charge?

christy.morales's picture
christy.morales McKinley Employee

Good Morning Manasi,

Thank you for reaching out to us in regards to your account.  In looking at your accounting profile, in addition to your resident ledger, I do not see any ancillary charge for $15.  Are you able to bring in some sort of paperwork or invoice on which you see this charge?

Our office is open Monday-Friday from 10am to 6pm, and Saturday from 10am to 5pm.  You are more than welcome to stop by and we can look into this a bit further.

Until then, have a wonderful day,
Christy Morales
Assistant Community Manager
734-971-5455

 

 

 

dsobrask's picture
dsobrask

I am missing a dozen packages since January and I've come into the office on three occasions without any assistance. I have contacted UPS, USPS, and Fed Ex and have basically been told that since they scanned the item delivered that it was received. I'm out the merchandise and the money with no recourse available. I now send my packages to the office which is an inconvenience because if their vs my hours available. Very frustrating


cjmurdoc's picture

Large Winged Ants in Hallways for Building 2112

Feedback Problem for Glencoe Hills

We've noticed there have been a lot of large winged bugs that look like ants in the hallway in 2112. They are also coming into apartments under the doors from the hallways. Wanted to raise this in case there is any concern about carpenter ants invading the building (if that is what they are)...

jamiek1221's picture
jamiek1221

could also be flying termites that look like flying ants. they have been getting into my bathroom so now someone has to come and resolve this issue before it gets any worse

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Christopher,

Thank you for letting us know what you have witnessed! We will be putting this on the adjenda for our next Terminex visit!

Regards,

Christy Morales
Assistant Community Manager
734-971-5455
 

r-chopra's picture

NO water in 2236 apartment #10

Feedback Problem for Glencoe Hills

From Noon there is no water in 2236 apt#10

r-chopra's picture
r-chopra

Water is back thanks.!!