Glencoe Hills

Glencoe Hills Apartments
2201 Glencoe Hills Drive
Ann Arbor, Michigan, 48108


  • Phone: 734-971-5455
  • Email:
    Glencoe@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
ppolak's picture

Rent Refund Request - JULY 2019

Feedback Problem for Glencoe Hills

I'm in building #2144, APT#2, and I'm moving out July 21st. I just realized that I was charged for the full month's rent even though I won't be there for the full month of July. Since the payment was already processed I'm going to need a refund from the leasing office directly and not PayLease. I've already contacted them and they said since it's gone through there's nothing they can do. I've given my Notice to Vacate already and my move out date was noted online but the rent was not changed. Let me know what I need to do to expedite the refund...

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Peter,

Thank you for contacting us in regards to your payment.  Any amount that you may have over-paid will then be processed along with your final Statement of Deposit, and then refunded (less any final charges).

Refunds are then send to the address as noted on your Notice to Vacate.

Have a wonderful day,
Christy Morales
Assistant Community Manager
734-971-5455

CharlotteJooste's picture

Water is restored

Announcement for Glencoe Hills

Dear residents,

The water to your building is restored. Thank you for your patience.

Enjoy the weekend and this wonderful summer weather!

Charlotte

charlotte.jooste@mckinley.com



CharlotteJooste's picture

Water shut off

Announcement for Glencoe Hills

Dear residents, I am so sorry but we have to shut water off to your building to complete an emergency repair. We estimate that this repair will take about an hour.

Thank you for your patience!

Charlotte

charlotte.jooste@mckinley.com



christy.morales's picture

JULY RENT REMINDER

Announcement for Multiple Communities

Good Morning Neighbors,

As we are quickly coming upon mid-Summer, have you gone on any fun vacations or local road trips? Hope so! If you are planning to head out for a long weekend, please remember that your July rent is due this Monday!

If you have already submitted your payment, thank you in advance! However, if you have questions regarding your balance, the invoice mailed (or sent electronically) from Realpage will have a breakdown of itemized charges and/or credits applied to your account. You can also log on to your McKinley on-line portal to view your account...



CharlotteJooste's picture

Laundry room is re-opened

Announcement for Glencoe Hills

Dear Residents,

The repairs are completed and the laundry room is available for you to use.

Thank you for your patience!

Charlotte

charlotte.jooste@mckinley.com


Mrjlee's picture
Mrjlee

The washer is still broken in building 2123.

christy.morales's picture
christy.morales McKinley Employee

Thank you for letting us know, Johnny.  Would you be so kind as to let us know the machine number? This will assist our vendor in directing the repair, in addition to keeping a log on potential repetative machine issues.

We look forward to hearing from you soon.

Regards,
Christy Morales
Assistant Community Manager
734-971-5455

CharlotteJooste's picture

2144 and 2148 Laundry room closed

Announcement for Glencoe Hills

Good afternoon residents,

Unfortunately, we have urgent emergency repairs that need to be done in the laundry room of your building. We hope to have it all completed by 5 pm today. I will keep you informed.

My apology for the inconvenience.

Charlotte

charlotte.jooste@mckinley.com


nwresident's picture
nwresident

There is now identical flooding in the hallway of Building 2240. I saw photos of the hallways of Building 2144 flooding and it looks the same as that. The carpet is soaked and there are puddles of water. These buildings are nowhere near each other. What's the cause of all of this flooding?

christy.morales's picture
christy.morales McKinley Employee

Good Morning Natalya,

Thank you for bringing this to our attention.  We have contacted our maintenance team and are working to resolve the issue without delay.

If there is anything else that needs our attention, please call our office directly.

Until then, have a wonderful day.

Christy Morales
Assistant Community Manager
734-971-5455

Rijeesh's picture

Unable to submit Maintenance Request

Feedback Problem for Glencoe Hills

I am getting this message when I go to the Maintenance page -> "You are not authorized to view this page"...

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Rijeesh,

Thank you for letting us know about the issues you are having with the work order tool.  We will be contacting our IT department for further review.  

We will contact you directly with the soonest update. Until then, you are more than welcome to call our office directly with your request.

Have a wonderful day,

Christy Morales
Assistant Community Manager 
734-971-5455

 


Dakeshaw's picture

Unable to pay rent

Feedback Problem for Glencoe Hills

When attempting to pay rent I am given an error of "You are not authorized to view this page" Have already tried logging in and out, and restarting browser...

SarahKayPrice's picture
SarahKayPrice

I just tried too and got the same message.

JamesVuong's picture
JamesVuong McKinley Employee

Hi Alexander and Sarah,

This should now be resolved.

Can you both try logging out of your current session and logging back in?

Let us know if you continue to have issues!

Best,

James


CharlotteJooste's picture

SUMMER REMIMDERS

Announcement for Multiple Communities

Good Afternoon Neighbors!

As today is the official first day of Summer and there will be an increase of outdoor activities, we wanted to send a few friendly reminders for your fun in the sun!

-Pool hours are are 10am to 9pm (weather permitting). Please be sure to review the posted Rules and Regulation before you jump in!

-There are several grill stations throughout our community...including one near our clubhouse and sparking main pool!

-After your bike ride, please utilize the bike racks located within the first floor laundry area. The following areas are...



sorskid@yahoo.com's picture

Hallway lights still on

Feedback Problem for Glencoe Hills

The hallway lights in 2261 are on 24/7 and have been since Daylight Savings. This is my 3rd or maybe 4th request to have this rectified. It is a waste of community resources and a drain on the tenants who live in the building. Please correct

christy.morales's picture
christy.morales McKinley Employee

Good Morning Dawn,

I am sorry to hear that you are experiencing continued issues with the common area lights. Our maintenance team was able to address the immediate issue, and will continue to monitor the lights.  Additionally, they are working to resolve any underlying issue that may be the cause of this repeated issue.

Thank you for your understanding as we working towards a permanent resolution.

Until then, have a most wonderful day.

Christy Morales
Assistant Community Manager
734-971-5455
sorskid@yahoo.com's picture
sorskid@yahoo.com

As of just now the lights are still on so the issue is not resolved in any manner. In addition I received an email from 6/10 again stating the issue is resolved. It is not and based on comments to my prior problem reports, 2261 is not the only building with this issue