Glencoe Hills

Glencoe Hills Apartments
2201 Glencoe Hills Drive
Ann Arbor, Michigan, 48108


  • Phone: 734-971-5455
  • Email:
    Glencoe@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
sbreaz's picture

Fitness Center

Feedback Problem for Glencoe Hills

There have been no sanitary wipes in the gym the last few times I have used it (yesterday one of the dispensers was completely gone, not sure how long that has been though), or if there are wipes, they are dry. I am always hesitant to use our gym because the machines aren't as clean as they should be. Other users often do not clean the machines after they use them, so I always wipe it before I use the same machine . The bathroom doesn't have paper towel, so there is no alternative. There should be bottles of cleaner & paper towel like in an actual gym or fitness center if the...

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Sarah,

I am sorry to hear that our fitness room has not been given proper attention. 

Although we are awaiting a replacement of the wipes dispenser, we will be checking the supply of sanitizer, as well as the overall cleanliness of the machines on more frequent basis.

If you happening to notice any of these features once again falling behind, please do give our office a call immediately so that we can quickly address the issue.  If happens during normal business hours, you are always welcome to stop upstairs and speak with one of our colleagues.

Regards,
Christy Morales
Assistant Community Manager
734-971-5455
 

 


AML1991's picture

broken washing machine

Feedback Problem for Glencoe Hills

Called the front office on May 23rd to let them know about a broken washer. Checked the washer on June 6th a full two weeks later and it still wasn't fixed. Called that day to let them know. Both times someone said they would call in a work order. Well, still not fixed yesterday June 11th. I decided to just call the company myself. They said they had no record of anyone from the front office calling about the washer. Just wondering why nobody called. I was under the impression that we were supposed to let you guys know but it seems like if we do we cant depend on you to get it taken care...

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Amy,

Thank you for making us aware of the laundry machines issues.  Our Maintenance Supervisor was able to personally inspect all of the machines and found them to be in proper working condition.  As part of his inspection, he ran each machine through the cycles (with the use of quarters), and all functions ran smoothly.

If you notice any further issues, we will be happy to re-inspect the machines.

Have a wonderful day,

Christy Morales
Assistant Community Manager
734-971-5455

 

sorskid@yahoo.com's picture
sorskid@yahoo.com

For at least a week in 2253 there has been a half-full broken washing machine and for at least a year only one dryer that actually dries


sorskid@yahoo.com's picture

Hallway lights still on

Feedback Problem for Glencoe Hills

I just received a phone call stating that the hallway lights work order has been closed as James reset the breaker. The hallway lights are still on at 2PM. his is costing my neighbors and I. Please reset the timer so lights are only on when needed.

sorskid@yahoo.com's picture
sorskid@yahoo.com

48 hours later on a bright, full of sunshine afternoon, and the lights are still on. So frustrating

sbreaz's picture
sbreaz

This is an issue in 2224 as well. I walked in to the building during day light and all of the hallway lights are on. Not fair to tenants to pay for unnecessary electricity.

sorskid@yahoo.com's picture
sorskid@yahoo.com

Coming up quickly on a full week and the hall lights are still on 24/7. And, by the comments, it's not just 2261. It is unconsciounable to not repair this issue when it costs residents money unnecessarily

sbreaz's picture
sbreaz

Any update?

sorskid@yahoo.com's picture
sorskid@yahoo.com

Absolutely ZERO response and the lights are still on. What does it take to get the management to manage?


Santiago's picture

Dirty deck

Feedback Problem for Glencoe Hills

The deck of the 2277 building is miserable. There is broken glass (also dangerous), I have kindly ask to my neighbors to do not throw their meals to the goose but throwing any kind of food from their windows has become a hobby for them. the leftovers on the floor bring ants and other kind of bus. This is completely disrespectful and unacceptable. How come we cannot have a clean shared space and nobody cares in weeks?

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Santiago,

Thank you for letting us know about your walkway and the unsightly debris.  We have addressed the area however, if you experience any further issues, please do let us know.

Until then, have a wonderful day.

Regards,
Christy Morales
Assistant Community Manager
734-971-5455

 

Mdryja5900's picture
Mdryja5900

I live next door to 2277 and consistently I notice all different types of trash floating around the back deck area. It is quite disgusting. Has anyone identified the guilty party and brought it to their attention. It seems like a daily thing for them.

I hope we can rectify this problem.


dsobrask's picture

2261 Hallway Lighting

Feedback Problem for Glencoe Hills

The hallway lights in 2261 has been on 24/7 of quite some time now and it costing my neighbors and I since we share common area lighting costs. Please find the issue and rectify.

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Dawn,

Thank you for letting us know about the lighting!  Our team was able to address the issue and everything should be working properly. However, if you notice further problems, please do not hesitate to let us know!

Until then, have a wonderful day.

Regards,
Christy Morales
Assistant Community Manager
734-971-5455
 

1962September's picture

lost package

Feedback Question for Glencoe Hills

I have a package from Amazon that is reported to have been delivered but I did not receive it, was it left at the office?

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Kimberly,

If you are still in need of package confirmation, please do give our office a call at: 734-971-5455.

Until then, have a wonderful evening!

Regards,
Christy Morales
Assistant Community Manager

christy.morales's picture

EMERGENCY WATER SHUT-OFF

Announcement for Glencoe Hills

Good Morning Neighbors in Buildings 2260, 2264, and 2268:

Please be advised the water has been temporarily shut off in your building, due to an emergency repair. Our team is working swiftly to ensure the disruption to your day is minimal. We are anticipating 1 hour of down time.

We will provide any updates as needed and thank you for your patience as we make this unexpected repair.

Regards,

Glencoe Hills Management



riyas.mca@gmail.com's picture

No water in 2261

Feedback Problem for Glencoe Hills

There is no water in the building 2261. It was shut off without any prior notification at 8.45 pm.. Is there any problem??

dsobrask's picture
dsobrask

I called maintenance and they said there was a sewage backup and that the emergency plumber was on site and the water would be back "soon" Would have been nice to have been notified while waiting for emergency plumber or have something posted here ...


saharmazhar's picture

Emergency: No water in 2269

Feedback Problem for Glencoe Hills

It appears the water in our building has been shut off without any prior notice. There is no water in my apt or in the laundry room. I don’t have anywhere else to go and I have no idea when the water will come back.

riyas.mca@gmail.com's picture
riyas.mca@gmail.com

Same here. No water in 2261 building. No prior information from the maintenance team


Jash's picture

Hope somebody can resolve my issues ASAP !!!

Feedback Problem for Glencoe Hills

I moved into Glencoe hills (2268) on 05/23, collected the key just before 6 PM. The leasing office works between 10 to 6 and since my office hours don't let me reach home in that duration, the move in checklist was returned on Saturday (06/01). I listed two issues in that, the tub faucet was shaky and the intercom was not working, the lock outside seemed to be broken. My neighbor upstairs told me that she already raised a complaint about the intercom and nobody turned up. I was not very concerned about both the issues, in fact, I told the official the same. When I returned the checklist...

CharlotteJooste's picture
CharlotteJooste McKinley Employee

Jashita,  I am so sorry about this negative experience.  I hope you received my email.   I will also follow up with Chuck, our maintenance supervisor to find out why the keys were not ready as well on the progress of the rest of the items.

I look forward to hear from you.

Charlotte

charlotte.jooste@mckinley.com  

Jash's picture
Jash

Hi Charlotte, I did not receive any emails, could you please check if you send it to the right email address, Thanks.