Glencoe Hills

Glencoe Hills Apartments
2201 Glencoe Hills Drive
Ann Arbor, Michigan, 48108


  • Phone: 734-971-5455
  • Email:
    Glencoe@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
yutang's picture

Incorrect rent statement

Feedback Question for Glencoe Hills

We just received a letter stating that we have to pay the entirety of May's rent. Is this a mistake? Please let us know. Thanks :) We live at 2264 #6...


cjmurdoc's picture

Construction on Building 2112

Feedback Problem for Glencoe Hills

Starting Friday and carrying into Saturday there’s has been construction on building 2112. I do not remember seeing a reminder for this construction posted anywhere and for someone who sometimes has to work from home, having loud construction outside your apartment makes it really hard to call into meetings over video chat. Additionally, since the construction has started our AC, heating, and air has been disabled with no warning and is still disabled as of 10:37 AM on Sunday (with temperatures down to the low 30’s I am going to be forced to call emergency maintenance to try to get the...

CharlotteJooste's picture
CharlotteJooste McKinley Employee

Christopher,  I am sorry about all these issues that you experienced.  I spoke to James, our on call technician and he informed me that he was able to do the necessary repairs to the furnace of your home.  This was not related to the foundation leak repair. I will get more informaiton from our contractors and follow up with you.

Charlotte

charlotte.jooste@mckinley.com

cjmurdoc's picture
cjmurdoc

Thanks Charlotte,

The furnace was indeed unrelated (blown fuse) just poorly timed in conjunction with the construction going on outside.

James was very helpful in getting this issue resolved and the furnace working again!


Samantha Stanton's picture

Year buildings were built

Feedback Question for Glencoe Hills

Hello, For my renter's insurance quote, I need to know what year the complex and my building were built. I live in 2109. Thank you...

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Samantha,

It was a pleasure to speak with your earlier today.  If you need any additional neighborhood information, please let me know!

Have a great day!

Regards,
Christy Morales
Assistant Community Manager
Glencoe Hills
christy.morales@mckinley.com
734-971-5455


zcuttlefish's picture

After Hours Mail

Feedback Problem for Glencoe Hills

Hi, I work long hours on weekdays and am not present on most weekends. My mail keeps being delivered to the office - so it's a big hassle to pick it up during office hours. Is there a way to get mail outside of office hours? Is it possible to have my mail delivered exclusively to my door step?...

kaitlyn.ferguson's picture
kaitlyn.ferguson McKinley Employee

Good Morning Zachary,

Thank you so much for taking the time to speak to me yesterday. I am hopeful that communicating with your parcel carriers about delivery prefences will be the solution. Or if we can find a good time for you to stop in to the office. I wish you a happy weekend!

Best Wishes,

Kaitlyn Ferguson

 

Customer Care Associate 

Glencoe Hills & Glencoe Oaks 

Phone: 734.971.5455


candicethom's picture

McKinley is Hiring Summer Pool Attendants!

Announcement for Multiple Communities

Are you looking for a part-time position this summer? McKinley is currently hiring Summer Pool Attendants!

Our pool attendants should have availability to work during the evenings and weekends. This position lasts from Memorial Day until Labor Day. Pool Attendants will earn $10.00 per hour and be eligible for an additional completion bonus at the end of summer.

If you're interested, please email your resume to Candice.Thom@McKinley.com ....



trent.tassie's picture

Power Outage Effecting Our Community!

Announcement for Multiple Communities

Good Afternoon Neighbors!

I hope everyone is enjoying the weather!

We want to reach out in regards to the wide spread power outage affecting the majority of the Ann Arbor / Ypsilanti Line and the surrounding area.

For those who are affected, we are so sorry! We recommend reaching out to DTE Energy at 1-800-477-4747 or by downloading the DTE Application on your smartphone. It is available on the App Store and Google Play. We have notified DTE of the outages and they should be out this afternoon to find the cause of the problem. There is no current estimation for...



rssroni's picture

Trail to shopping center

Feedback Problem for Glencoe Hills

There's a section of the trail leading to the shopping center that has washed away/deteriorated again creating a hazard. It was filled in late summer/early fall but it didn't hold up. It's almost as bad as it was before the gap was filled in. There's also trash that needs to be picked up along that section...

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Rhonda,

Thank you so much for bringing this to our attention!  I will be passing these details on to our maintenance crew to see what they can do to improve the condition and appearance of the walking trails.  

If you notice any other area that may need our attention, please do not hesitate to let us know!

Until then, have a wonderful day.

Regards,
Christy Morales
Assistant Community Manager
Glencoe Hills
734-971-5455
 

uta07's picture

cigarette smoke in building 2253

Feedback Problem for Glencoe Hills

Say Mckinley is a nonsmoking community?not the first time we tolerate cigarette smoke in our building. Since the new neighbors appeared, our peaceful home has become a terrible place.Tonight the whole building was in smoke. We live on the third floor and all this horror in our apartment. All things in my apartment smell like cigarette smoke. My daughter and I got poisoned today - our daughter vomits because we have cigarette smoke intolerance. I had to evacuate my cats and my daughter and sit in the car for an hour until this smell disappears from my apartment. I beg you to take action...

usundar's picture
usundar

Yes, I live on the second floor and she's right, there has been a strong smell of smoke in the building today and my entire apartment smells of smoke, not sure if it's cigarette or somethjng else burned in some apartment.

uta07's picture
uta07

and the fact is that we cannot even turn on the heating because cigarette smoke is going through the ventilation. It was cold this night - it was terrible

jzaher's picture
jzaher

Smokers will not stop smoking because they move into a no-smoking property like ours. There needs to be some way to screen them out before they sign a lease. They all act like this is an optional prohibition. Like these people, my health issues are exacerbated by smoking and there has been consistent smoking in and around my building. Recently a letter was posted reminding residents of the no-smoking policy. They don't care. Because smokers are going to smoke. Please get these people off the property. There are plenty of non-smokers who would be glad to rent here. McKinley has a legal right to enforce everything that is in the lease. I hope it doesn't take a year to get rid of these violators like it did with the barking dog issue. Thanks for taking immediate action community wide.


nwawrin's picture

Lights still out in Building 2240

Feedback Problem for Glencoe Hills

A few of us reported that all the lights were out in the hallways of Building 2240 a week ago and my service request was marked completed on 3/25. A light fixture was replaced and one of the hallway lights is on now, but the other five hallway lights are still out. I spoke with Charlotte in person, left a message for the office on 3/25, and emailed Charlotte twice this past week and I have not heard back from anyone. What is going on?? It is very dark in our building at night and everyone who comes to my place or delivers a package comments on it. It's dangerous because you can barely...

christy.morales's picture
christy.morales McKinley Employee

Good Morning Natalya,

Thank you for bringing this on-going issue to our attention.  I am very sorry that you have been experiencing this issue after several attempts to have it corrected.

I did speak with Charlotte, in addition to our Maintenance Supervisor, and we are having our certified electrician address the issue directly.

We hope to have this lighting issue resoled without delay.

Regards, 
Christy Morales
Assistant Community Manger
Glencoe Hills
734-971-5455
 
 

 


jzaher's picture

Cigarette Butts at Front Porch

Feedback Problem for Glencoe Hills

The new cigarette butts on the west side of the front porch to 2260 keep piling up. Someone in this building or their guest is ignoring the no smoking policy and creating a mess. If you want to smoke, please move someplace that allows it. Otherwise, please respect the property, the lease and your neighbors. Thank you.

christy.morales's picture
christy.morales McKinley Employee

Good Afternoon Julia,

Thank you for letting us know about the smoking around the entrance of your building.  This a violation of our Smoke Free Community policy and I am sorry these behaviors are infringing on the enjoyment of your home and our community.

If you notice this happening during normal business hours, please call our office immediately so that one of our team members can come directly to your building and personally address the situation.  In addition, I will be posting a warning to everyone in your building with a reminder these actions are a direct violation of their signed lease agreement must cease immedately.

I hope this problem is resolved quickly.

Regards,
Christy Morales
Assistant Community Manager
Glencoe Hills
734-971-5455
jzaher's picture
jzaher

Christy, I sent you another email about a new smoking problem.