Hessel on the Park

Hessel on the Park
1862 Valley Rd.
Champaign, Illinois, 61820


  • Phone: 217-356-4012
  • Email:
    Hessel@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 2:00pm
    Sun By Appointment
  • Resident Handbook:
AndyLindsey's picture

Office Closed for Labor Day

Announcement for Multiple Communities

Dear Residents of Hessel on the Park, Champaign House, and Westbury Townhomes,

With the upcoming Holiday, we wanted to remind all residents to please have a fun and safe weekend! As an update, please note that our leasing office at Hessel on the Park will be closed on Monday September 4th, 2017 in observance of Labor Day. We will return to our current business hours (10:00 AM - 6:00 PM) on Tuesday September 5th, 2017. In the event of a maintenance emergency, please contact the office as normal at 217.356.4012.

Enjoy your weekends!

Sincerely, Andy Lindsey | Senior Sales...


ScottCarter's picture

ePay Website Issues

Announcement for Multiple Communities

Good Morning Residents, NWP ePay’s website is currently experiencing intermittent issues that may cause your resident’s payments to return an error message and submit payment multiple times. We’re actively working with the ePay Support team to resolve the issue. In the meantime, our payment system has been shut down to prevent issues and we will follow up with more information as we work through the issue. Until the ePay website is back up, please feel free to pay your rent in the office using personal check, cashier's check or money order. If you have any questions, please contact the office...

bortlp's picture
bortlp

Is this fixed? You say the payment system was shut down but I am able to get in. Does that mean it is fixed?


sinancetin95's picture

REPEAT PAYMENT

Feedback Problem for Hessel on the Park

I've made a payment early in the morning. First time it gave an error so I thought it didn't go through so I made a second payment. I've received 2 confirmation email so I guess both went through. Please refund the 2nd payment ASAP. THANK YOU!...

sinancetin95's picture
sinancetin95

My name is Sinan Cetin. I live at 1609 Valley Rd, apt E2, Champaign, IL, 61820


jknight93's picture

Washing Machine/Dryer

Feedback Problem for Hessel on the Park

The washing machine in building 1605 stopped working right after I put my laundry in and started the machine.

ScottCarter's picture
ScottCarter McKinley Employee

Hi James,

 

   We will put in a work order for coin mach. Just for future reference, if you download the coin mach app, you can scan the barcode on the side of the machine and start the process for the repair. This is just for your convenience and quicker response. We will be happy to do it, just wanted you to know that the option was available for you.

 

Thank you,

Scott Carter

Community Manager

Scott.Carter@McKinley.com


AndyLindsey's picture

Temporary Loss of Power at Building 29

Announcement for Hessel on the Park

Good afternoon Residents of Hessel on the Park,

Due to a maintenance emergency, Ameren will be temporarily turning electricity off at Building 29 for about an hour. This will affect the even numbered townhomes from 1834 - 1848 Valley Rd. We apologize for the inconvenience. If you have any questions, please feel free to call the office at 217-356-4012.

Thank you,

Andy Lindsey | Senior Sales Associate

Hessel on the Park



AndyLindsey's picture

Temporary Water Outage

Announcement for Hessel on the Park

Good afternoon Residents of Hessel on the Park,

Due to a maintenance emergency, water will be temporarily shut off at Building 17. This will affect the townhomes at 1705 and 1707 and the apartments in buildings 1709 and 1711 Valley Rd. We apologize for the inconvenience and will complete the repairs as quickly as possible. It is projected to be off for about half of an hour. If you have any questions, please feel free to call the office at 217-356-4012.

Thank you,

Andy Lindsey | Senior Sales Associate Hessel on the Park



AndyLindsey's picture

Temporary Loss of Water

Announcement for Hessel on the Park

Good afternoon Residents of Hessel on the Park,

Due to a maintenance request, water will be temporarily shut off at Building 22. This will affect the even numbered townhomes from 1702 - 1716 Valley Rd. We apologize for the inconvenience and will complete the repairs as quickly as possible. If you have any questions, please feel free to call the office at 217-356-4012.

Thank you,

Andy Lindsey | Senior Sales Associate Hessel on the Park


aspcoolbowler23's picture

ac blower stopped working

Feedback Problem for Hessel on the Park

i put in a maintenance request to have my ac fixed cause it went out last night no one showed up to look at it my house is really hot with the windows open this is crazy come on something needs to be done

eloos's picture
eloos McKinley Employee

Hi Anthony,

 

I sent you an email in response to yours.  I just got off the phone with H&S who is our AC contractor.  They will be at your apartment shortly to address everything for you.

 

Thanks,

Erin Loos

Customer Service Manager

erin.loos@mckinley.com

aspcoolbowler23's picture
aspcoolbowler23

Thank you Erin they just got done and the house is already cooling off

eloos's picture
eloos McKinley Employee

Great!  Glad to hear it.  Please let us know if we can do anything else for you!

 

Erin Loos

Customer Service Manager


AndyLindsey's picture

Update: REAC Inspection Delayed

Announcement for Hessel on the Park

Dear Residents of Hessel on the Park,

As an update to the previously posted notice regarding the REAC inspections scheduled to take place today and tomorrow, I would like to inform you that the inspections have been delayed due to an emergency on the end of the inspectors. We will update you with any new information received, but at this time the new date is to be determined.

We appreciate your patience and understanding. Please contact the office at 217.356.4012 with any questions or concerns.

Thank you,

-Andy Lindsey | SSA



dlharrsn's picture

Billing

Feedback Problem for Hessel on the Park

We already vacated our apartment based on noise levels from neighbors and children who consistently sit on our cars and drop trash around the complex. The last three months have not provided me with an accurate bill online or in the mail. I was informed that the online system would reflect the correct total after the 1st of the month, which it does not. My online lease is not correct (according to management). I await a corrected bill sent to my forwarding address for final payment because this organization has failed to provide an accurate final bill as of yet. Please let me know when I can...

eloos's picture
eloos McKinley Employee

Hi Dorian,

 

Thank you for reaching out to us.  I just called and left you a voicemail outlining the balance that is currently due through your lease end date.  Unfortunately the online system does not take into account the prorated amount that is credited back to your account once you are moved out of the system on your lease end date.  Please give me a call back at your convenience and I would be happy to discuss this with you, as well as the move out procedure, including the final utility bill and deposit refund.

 

Thanks!

Erin Loos

Customer Service Manager

erin.loos@mckinley.com