Hessel on the Park

Hessel on the Park
1862 Valley Rd.
Champaign, Illinois, 61820


  • Phone: 217-356-4012
  • Email:
    Hessel@mckinley.com
  • Office Hours:
    Mon 9:00am - 6:00pm
    Tue 9:00am - 6:00pm
    Wed 9:00am - 6:00pm
    Thu 9:00am - 6:00pm
    Fri 9:00am - 6:00pm
    Sat 10:00am - 2:00pm
    Sun 12:00pm - 4:00pm
ianstevens's picture

Fast Response

Feedback Praise for Hessel on the Park

I had an issue with my furnace. I made one call and got heat back on in a really short matter. The maintenance team was here really quick and got me going with heat. It is greatly appreciated!!!!!

ScottCarter's picture
ScottCarter McKinley Employee

Hi Ian,

 

   I am so glad that we were able to get you taken care of so quickly. Please let us know if there is anything else you need!

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com


ddj1744's picture

Xoom, Clearview Energy solicitors

Feedback Problem for Hessel on the Park

Since October we have gotten a lot of people coming to our door that are NOT with Ameren but insist on seeing the electric bill- usually Xoom or Clearview Energy. We haven't confirmed whether or not they have a permit to solicit. They're a nuisance, sometimes knocking past 9 PM! Is there anything that management can do about this?...

ScottCarter's picture
ScottCarter McKinley Employee

Hi Darlene,

    I have caught them a couple times and asked them to leave the property. We have not authorized any solicitation in our Community. If it is during office hours, please call us and let us know, we will find them and ask them to leave. If it is after hours, please inform them that they need to contact the Community Manager. I will be happy to talk with them.

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com

217-356-4012


greenwhite87's picture

Rent should have been prorated when I signed the Terminate Lease

Feedback Problem for Hessel on the Park

It is apparent that your system needs upgrading. I should not have to go into my account to pay for 9 days of December and find that it shows I owe the whole month. I emailed Andy who told me what I owe for Dec 1-9, the prorated amount, which I paid today. I find it unbelievable in 2016, that you do not have an adequate software program or that the girl who was there when I signed the contract did not go into the system and update what I owe for December. I should not have to email or contact a member of the staff to find out what I owe for the next 9 days! There is a ton of time needed when...

ScottCarter's picture
ScottCarter McKinley Employee

Hi Debbie,

    I tried to reach you earlier this week to discuss your issues. I will attempt again today to reach you. Please feel free to contact me at the office so we can discuss this.

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com


KevinDozier's picture

Temporary Water Loss

Announcement for Hessel on the Park

Please be aware that due to a maintenance request the water to Building 25 will be temporarily shut off. This will affect the Townhomes from 1750 through 1756 Valley Rd. The water will be restored as soon as possible and shouldn't be out for more than an hour. We appreciate your patience and cooperation. Feel free to reach us at the office if you have any additional questions or concerns.



greenwhite87's picture

Have the residency requirements for this place been lowered?

Feedback Problem for Hessel on the Park

I was told when i moved here 2 years ago that this was a safe place to live (relatively of course) and since then I have read all this stuff on your feedback board and have talked alot to my neighbors who have been fearful lately living here. Have the residency requirements been lowered? I can brag that my credit rating in near 800. What is considered acceptable here?

suenichols80's picture
suenichols80

I'm interested to hear he answer to this one. Things have changed quite a bit in the 10 months I've been here. Things went downhill pretty quickly.

ScottCarter's picture
ScottCarter McKinley Employee

Hi Debbie,

     It is human nature to complain in public and praise in private. When you see some of the negative comments on public chat boards, sometimes the negativity is deserved and sometimes it is not. Have there been issues on the property, yes ma'am there have. I have spoken with a couple of Champaign law enforcement officers and detectives and it is not limited to Hessel on the Park. Actually, the increase that Champaign\Urbana is having in crime rates is significantly more than what we have had in our community.

      You may see the comments about someone that had their bike stolen but you don't see the post about how that bike was replaced. You may see the comments about someone throwing rocks at a residents new motorcycle but you don't see the comments about how the new motorcycle cover came to protect that motorcycle. You may hear of police cars on the property but we do not post about any evictions.

       There is not a member on our staff that doesn't want every member of our community to come home to a quiet peaceful evening at home with no issues. Unfortunately life happens and when you are in such close proximity to others, their lives can affect yours. Sometimes that affect is positive and sometimes negative. Again, human nature is to share the negative.

      Congratulations on your near 800 credit score. Life would be easy if we could judge people by their credit score alone. Past credit history is a portion of the screening process along with a criminal background check, but in accordance with the Federal Fair Housing Act we cannot deny anyone that qualifies for acceptance to our Community. Please understand that if and when someone shows that they cannot abide by the lease agreement, we do everything that we can legally to have that person removed as quickly as possible from our community.

        If you have any questions about any of this, please feel free to call or email me. I know you have my contact information that Erin has provided you.

 

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com

suenichols80's picture
suenichols80

Scott,

While I very much appreciate the motorcycle cover it does not fix the damage done to my bike so I don't feel this is a good example here. I still have to pay to get my Harley repainted and as a bike owner yourself you know that I can just have the areas damaged repainted, I have to do all the tins. Yes, life happens but we should not feel unsafe where we pay to live and reside not matter what happens in our lives.

Thanks


suenichols80's picture

What's up with the Fitness Center?

Feedback Question for Hessel on the Park

I haven't been over here in a while and want to use the gym and the handle on the outside door has been removed completely. I can't open the door. The door attached to the pool is locked. What gives? I've not seen any announcements about it closing nor an email and all the equipment is in there. Why can't we get in????...

ScottCarter's picture
ScottCarter McKinley Employee

Hi Sue,

   It wasn't removed by our staff. It was vandalism. We will get a new handle on so it is able to be opened.

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com

suenichols80's picture
suenichols80

I see. Thanks for getting back to me. Do you have an ETA on the fix?

ScottCarter's picture
ScottCarter McKinley Employee

Hi Sue,

   ETA for the fix is yesterday. Door handle has been replaced. Thank you for bringing it to our attention.

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com

suenichols80's picture
suenichols80

The door handle is back on but that handle doesn't unlock it from the inside. There's a flap lock on the inside of the door so unless that removed or duct taped again like it has been in the past, we can get in and that's the only door to get in. Please fix this so those of us who want to use it in the off hours can.

Thanks

ScottCarter's picture
ScottCarter McKinley Employee

Hi Sue,

   I just checked the door myself. It opens without any issues.

 

Thanks,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com


dkessel64's picture

911 on the setting off fire extinguisehrs

Feedback Problem for Hessel on the Park

They set off fire extinguishers in the laundry room of 1611 again.. Maybe it's time to press charges instead of letting this crap continue. Time to let these criminals know that we are really tired of their games. Fire extinguishers in the laundry rooms. Value adder machines. Really, how long are we going to play this game?...

ScottCarter's picture
ScottCarter McKinley Employee

Hi Dawn, 

   We will have someone clean up the discharge of the extinguisher today. Thanks for brining that to our attention. As far as pressing charges, there will definitely be consequences if we find out who is doing it. Any information or leads would be great. Please feel free to share any information you may have as to who is doing this.

 

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com


AndyLindsey's picture

Thanksgiving Office Hours

Announcement for Multiple Communities

Good morning McKinley Residents, Hopefully you are all enjoying the start to your holiday season! Please note that our leasing office at Hessel on the Park will have shortened hours this week. We will close early at 4:00 PM on Wednesday November 23rd, 2016, and we will be closed Thursday and Friday. The office will return to normal business hours on Saturday November 26th, 2016 (10:00 AM - 2:00 PM). Please call the office at 217.356.4012 if you have any emergency maintenance requests during these closed office hours. Have a Happy Thanksgiving! :) -Andy Lindsey | SSA...


greenwhite87's picture

Why is there a 600$ charge on my bill??

Feedback Problem for Hessel on the Park

Why is there a 600 charge on my bill? I have paid the same amount since transferring to a month to month contract. I have paid what your site said I owed and have paid on time. This is quite ridiculous after almost 2 years of living here to all of a sudden show a 600 amount on my bill!!! I am being scammed. I have been a good tenant and am quite upset!!!

ScottCarter's picture
ScottCarter McKinley Employee

Hi Debbie,

 

   I will have Erin call you this morning to discuss your bill and clear up any discrepancies. Thank you for bringing this to our attention. I can assure you, if there is an error, we will make the needed corrections.

 

Thank you,
Scott Carter

Community Manager

Scott.Carter@Mckinley.com


AndyLindsey's picture

Temporary Water Outage

Announcement for Hessel on the Park

Dear Residents of Building 17,

Please be aware that due to a maintenance request the water to Building 17 will be temporarily shut off. This will affect the apartments at 1709 and 1711 Valley Rd as well as townhomes 1705 and 1707 Valley Rd. The water will be restored as soon as possible and shouldn't be out for more than half an hour. We appreciate your patience and cooperation. Feel free to reach us at the office if you have any additional questions or concerns.

Thanks,

Andy Lindsey | SSA 217.356.4012


AndyLindsey's picture
AndyLindsey McKinley Employee

Dear Residents,

The water has been restored.  Thank you for your patience.

-Andy