Hessel on the Park

Hessel on the Park
1862 Valley Rd.
Champaign, Illinois, 61820


  • Phone: 217-356-4012
  • Email:
    Hessel@mckinley.com
  • Office Hours:
    Mon 9:00am - 6:00pm
    Tue 9:00am - 6:00pm
    Wed 9:00am - 6:00pm
    Thu 9:00am - 6:00pm
    Fri 9:00am - 6:00pm
    Sat 10:00am - 2:00pm
    Sun 12:00pm - 4:00pm
  • Resident Handbook:
aspcoolbowler23's picture

ac blower stopped working

Feedback Problem for Hessel on the Park

i put in a maintenance request to have my ac fixed cause it went out last night no one showed up to look at it my house is really hot with the windows open this is crazy come on something needs to be done

eloos's picture
eloos McKinley Employee

Hi Anthony,

 

I sent you an email in response to yours.  I just got off the phone with H&S who is our AC contractor.  They will be at your apartment shortly to address everything for you.

 

Thanks,

Erin Loos

Customer Service Manager

erin.loos@mckinley.com

aspcoolbowler23's picture
aspcoolbowler23

Thank you Erin they just got done and the house is already cooling off

eloos's picture
eloos McKinley Employee

Great!  Glad to hear it.  Please let us know if we can do anything else for you!

 

Erin Loos

Customer Service Manager


AndyLindsey's picture

Update: REAC Inspection Delayed

Announcement for Hessel on the Park

Dear Residents of Hessel on the Park,

As an update to the previously posted notice regarding the REAC inspections scheduled to take place today and tomorrow, I would like to inform you that the inspections have been delayed due to an emergency on the end of the inspectors. We will update you with any new information received, but at this time the new date is to be determined.

We appreciate your patience and understanding. Please contact the office at 217.356.4012 with any questions or concerns.

Thank you,

-Andy Lindsey | SSA



dlharrsn's picture

Billing

Feedback Problem for Hessel on the Park

We already vacated our apartment based on noise levels from neighbors and children who consistently sit on our cars and drop trash around the complex. The last three months have not provided me with an accurate bill online or in the mail. I was informed that the online system would reflect the correct total after the 1st of the month, which it does not. My online lease is not correct (according to management). I await a corrected bill sent to my forwarding address for final payment because this organization has failed to provide an accurate final bill as of yet. Please let me know when I can...

eloos's picture
eloos McKinley Employee

Hi Dorian,

 

Thank you for reaching out to us.  I just called and left you a voicemail outlining the balance that is currently due through your lease end date.  Unfortunately the online system does not take into account the prorated amount that is credited back to your account once you are moved out of the system on your lease end date.  Please give me a call back at your convenience and I would be happy to discuss this with you, as well as the move out procedure, including the final utility bill and deposit refund.

 

Thanks!

Erin Loos

Customer Service Manager

erin.loos@mckinley.com 


jknight93's picture

Dryer in building 1605

Feedback Problem for Hessel on the Park

The dryer in building 1605 is not working. Just a heads up for residents in this building.

ScottCarter's picture
ScottCarter McKinley Employee

Hi James, 

 

 Thanks for the heads up. I will stop by and put in a request for repair shortly. 

 

Thank you,
Scott Carter

Community Manager

Scott.Carter@McKinley.com

jknight93's picture
jknight93

How soon do you think it will be fixed?

ScottCarter's picture
ScottCarter McKinley Employee

James,

    As the units are contracted out to coinmach, I can't be to specific as to the repair time frame. They should be out within 24 hours of notification. I put in the request right after I responded to you yesterday and received a confirmation email for the request at 4:54pm yesterday. I will follow-up this afternoon and see if I can get more information for you.

 

Thank you,
Scott Carter

Community Manager

Scott.Carter@Mckinley.com

ScottCarter's picture
ScottCarter McKinley Employee

James,

   The tech was out today and I have received a confirmation email that the dryer is fixed. Please let me know if you have any further issues.

Thank you,
Scott Carter

Community Manager

Scott.Carter@Mckinley.com


eloos's picture

Lunch with Comcast

Event for Multiple Communities

Hello residents!

Don't forget! Today is the day that Comcast will be providing lunch to all of our residents! Swing by the leasing office between 2 and 4 pm with your rent check and grab a piece of pizza! Our Comcast rep will be here to get you set up with cable/internet services, as well as answer any questions you may have.

See ya later!

Erin Loos

Customer Service Manager


osazcas's picture
osazcas
I like pizza

SarahJo's picture

Response

Feedback Praise for Hessel on the Park

I want to thank Scott and Andy in the office for always getting back to me on any issues I have. Your hard work is really appreciated and doesn't go overlooked. Thanks again...

ScottCarter's picture
ScottCarter McKinley Employee

Hi Sarah,

   Thank you for being such a great member of our Community. It makes everything all worth while when we get comments like yours. Please let us know if there is anything we can do for you. We are very happy to help!

 

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com


SarahJo's picture

Fighting

Feedback Problem for Hessel on the Park

There has been an increased level of fighting amongst people in the area--really petty childish behavior. The cops were called and showed up last night outside my building because of this. What is going to be done to people who bring this type of nonsense to an area I thought wouldn't have this type of garbage?...

ScottCarter's picture
ScottCarter McKinley Employee

Hi Sarah,

 

   Thank you for letting us know about the issue. I will contact you this afternoon to get any details you have. We will also check with the CPD to find see if there was a report filed. Disturbances of this nature are a violation of the lease agreement and will be dealt with accordingly.

 

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com

SarahJo's picture
SarahJo

That sounds fantastic!! Please get with me and I will tell you what little I do know.


kellyg's picture

Late Fees

Feedback Problem for Hessel on the Park

I paid the day before a late fee was to be assessed, but you didn't count my payment until the next day and charged me a $20 late fee. With all of the problems I have had here with people breaking into my mailbox and stealing two cards, losing a refrigerator full of food due to problems with this super old refrigerator, and now being without air during the hottest days of the year so far, I am not willing to just eat a $20 fee that shouldn't have been assessed in the first place. Please respond and let me know when it will be reversed...

ScottCarter's picture
ScottCarter McKinley Employee

Hi Kelly,

 

  I will have Erin reverse the late fee this morning. H&S will be out today to service your AC. Please let me know if there is anything else we can do for you.

Thank you,

Scott Carter

Community Manager

Scott.Carter@Mckinley.com


AndyLindsey's picture

Lunch with Comcast

Announcement for Multiple Communities

Good afternoon Residents of Hessel on the Park, Champaign House, and Westbury Townhomes, We are pleased to have Comcast visit our leasing office at Hessel on the Park on Monday May 1st, 2017, and we want to extend the invitation to you!! Please join us between 2:00 PM and 4:00 PM on the first of the month to pay rent and enjoy some free pizza! Representatives from Comcast will be in the office to answer any cable/internet service questions you have. They will be prepared to help you get set up with service and assist any current subscribers with questions regarding their current service...


AndyLindsey's picture

Upcoming Temporary Loss of Water

Announcement for Hessel on the Park

Good afternoon Residents of Hessel on the Park,

It was reported yesterday that buildings 3, 4, & 5 would experience a temporary loss of water to repair a water main line today between 12:00 PM and 3:00 PM. Due to technical difficulties, they were unable to complete the required maintenance today. The repairs are now scheduled to occur tomorrow between 1:00 PM and 3:00 PM. Please be aware that this will only affect the apartments with addresses at 1605, 1607 and 1609 Valley Rd.

We apologize for the inconvenience and will complete the repairs as quickly as possible. If...