Office Location and Hours Update

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
MeganBaker's picture
Announcement for Serena Winter Park

Dear Serena Residents,

In order to continue providing you with the highest levels of customer service, we have made the decision to move the Serena leasing office to our Indigo Winter Park location, effective immediately. With our combined resources, we are confident that we will be able to provide you with a dedicated team to assist you with all of your housing needs! 

We can be reached via telephone at (407) 628-8400 during normal office hours, as well as for after hours emergency maintenance service. Should you wish to meet with us in person for any reason, we will be happy to schedule an appointment to meet at Serena or you may visit us at the Indigo leasing office. 

We appreciate your cooperation and support as we work to serve you better! As always, we thank you for choosing Serena Winter Park as your home!

 

Indigo Winter Park office 

220 S Semoran Blvd

Winter Park, FL 32792

(407)677-5715

 

Sincerely,

Megan Baker

Community Manager


sammiiyspence's picture
sammiiyspence

How exactly does this benefit residents at Serena? I understand that the new office location is just up the road, but this seems like more of an inconvenience to those of us that live at the Serena property. Decisions like these are why I will not be renewing my lease or living on any McKinley property again.

MeganBaker's picture
MeganBaker McKinley Employee

Thank you for bringing your concern to our attention! This move will allow us to pool our resources and staffing so that we can provide you with more attentive and individualized service. With only 1 employee in the office currently, we often had to close up in order to give tours to prospective residents, which meant that we could not be there to assist others who were expecting the office to be open. With individualized appointments for service, we can guarantee our undivided attention to your needs without delay or distraction. Additionally, with only 1 person in the office, incoming calls could not always be answered if we were on the other line, or assisting another resident in the office. Moving to 1 office with multiple employees will allow us to be more responsive to your needs and provide you with a faster responses! All of our other services remain the same and we still have a dedicated maintenance staff who will be on site daily and available for emergencies 24 hours a day. This change was truly made to benefit our residents and to ensure that you always have access to us when you need us! We greatly appreciate your understanding and support of this change!