Also, why is my water bill and electric so high when I’m barely home? Compared to friends I’ve spoke to. There’s is about 160 between the 2, I’m pay over $300 for both
justina.holland McKinley Employee
July 30, 2019 - 9:09am
Good Morning I would be happy to help with your lease and your questions about the water bill. I have sent you an email as your phone went straight to voicemail. At your convience please respond to the email or give the office a call at 407-671-2400. Thank you
This experience has been a nightmare from the start. Management has no idea what they are doing in the front office. There is no organization and we've had administrative problems from the start--including erroneous charges. We were lied to about the conditions of the apartment before moving in out of state. We have had multiple maintenance problems with the same equipment--nothing is ever actually fixed. Our neighbors are horrendous. We've had multiple packages stolen. It feels like we are living in HUD housing, and for 1300 a month, we shouldn't be experiencing any of this...
I am glad we were able to speak over the phone. Have a great day.
Skrause
July 29, 2019 - 5:25pm
Good afternoon. Speaking of our conversation earlier, I am going to need the name and number of your immediate supervisor. Thank you.
justina.holland McKinley Employee
July 29, 2019 - 6:42pm
Good Afternoon, all calls are sent to us back at our Communities and will be addressed with myself. I would be happy to speak to your husband and go through your issues line by line with him. We can also set up a walk through with my maintenance supervisor and myself so we can look together at them as I offered on the call. Just let me know a good day and time so that we can all see and get it resolved. Thank you
Skrause
July 29, 2019 - 7:19pm
We would like to take you up on your offer. Friday any time after three works for us, if that works for you. By the way, I still did not get the name and number of the person your office reports to.
justina.holland McKinley Employee
July 29, 2019 - 8:24pm
I will be at your apartment with my maintenance supervisor Friday at 3:30pm. Your feedback is viewed by our Area VP and I forwarded it to him personally as well. As I stated previously though it will be turned back over to me as the Manager to handle on site which we will do on Friday together. Thank you for giving me the opportunity to walk the property with you. Have a good evening.
July 29, 2019 - 10:37am - Posted by justina.holland McKinley Employee
Good Morning Azure Residents,
I hope everyone had an enjoyable weekend! Tuesday, August 6th from 4:30-5:30 we will do a back to school summer BBQ in our lobby! I can't believe summer is already winding down and the kids are heading back to school! I hope to see you all there for some great food!
Large burner on stove does not work. It turns on for a second and then turns off. We tried pulling the burner out and re-inserting but it does not fix it.
Hi! New to the community and will be moving in the next couple weeks. My roommates and I were wondering what the best Company for Electric is for Azure? All of us are moving from out of state and we're trying to get the best and most affordable company that services Azure...
The company we use to service our community is Duke Energy contact number is 407-629-1010. If you have any further questions please contact our office at 407-671-2400.
My shower is peeling paint on the floor and walls. I went to clean the shower and sliced my finger on the paint that is chipping. You can tell that it was painted when I moved in, and now after some us it is starting to peel up. Also, my stove works when it wants to. I cant cook when I need to.
Good Morning and thank you for taking the time to send us your concerns. I am so sorry that this is happening to you but we have placed a work order to get this resolved for you. Please feel free to contact us in the office anytime you have a concern 407-671-2400 or email azure@mckinley.com. Thank you and have a great day.
Can we please get emails of when no one will be in the office during office hours I walked all the way from the back of the complex to the front office for somebody to stop me at the door and say she’s not in the office and I have to come back in an hour that’s such an inconvenience. It just makes more sense to have more than one person open on Mondays seeing as how we can’t go to the office on weekends everyone is waiting for them to come back on Mondays
I know that you spoke with Milly. There are times when we have an emergency or have a tour and if we are alone have to close the office for a brief time. I apologize for this inconvenience but I am glad you got everything sorted out. Thank you and have a great day.
AmineHafsi
July 26, 2019 - 4:56pm
My problem is I left tones of messages, just like I did to signal a problem with the website when I tried to pay my rent and payment wasn't going through so they charged me a late fee for something that wasn't my fault, I am not in town because I still live in Tampa. This time I am calling to get my freaking apartment fixed. Everytime it rains the ceiling leaks water and ruins my clothes, now I have mold, it's insane how this management is. They will be there to collect money, over charge people when it's not their fault the website don't work but won't answer when some serious issue occurs. I am sick with a weak immune system due to my treatments at the Cancer center and they don't give a damn about that, they will argue that I have to pay extra when its not my fault but won't lift a finger when it comes to fixing my damn apartment to be liveable. The bathtub overflows, the kitchen sucks, the AC is old, the washing machine is tiny so I need to use it all day to wash clothes ….I don't know how I will be able to get in contact with these people ? they just don't answer the phone. Management used to be good now it sucks, I wonder if they even show up to work except to collect money
justina.holland McKinley Employee
July 26, 2019 - 5:37pm
Good evening thank you for your email. Our office has been open all day. Friday’s are very busy with move ins and we do our best to answer every call. They tried returning our call but you did not answer. I would like to get apl
your issues sorted out but was a little confused by your message because you said you were out of town? If you have a moment please call me back or email me directly Justina.holland@mckinley.com. I want to get any leaks addressed immediately and would like to have maintenance go in and check. Thank you very much.
Good Morning and thank you for sending us a message about your AC. I am so sorry to hear this is happening to you. I have entered a work order for that to be fixed and notified maintenace. Thank you for bringing it to our attention. Have a great day.
July 17, 2019 - 12:50pm - Posted by justina.holland McKinley Employee
Good Afternoon Azure Residents,
Thank you all so much for hanging in there with us through this rough patch with the compactor being down. Waste Management was supposed to be out here last night to empty the first one but their truck broke down in front of our office. Talk about the perfect storm happening! They came this morning to unload the one that was here and I had a second one brought in. My maintenace team is working tirelessly to get all the trash picked up and thrown away. Once this has been completed we will be pressure washing the area. The trash will be picked up every...
July 16, 2019 - 9:05pm - Posted by justina.holland McKinley Employee
Good Evening Azure Residents,
I wanted to update you all on the trash situation. You will see spots blocked off with cones this evening in front of the compactor, please do not remove those cones as we are having a new dumpster brought in and we don't want to have to tow any vehicles. They are bringing in a new dumpster and emptying the current one in the morning tomorrow. Our Compactor is still being fixed by Waste Management who has given me an ETA of next Monday to return. Until that time I am going to have daily pick ups of the trash dumpsters outside to avoid the current...
Also, why is my water bill and electric so high when I’m barely home? Compared to friends I’ve spoke to. There’s is about 160 between the 2, I’m pay over $300 for both
Good Morning I would be happy to help with your lease and your questions about the water bill. I have sent you an email as your phone went straight to voicemail. At your convience please respond to the email or give the office a call at 407-671-2400. Thank you