Azure Winter Park

Azure Winter Park Apartments
3650 Summer Wind Drive
Winter Park, Florida, 32792


  • Phone: 407-671-2400
  • Email:
    azure@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 7:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
AlyCatt's picture

A few Issues

Feedback Problem for Azure Winter Park

I have had numerous issues with my air conditioner clogging. Which then leads to water flooding my carpet. I've also had problems with pipes leaking water through the ceiling either from my own pipes or the upstairs. It happens often and though it is fixed a few weeks later it happens again. I also have a lot of spiders and bugs in my apartment. I like living here but these problems get very tiring especially when it takes days before I get someone in here to clean up the water mess created by my air conditioner...


brocklaster's picture

Water Bill Issue

Feedback Question for Azure Winter Park

I logged on to pay my rent and saw that my water bill was $90! I am one person. There is absolutely no way I used $90 of water. I was out of town for a week this month as well...so I am terrified to see next month's bill... I would like to have a meeting with someone who can thoroughly explain the water billing process and provide answers as to why my water bill has more than doubled since changing apartments...

brocklaster's picture
brocklaster

Ah, that makes sense that it is doubled seeing as it covers two months :) Thanks for looking into it!

Have a great day!
Brock


tlholladay's picture

Dedicated Motorcycle Parking

Feedback Idea for Azure Winter Park

Just thought I'd make the suggestion that there be dedicated motorcycle parking in a couple of places around the property. There was one such place over by building 1900, right by the mailboxes. The former maintenance guy set that up, seeing as how he had a bike and my boyfriend has a bike (we were living in 1903 at the time). That first space with the parking blocks around it is technically for motorcycles. Just a thought...

khensley's picture
khensley McKinley Employee

Hello,

I like your suggestion for dedicated motorcycle parking. We will look at the area you are recommending to see it this is a possibility.

Keep the great ideas coming.

Kathy


brocklaster's picture

Thanks for replacing my Air Conditioner!!

Feedback Question for Azure Winter Park

I just wanted to say thank you for getting my Air Conditioner fixed! I can now get back to my daily regimen of punching the frozen beef hanging in the guest room.

khensley's picture
khensley McKinley Employee

Hi Brock,

You are very welcome. We're happy you're getting back to your daily regimen :)

Keep cool!

Kathy

brocklaster's picture
brocklaster

I just like punching frozen meats. Its very therapeutic :-P


brocklaster's picture

Tried to pay rent online

Feedback Question for Azure Winter Park

I tried to pay my rent charges online but after the "processing payment" window closed the browser showed a page with a lot of SQL errors. The pay online page says to wait 24 hours to make sure the charges are updated and I am worried that if I try to submit the payment again it will charge me twice. I will check it again tomorrow unless someone can call me and confirm whether or not the payment went through. Thanks!...

JamesVuong's picture
JamesVuong McKinley Employee

Hey Brock,

Your payment was successfully processed. You should also receive an email receipt from the transaction. Let me know if you did!

Best,
James


brocklaster's picture

Dumpster Area Overflowing

Feedback Question for Azure Winter Park

I guess something is wrong with the dumpster as it is overflowing with trash. It looks and smells terrible.

jstefko's picture
jstefko McKinley Employee

Brock, thank you so much for the heads up. The area has now been cleaned up and the compactor will be emptied soon. Sorry for the inconvenience

Respectfully,

Jeanette


brocklaster's picture

What is the OFFICIAL way to file a maintenance ticket?

Feedback Question for Azure Winter Park

I have asked several times for very important, albeit basic, maintenance actions and repairs for my apartment. My requests have been informal as I like to take care of issues at the lowest possible echelon. However, as is found all too frequently in my experience, this course of action leads to my demands being very easily forgotten. I would like to know what the OFFICIAL process is for submitting, documenting, and tracking maintenance trouble calls. I would like to know McKinley's policy in regards to acceptable response times. If there is no official policy, process, and procedure then...

brocklaster's picture
brocklaster

I'm sorry I must sound like such a complainer....

You guys are probably wishing you told me to get lost when I asked for a transfer lol.

I'll give you a call tomorrow to finalize a time for maintenance to repair the holes in my wall and door.

Thanks!
Brock


brocklaster's picture

My Water Bill Did Not Appear on My "Pay Online" Account

Feedback Problem for Azure Winter Park

The "RUBS" utility bill did not appear on my "Pay Online" account. Please add that charge to my Pay Online so I can get that taken care of before there is a service interruption. Thanks! Brock Laster 3303...

brocklaster's picture
brocklaster

Jeniper,

Thanks for getting back to me about this! I was starting to get worried that my water would be disconnected!

Many thanks,
Brock


brocklaster's picture

Dryer not getting clothes dry Apt 3303

Feedback Problem for Azure Winter Park

The dryer at apartment 3303 does not heat up enough to dry clothes. I've tried running it with only one outfit (one pair of pants and one shirt) and it still will not dry the clothes in one cycle, so load size is not the issue. Please repair or replace the dryer as soon as possible. Thanks!...

khensley's picture
khensley McKinley Employee

Hi Brock,

Thank you for letting us know about your dryer. We will make sure it is fixed asap.

Thanks
Kathy


brocklaster's picture

Crack in Door Jamb Apt 3303

Feedback Problem for Azure Winter Park

I need someone to please come repair a crack/hole in my door jamb. It is on the right side about halfway up the door. The hole goes completely through the jamb such that you can see inside the apartment while standing outside. Thanks!

khensley's picture
khensley McKinley Employee

Hi Brock,

We will address this problem when we come to fix your dryer.

Have a great one,
Kathy

brocklaster's picture
brocklaster

There is still a hole in my door. I have not been contacted by the office regarding this issue. I don't know how to type this with the inflection of more urgency without acting childish and adding forty exclamation marks. There is a hole in my door. There has been a hole in my door for weeks. I have notified the staff of a hole in my door. There are flies, spiders, and ants entering my apartment through a hole in the door.

Please, send someone who has 10 minutes and a can of Spackle to repair the hole in my door.

Also, please have that same person repair the hole in my wall where the cable outlet goes. The office was notified of this issue on the first day I moved into this apartment. They were informed by the cable installer that this apartment was not properly outfitted for the cable connection and that a proper outlet would have to be installed by the Azure maintenance staff. I have not been contacted about this issue.

So.

1) There is a hole in my door.

2) There is a hole in my wall.

Please the fix the holes in my apartment so the bugs no longer have a way to get in.

Thank You!

PS Thank you for replacing the dryer! The new unit you installed works perfectly!

brocklaster's picture
brocklaster

Thanks Jeniper!

The hole in the door is not gigantic or gaping...it is only about 2 inches in length...but it goes completely through the door jamb and is big enough for insects to pass.

Thanks for replying. I will call you tomorrow to work out a convenient time for Daniel to attend to these issues.

Many thanks!
Brock