Azure Winter Park

Azure Winter Park Apartments
3650 Summer Wind Drive
Winter Park, Florida, 32792


  • Phone: 407-671-2400
  • Email:
    azure@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 7:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
brocklaster's picture

My Water Bill Did Not Appear on My "Pay Online" Account

Feedback Problem for Azure Winter Park

The "RUBS" utility bill did not appear on my "Pay Online" account. Please add that charge to my Pay Online so I can get that taken care of before there is a service interruption. Thanks! Brock Laster 3303...

brocklaster's picture
brocklaster

Jeniper,

Thanks for getting back to me about this! I was starting to get worried that my water would be disconnected!

Many thanks,
Brock


brocklaster's picture

Dryer not getting clothes dry Apt 3303

Feedback Problem for Azure Winter Park

The dryer at apartment 3303 does not heat up enough to dry clothes. I've tried running it with only one outfit (one pair of pants and one shirt) and it still will not dry the clothes in one cycle, so load size is not the issue. Please repair or replace the dryer as soon as possible. Thanks!...

khensley's picture
khensley McKinley Employee

Hi Brock,

Thank you for letting us know about your dryer. We will make sure it is fixed asap.

Thanks
Kathy


brocklaster's picture

Crack in Door Jamb Apt 3303

Feedback Problem for Azure Winter Park

I need someone to please come repair a crack/hole in my door jamb. It is on the right side about halfway up the door. The hole goes completely through the jamb such that you can see inside the apartment while standing outside. Thanks!

khensley's picture
khensley McKinley Employee

Hi Brock,

We will address this problem when we come to fix your dryer.

Have a great one,
Kathy

brocklaster's picture
brocklaster

There is still a hole in my door. I have not been contacted by the office regarding this issue. I don't know how to type this with the inflection of more urgency without acting childish and adding forty exclamation marks. There is a hole in my door. There has been a hole in my door for weeks. I have notified the staff of a hole in my door. There are flies, spiders, and ants entering my apartment through a hole in the door.

Please, send someone who has 10 minutes and a can of Spackle to repair the hole in my door.

Also, please have that same person repair the hole in my wall where the cable outlet goes. The office was notified of this issue on the first day I moved into this apartment. They were informed by the cable installer that this apartment was not properly outfitted for the cable connection and that a proper outlet would have to be installed by the Azure maintenance staff. I have not been contacted about this issue.

So.

1) There is a hole in my door.

2) There is a hole in my wall.

Please the fix the holes in my apartment so the bugs no longer have a way to get in.

Thank You!

PS Thank you for replacing the dryer! The new unit you installed works perfectly!

brocklaster's picture
brocklaster

Thanks Jeniper!

The hole in the door is not gigantic or gaping...it is only about 2 inches in length...but it goes completely through the door jamb and is big enough for insects to pass.

Thanks for replying. I will call you tomorrow to work out a convenient time for Daniel to attend to these issues.

Many thanks!
Brock


TGE's picture

Water Leak Again

Feedback Problem for Azure Winter Park

Greetings and Good Morning, Please fix the leak upstairs. Maintenance said the leak may not be visible but under the toilet or shower. If it is being worked on just let me know. Pictures are available. Internet for Azure A area came back late last night. Thank U.

khensley's picture
khensley McKinley Employee

Hi TGE,

I wanted to follow up on your request. Can please call the office or you can email me directly with your apartment number so that we can get this resolved immediately?

Thanks
Kathy
khensley@mckinley.com


brocklaster's picture

Please add a resident event section to the site

Feedback Idea for Azure Winter Park

I think it would be great if there was a forum dedicated to resident events. For instance, I love to play tennis but I have no one to play with...I would like to post on the site letting everyone know that if they want to play some tennis they can email me. It would also be used for moving sales, lost and found, block parties, etc. Just my 2 cents!

JamesVuong's picture
JamesVuong McKinley Employee

Brock,

That's an excellent idea! We have something like this in mind and will be developing it in the future. Stay tuned!

Best,
James Vuong

khensley's picture
khensley McKinley Employee

Thanks Brock! You always give us great feedback!

Kathy


brocklaster's picture

Reserved Parking for Tenants

Feedback Idea for Azure Winter Park

I've been working the night shift for the past few months. I generally get home around 1-2am to find that there are often no parking spaces available near my apartment. I propose that each Apartment receive one numbered/assigned space with the adjacent space being marked "Guest". All leftover spaces could either be left blank for general use or marked Guest just to have some consistency in parking lot management...

khensley's picture
khensley McKinley Employee

Hi Brock,

I have to say, I love all of your feedback. You have some awesome ideas.

Assigned parking is a little more complicated to solve. We will take this into consideration and also brainstorm to see if there are other solutions to your problem.

As always, keep the feedback coming.

Kathy

tlholladay's picture
tlholladay

How about dedicated motorcycle parking?


nedsawnelle's picture

Wi-Fi gets a failing grade

Feedback Problem for Azure Winter Park

I am a fairly new tenant in the Azure Winter Park community. I love a lot of things about this place, but the free wi-fi gets a failing grade!!! This so-called amenity was a major factor in my apartment selection and I have been very dissatisfied with its performance. I am connected to "Azure N" network, which has the highest signal strength on the list at 64%. The speed always shows as 1.0 Mbps, which I've been told by a computer repairman that is equal to the speed of dial-up service. All of my friends are telling me I should just pay for Brighthouse internet, but I feel like...

vpatel's picture
vpatel McKinley Employee

Hello Ellen,

My name if Viren Patel and I'm a IT technician for McKinley. We are sorry to hear that you're having connection (speed) issues with our WiFi amenity. And I apologize for the inconvenience. Today morning, I had driven by your apartment and checked the connections to "Azure N" and it worked fine from outside your apartment on my laptop. That leads to me to think there maybe converage issue inside of your apartment causing your PC to only get 1.0 Mbps issue or either software or hardware related issue on your wireless card. We have a 3rd party company "Airimba" manage our WiFi and provide 24/7 support for all our residents. Their contact number is 877-221-7188. Have you called them regarding to the issue you're having? If not, please give them a shot, they should be able to resolve for you. If so, and it hasn't been resolved for you, please let us know and I'll personally follow up with them on behalf of you. Please keep us posted as we'd love to get this issue resolved for your ASAP.

Thanks,

Viren


brocklaster's picture

Awesome Site!

Feedback Praise for Azure Winter Park

All I can say is, "WOW!" Community website/message board is put together extremely well! It is easy to navigate and has immensely useful functions such as online rent and utility payments as well as Feedback and Problem forums. Not only that, but the staff ACTUALLY RESPONDS TO YOU. To be honest, that is something I truly was not expecting. Sure...I'll post a problem but will anyone even look at it much less contact me directly to work out a solution? Bravo McKinley Team! I am impressed! Brock Laster, 3303...

khensley's picture
khensley McKinley Employee

Hi Brock,

Thanks again for your feedback. Outstanding customer service is our #1 priority.

I received your email and responded with your id. Please let me know if you have any other problems.

Kathy

AlbertLBerriz's picture
AlbertLBerriz McKinley Employee

Brock,

Thanks so much for this feedback! I'm glad to hear that you enjoy using this website and interacting with our team members!

Please let us know if you have any suggestions or ideas about how we can make my.mckinley.com even better!

Albert

khensley's picture
khensley McKinley Employee

Brock,

So happy to hear you are loving your new home. I am very impressed by the 12 loads of laundry :)

Let us know if there is anything else we can do for you.

Enjoy the washer and dryer.

Kathy


brocklaster's picture

What is going on with the Name ID?

Feedback Problem for Azure Winter Park

I am most certainly the only resident at Azure with my exact name. However, I am trying to pay my rent online and the site tells me that I must have a Unique Name ID because more than one person at Azure has my name. Now I'm going to be late on the rent because I thought this was going to be an easy and straightforward process of getting an account and paying the rent...so I didn't bother going over to the office to pay earlier today. Anyhow, it looks like you guys are going to get to juice me for $100 on monday because of this problem. Please look into it...

khensley's picture
khensley McKinley Employee

Good Morning brocklaster,

I am sorry that you are having a problem paying online. The office does need to provide you with your Unique Name ID.

I have two solutions for you. You can email me at khensley@mckinley.com and I will email your id to you today or you can contact the office tomorrow and they can get your id for you. Either way, please do not worry, you will not be charged a late fee because of your problem with our system.

I apologize any for any inconvenience you may have experienced.

Thank you for the feedback.

Kathy Hensley
Regional Property Manager

brocklaster's picture
brocklaster

Thanks for the quick reply! I wasn't expecting an answer until it was too late! I have emailed you from my personal email account regarding the Name ID.

Thanks again!
Brock


firewerk's picture

Pathway in the Rain

Feedback Problem for Azure Winter Park

Hey, First let me say I love this site so far. Being able to pay rent online is a very handy feature. One small thing that's been bugging me for a while now is that the pathway outside building 1900 floods continuously whenever there is heavy rain. It gets to the point that you can't pass without getting soaked. This wouldn't be an issue if it wasn't Florida and we didn't get torrential rain every day. I've been thinking of some solutions and even something as simple as raising the pathway and sloping it slightly to either side would allow the rain to drain off...

firewerk's picture
firewerk

Thanks I appreciate the fast reply!

You're definitely right about Jeniper and Danny, glad to hear the feedback has been passed on.

Thanks,

Josh