Esperanza Apartments Homes

Esperanza Flats Apartments
3107 South Esperanza Avenue
Tampa, Florida, 33629


  • Phone: 813-304-2776
  • Email:
    esperanza@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
rng13's picture

Air conditioning

Feedback Problem for Esperanza Apartments Homes

Our air conditioner broke yesterday afternoon, slept in 90 degree heat last night. Please fix

rng13's picture
rng13

edit: our air conditioning is not functioning


Bridget Cunningham's picture

Laundry & garbage

Feedback Problem for Esperanza Apartments Homes

Second time in a week the laundry room has no power and the garbage/recycling isn’t being handled on a timely basis. Cans are overflowing. Thank you

aja.henry's picture
aja.henry McKinley Employee

Hello Bridget,

The power has been restored to the laundry room we apologize for the inconvenience. We will be sure to address the garbage matter as well. Thank you again for brining this to our attention.

Have a great weekend!

Bridget Cunningham's picture
Bridget Cunningham

Awesome. Thank you!!!

Bridget Cunningham's picture
Bridget Cunningham

No power again in the laundry room. Third time in a week

rng13's picture
rng13

Laundry room was fixed earlier today. Now it is not working. Washer stopped working halfway through cycle.


lackey78's picture

No response on maintenance request...and termite problem

Feedback Problem for Esperanza Apartments Homes

I live in a 4 plex apartment...WE share 1 washer and dryer. At least two of us have made maintenance requests and phone calls to get the dryer fixed. It is also smelling like it is burning and this is a major fire hazard. Nothing has been done to address this. We need to clean our clothes and be safe!! No remedies for taking care of a dry cleaning bill or offering another service has been offered while this appliance is broken. Additionally, I have seen evidence of termites in my apartment for months. I have reported this via service request and spoke to regional manager. Literally nothing...

aja.henry's picture
aja.henry McKinley Employee

A new dryer has been ordered we are just waiting for it to arrive so we can install it. We apologize for the delay.  

lackey78's picture
lackey78

What about the termites? We have termites and I have them in my furniture. I am moving out at the end of the month and I can't take furniture with me that has termites in it?


aja.henry's picture

August Statements and Prorated Rent

Announcement for Multiple Communities

Dear Residents,

Many of you have received your August billing statements. For the residents that have lease expirations in August and will be moving out, these statements will not reflect the pro-rated rent amount that will be due on August 1st.

Additionally, our system is not able to prorate rent until after the move-out has been processed. If you have auto-pay setup for the month of August, it is highly recommended that you cancel your auto payment as it will not prorate your rent and the full rent balance due reflected on the account will be drafted. If a full month rent...


lackey78's picture
lackey78

I would like a call about this. I am confused about the bill on file.


Samanthaphillipsco's picture

A/C Down

Feedback Problem for Esperanza Apartments Homes

Good afternoon. My A/C has been down since yesterday, June 30th. I put in a maintenance request first thing this morning and left a voicemail with the office at 1 pm but have not heard back yet. Can I get an ETA on when I can expect to have the A/C looked at? It's currently 86 degrees in my apartment...

aja.henry's picture
aja.henry McKinley Employee

Hello Samantha,

I will have a member from management reach out to you regarding this matter shortly.

Best,

Aja


LM's picture

TERMITES AT ESPERANZA

Feedback Problem for Esperanza Apartments Homes

Hi, I have called, emailed and put in (3) maintenance requests about termites. Can someone please contact me immediately. Our neighbors have also not heard from anyone.

aja.henry's picture
aja.henry McKinley Employee

Hello Lalka,

I will look into this matter for you as soon as possible and provide you with an update later today. Thank you for your patience.

Best,

Aja

lackey78's picture
lackey78

I first reported the termites in my apartment in early May and have several emailed conversations with McKinley as well as phone call since. The termites are bad and in my furniture. What is McKinley's response and stance on addressing this?

LM's picture
LM

Hi, can we get an update? We have had (2) Termite experts come out saying we need this place to be tented and they are waiting for McKinley approval. We have been discussing this problem for months now. Please communicate with all tenants an update.


Taymbro22's picture

Zero sense of urgency

Feedback Problem for Esperanza Apartments Homes

Horrible communication and major lack of urgency when it comes to maintenance requests. First, my ceiling needed repair from all the rain... 5 days of workers cutting holes in the ceiling and cleaning up the plaster mess falling from to the floor. Conveniently right after, my AC no longer runs. NO COMMUNICATION from management on timeline or process of action to repair. Maintenance employees were being sent to the completely wrong property for DAYS. They claim it was me who did not follow through with meeting them at my unit... well that’s because they weren’t there !!! I have had to make...

aja.henry's picture
aja.henry McKinley Employee

Hello Taylor,

I am sorry to hear of you recent experience and would like to speak with you myself regarding any outstanding issues and concerns you may have. Resident satisfaction is very important to us. I will give you a call tomorrow during our business hours to speak with you in more detail so we can come to a resolve. 

Best Regards,

Aja Henry

Resident Relations Manager

Taymbro22's picture
Taymbro22

Hi Aja, I never received a call from you. Thank you

aja.henry's picture
aja.henry McKinley Employee

Hello Taylor,

I aplogize I was sent to work in a different portfolio yesterday. However, I am back in Hyde Park and will give you a call shortly. 

Best,

Aja

aja.henry's picture
aja.henry McKinley Employee

Hello Taylor,

I just tried to call you and I was not able to leave a message. I will be leaving the office soon and will not return until 6/26/19. If we are not able to connect please ask to speak with Randy the property manager so she can further assist you.

Best,

Aja


Bridget.mixon@gmail.com's picture

Rent Payment

Feedback Question for Esperanza Apartments Homes

I'm confused as to why there are two payments listed for June when I vacate mid. I paid the prorated, but I'm confused as to the large 2nd balance. Please contact immediately. Thank you...

aja.henry's picture
aja.henry McKinley Employee

Hello Bridgette,

Our system is not able to prorate the rent until after you have been moved out of the system. I checked your account and you have paid the appropriate amount due for the month of June. If you need anything else please contact me at aja.henry@mckinley.com.

Best,

Aja


tiana.winter's picture

New Community Manager

Announcement for Multiple Communities

Hello Everyone!

I'd like to take a moment to introduce myself as I have just jumped on board as your new community manager! My name is Tiana Winter; I just moved here last week from Boston and am loving the weather. I've been a property manager in New England for several years with a very similar portfolio so I am excited for a smooth transition.

I look forward to getting to meet you, feel free to drop by the office any time to say hi!

Tiana Winter


tlizbailey's picture
tlizbailey

Tiana,

Can you please provide your contact information (# and e-mail)? I would like to reach out regarding my move out date and pro-rated monthly rent.

Thank you,

Tracey Bailey


aja.henry's picture

Calls Forwarded

Announcement for Multiple Communities

Dear Residents,

At this time the phones for the leasing office are under going repairs. In order to continue to assist you all calls coming into the office are being forwarded to our South Tampa office. If you are not able to speak with a representative when placing a call please leave a detailed message and we will return your call within 24 hours.

Thank you for your patience and understanding during this time.

Best Regards,

Aja Henry

Assistant Community Manager

McKinley Hyde Park South Tampa


jamiekanter's picture
jamiekanter

Hello, I have called and emailed regarding a notice for lease renewal several times over the last week+. Will someone please call me? Thank you!