Esperanza Apartments Homes

Esperanza Flats Apartments
3107 South Esperanza Avenue
Tampa, Florida, 33629


  • Phone: 813-304-2776
  • Email:
    esperanza@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
LM's picture

TERMITES AT ESPERANZA

Feedback Problem for Esperanza Apartments Homes

Hi, I have called, emailed and put in (3) maintenance requests about termites. Can someone please contact me immediately. Our neighbors have also not heard from anyone.

aja.henry's picture
aja.henry McKinley Employee

Hello Lalka,

I will look into this matter for you as soon as possible and provide you with an update later today. Thank you for your patience.

Best,

Aja


Taymbro22's picture

Zero sense of urgency

Feedback Problem for Esperanza Apartments Homes

Horrible communication and major lack of urgency when it comes to maintenance requests. First, my ceiling needed repair from all the rain... 5 days of workers cutting holes in the ceiling and cleaning up the plaster mess falling from to the floor. Conveniently right after, my AC no longer runs. NO COMMUNICATION from management on timeline or process of action to repair. Maintenance employees were being sent to the completely wrong property for DAYS. They claim it was me who did not follow through with meeting them at my unit... well that’s because they weren’t there !!! I have had to make...

aja.henry's picture
aja.henry McKinley Employee

Hello Taylor,

I am sorry to hear of you recent experience and would like to speak with you myself regarding any outstanding issues and concerns you may have. Resident satisfaction is very important to us. I will give you a call tomorrow during our business hours to speak with you in more detail so we can come to a resolve. 

Best Regards,

Aja Henry

Resident Relations Manager

Taymbro22's picture
Taymbro22

Hi Aja, I never received a call from you. Thank you

aja.henry's picture
aja.henry McKinley Employee

Hello Taylor,

I aplogize I was sent to work in a different portfolio yesterday. However, I am back in Hyde Park and will give you a call shortly. 

Best,

Aja

aja.henry's picture
aja.henry McKinley Employee

Hello Taylor,

I just tried to call you and I was not able to leave a message. I will be leaving the office soon and will not return until 6/26/19. If we are not able to connect please ask to speak with Randy the property manager so she can further assist you.

Best,

Aja


Bridget.mixon@gmail.com's picture

Rent Payment

Feedback Question for Esperanza Apartments Homes

I'm confused as to why there are two payments listed for June when I vacate mid. I paid the prorated, but I'm confused as to the large 2nd balance. Please contact immediately. Thank you...

aja.henry's picture
aja.henry McKinley Employee

Hello Bridgette,

Our system is not able to prorate the rent until after you have been moved out of the system. I checked your account and you have paid the appropriate amount due for the month of June. If you need anything else please contact me at aja.henry@mckinley.com.

Best,

Aja


tiana.winter's picture

New Community Manager

Announcement for Multiple Communities

Hello Everyone!

I'd like to take a moment to introduce myself as I have just jumped on board as your new community manager! My name is Tiana Winter; I just moved here last week from Boston and am loving the weather. I've been a property manager in New England for several years with a very similar portfolio so I am excited for a smooth transition.

I look forward to getting to meet you, feel free to drop by the office any time to say hi!

Tiana Winter


tlizbailey's picture
tlizbailey

Tiana,

Can you please provide your contact information (# and e-mail)? I would like to reach out regarding my move out date and pro-rated monthly rent.

Thank you,

Tracey Bailey


aja.henry's picture

Calls Forwarded

Announcement for Multiple Communities

Dear Residents,

At this time the phones for the leasing office are under going repairs. In order to continue to assist you all calls coming into the office are being forwarded to our South Tampa office. If you are not able to speak with a representative when placing a call please leave a detailed message and we will return your call within 24 hours.

Thank you for your patience and understanding during this time.

Best Regards,

Aja Henry

Assistant Community Manager

McKinley Hyde Park South Tampa


jamiekanter's picture
jamiekanter

Hello, I have called and emailed regarding a notice for lease renewal several times over the last week+. Will someone please call me? Thank you!


lackey78's picture

trim trees

Feedback Problem for Esperanza Apartments Homes

The palm trees outside of the apartment are craping the windows making it very hard to sleep at night. if these could be trimmed that would be great.

camila.rodriguez's picture
camila.rodriguez McKinley Employee

Hi Kimberly!

Thank you so much for bringing this to our attention we will certainly look into getting that taken care of for you. 

If there's ever anything we can do to make your stay with us even better please don't hesitate to contact me via phone at 813.514.6800 or via e-mail camila.rodriguez@mckinley.com 

Have a wonderful day!

- Cami


Bridget.mixon@gmail.com's picture

Lease Renewal

Feedback Question for Esperanza Apartments Homes

Good morning, I couldn't find an electronic copy of the lease on here, but I did receive that new lease yesterday evening. When is that due to be signed or declined? Also, from what I remember, where should I send a 60-day written notice to vacate? I can be contacted by my work phone only during business hours. Thank you for your assistance...

aja.henry's picture
aja.henry McKinley Employee

Hello Bridget,

You are able to renew your lease at anytime once recived from managment. If a resident decides to vacate they are required to provide a 60 day notice to vacate in writting to the leasing office. Our main office is located at Palma Ceia Apartments at 2402 Teresa Cir, Tampa, FL 33629. I look forward to speaking with you soon.

Best Regards,

Aja Henry

Assistant Community Manager

Bridget.mixon@gmail.com's picture
Bridget.mixon@g...

Good afternoon, could I send this via fax or email?

camila.rodriguez's picture
camila.rodriguez McKinley Employee

Hi Bridget!

I'm so glad we were able to connect on the phone today. 

If you have any other questions, please feel free to contact me via phone at 813.514.6800 or via e-mail at camila.rodriguez@mckinley.com

Have a great day!

- Cami


whitney.glidewell's picture

Rent Reminder!

Announcement for Multiple Communities

Good Morning McKinley Hyde Park Residents,

We hope you all are doing well. I would like to take a moment to remind everyone of our rent payment policy stated in your lease agreement. Rent is due on the 1st of every month. You have until midnight on the second to submit your payment. Any payments received after midnight are considered late. A $100 late charge will be charged to your account on the 3 rd day of the month, and a $50 on the 10 th day of the month. Personal checks will not be accepted after the 2 nd . Please pay by cashiers check or money order. You must communicate with...


bisaacs11's picture
bisaacs11

Please contact me about this. I had a credit on my account which covered Feb rent and partial of March and was still assessed a late charge for 100.

jessicaelake's picture
jessicaelake

This is an EXTREME and stressful rule. I can understand a fee if you are extremely late, but there should be some kind of grace period of a couple days. I paid by the 3rd this month because of the way I'm paid, only on Fridays, and this fee is high in correlation with what we already pay for rent every month. I'm a single mom, life is stressful enough, without having a hundred dollar fine on top of everything else we already are responsible for.


Jon.Parente's picture

Gasparilla Local Street Parking!

Announcement for Multiple Communities

Dear Mckinley Hyde Park Residents,

I wanted to take this opportunity to inform everyone that the city of Tampa has published a map of the BayShore area showing all acceptable street parking during the Gasparilla festivities. I have included the link below and ask that you please make sure all your guests view the map to prevent any parking issues over the weekend. If you have any additional questions or concerns please contact the office at 813-514-6800.

Tampa Parking:

...



whitney.glidewell's picture

Resident Parking Permits

Announcement for Multiple Communities

Dear Valued Resident(s),

We wanted to remind you that during the upcoming Gasparilla weekend, our tow company will be towing any vehicles that do not have a parking permit displayed. If you have not already done so, please stop by the Palma Ceia leasing office to obtain one by Friday, January 25 th .

As a reminder, only one permit is allowed per resident, so if we have record of a previous pass, we will not be able to issue an additional one.

We welcome any questions you may have and hope you all have a wonderful and safe weekend!

Best regards,...


Zach0308's picture
Zach0308

So if I understand correctly, in Palma Ceia, none of the 10 guest spots can be used this weekend? And also, a reminder? Where was the first announcement about this rule?

jake020's picture
jake020

I was just getting ready to ask the same question. The last parking reminder that I received was on 10/31/18 and clearly stated that towing would only be enforced after the hours of 7AM - 7PM Monday - Sunday.

asnole's picture
asnole

So towing only applies during Gasparilla weekend? Unclear what the standard rules are.

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Afternoon,

Thank you for the questions!  I apologize for the miscommunication.  Visitor parking will remain visitor parking and a parking permit is not required.  Standard towing policies still apply outside the hours of 7AM-7PM.  With it being Gasparilla weekend, we wanted to remind everyone of the importance of making sure your parking permit is displayed as parking in the area will be very limited.  

Please let me know if you have any other questions.

Sincerely,

Mckinley Hyde Park Management

Zach0308's picture
Zach0308

Ok awesome, thank you for the clarification!

Zach0308's picture
Zach0308

Hey just wanted to point out that you guys just put notices on everyone's door about the parking in Palma Ceia this weekend, using the exact same wording as above. Saying all vehicles without permits would towed. Definitely makes it sound like that includes guest parking as well. Just want to be really clear on it. Thanks!

evaealvarenga@gmail.com's picture
evaealvarenga@g...

I just got home from work and there was no parking available in Eusonian. There are a few cars with no decals. After a long night of work, I would like to be able to park where I live.

Thank you.