I have be assessed a utility charge of $8.50 added to my November 2013 rent, but have never received notification of the reason or cause for this additional fee. Can I please have an idea as to why this fee has been allocated to my rent without notification or if this additional utility charge will be a new and permanent addition to my monthly rent? I thank you in advance, Rick
Thank you for letting us know of your question and for speaking with me this week regarding this subject. As we discussed, this charge is a billig fee that is new to you due to your recent renewal. Each month the billing fee is $3.50 and the first bill is $5 initial fee, which would be the $8.50 you noted. The fee is used to offset the costs for administering and managing the utility expenses, not for the utilities themselves. I'm glad to alleviate your concerns that it might be for additional usage charges. It will be a flat fee each month going forward.
As always, I appreciate your communication to let us know how we can better your home and your community. I look forward to improving your living experience.
Cordially,
Marlene Kittendorf
Community Manager
Westwood Suites
November 1, 2013 - 5:46pm - Posted by mkittendorf McKinley Employee
You will begin to see preliminary concrete repairs and curb detail beginning early next week, followed by heavier street/parking repair later in the week. The crews will be redirecting traffic as needed, so please be very attentive when passing the work areas. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
October 31, 2013 - 11:00am - Posted by kellygavin McKinley Employee
Here are some Halloween Safety Tips.... S - Swords, knives, and similar costume accessories should be short, soft, and flexible. A - Avoid trick-or-treating alone. Walk in groups or with a trusted adult. F - Fasten reflective tape to costumes and bags to help drivers see you. E - Examine all treats for choking hazards and tampering before eating them. Limit the amount of treats you eat. H - Hold a flashlight while trick-or-treating to help you see and others see you. Always WALK and don't run from house to house. A - Always test make-up in a small area first. Remove it before bedtime to...
October 11, 2013 - 1:16pm - Posted by kellygavin McKinley Employee
The Winter Park Autumn Art Festival is the only juried art show to feature Florida artists exclusively. Held annually on the second weekend in October, this community-oriented sidewalk show presents quality visual art, live entertainment, children's activities and more. The festival is held in beautiful Central Park located along historic Park Avenue in downtown Winter Park. When & Where 40th Annual Winter Park Autumn Art FestivalSaturday, October 12, and Sunday, October 13, 2013Central Park in Downtown Winter Park251 S. Park Avenue, Winter Park, FL 32789The festival is open...
While I did pay my rent online this month I do not like having to do this. This payment method takes away all of the personal contact that is desireable. Not to mention that there is a charge to pay online. I find paying online to be a burden rather than a convenience. As long as you make it necessary to pay online I will do so because I apparently must do so. However I will do it under protest.
Thank you for letting us know of your experience with My.McKinley.com; we welcome your feedback. We take your concerns, as we do every resident’s, into careful consideration when making any decisions that will impact the way you use and enjoy your home.
As you noted, and you and I have discussed, there is a fee to use a credit or debit card to make your rental payments, and these transactions must take place on line or by phone through NWP. This convenience fee is $8.95, and only serves to offset the added expense of credit cards vs. other forms of payment. We try to offer an abundance of options for our residents, so that each may find the format that is most convenient.
For instance, we have online ACH or auto-draft options that have no fee; paying by check, cashier’s check or money order is also free of additional charge; these can be delivered to the office in person, or in the drop box after hours – again, whichever is most convenient to the resident.
I appreciate that you miss the personal interaction when you complete this task on the computer. We love seeing you in the office and look forward to continuing to have you stop by frequently, whether it is to drop off a check, pick up mail, or just for a cup of coffee and to say hello.
Thank you again for letting us know your thoughts on the payment process. I hope we can find a method that meets your needs.
If you have any questions or concerns please feel free to reach out to me.
Cordially,
Marlene Kittendorf
Community Manager
Westwood Suites
September 20, 2013 - 6:17pm - Posted by kellygavin McKinley Employee
Then head to the Winter Garden Farmers Market!!!!!!! The Winter Garden Farmers Market is your hometown market open every Saturday from 9am to 2pm in beautiful Historic Winter Garden. The Market has quickly grown into a community staple and offers a large selection of vendors from locally grown produce and baked goods, to homemade soaps and fresh flowers, and even live entertainment each week! Bring the whole family (even your four-legged friends) and experience what makes the Winter Garden Farmers Market so special. Enjoy LIVE MUSIC every Saturday from 10:30am to 2:00pmSpecial event...
September 20, 2013 - 10:19am - Posted by mkittendorf McKinley Employee
Good Morning Westwood Residents, I am excited to share that our team has installed new electronic gate locks this week at both of our pools. These locks are set on a timer allowing access from 7:00am - 8:00pm. I hope this consistency will allow you all to enjoy the pool on your days off and cease any confusion regarding pool hours of operation. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
If you have any questions or concerns please feel free to reach out to us.Cordially, Marlene Kittendorf Community Manager 407-238-9500...
August 30, 2013 - 12:50pm - Posted by kellygavin McKinley Employee
Labor Day is celebrated by most Americans as the symbolic end of the summer. Labor Day is usually celebrated with picnics, barbecues, fireworks displays, parties, parades and other events. Labor Day in Orlando FL is not just the end of summer but a chance to have a holiday from work or school and kick off the NFL & college football seasons. Follow the Link below for some Labor Day Fun. http://www.visitorlando.com/blog/index.cfm/2013/8/20/Labor-Day-Events-in-Orlando/ Have a Safe and...
August 29, 2013 - 5:53pm - Posted by kellygavin McKinley Employee
Good Evening Westwood Residents!We hope you are having a great week! We wanted to inform you that our office will be closed Monday September 2 in observance of Labor Day! We will open for normal business hours Tuesday September 3rd at 9am.Please keep this in mind and plan accordingly should you have a maintenance request. If you have an emergency please call 407-238-9500 and follow prompt #3. Have a safe and happy Holiday Weekend from all of us here at Westwood Suites!
Hi Rick,
Thank you for letting us know of your question and for speaking with me this week regarding this subject. As we discussed, this charge is a billig fee that is new to you due to your recent renewal. Each month the billing fee is $3.50 and the first bill is $5 initial fee, which would be the $8.50 you noted. The fee is used to offset the costs for administering and managing the utility expenses, not for the utilities themselves. I'm glad to alleviate your concerns that it might be for additional usage charges. It will be a flat fee each month going forward.
As always, I appreciate your communication to let us know how we can better your home and your community. I look forward to improving your living experience.
Cordially,
Marlene Kittendorf
Community Manager
Westwood Suites