Westwood Suites

Westwood Suites Apartments
6800 Villa De Costa Drive
Orlando, Florida, 32821


  • Phone: 407-238-9500
  • Email:
    westwoodsuites@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
StayTrue22's picture

Not overly happy.

Feedback Problem for Westwood Suites

I would like to send a complaint about a very incompetent sales rep at Westwood suites, ones who rubbed my the wrong way since the day he started. First off let me start off by saying how incredibly rude he is, not sure of its to everyone or it's just me. I had two packages sent to me a couple weeks ago, both said they been delivered. I went to go pick both up, but one could only be found. So I was told to go look at the other office, which they didn't have either. I told the sender of the package that the package was missing. The package contained many things that I needed for...

lisacdicarlo's picture
lisacdicarlo McKinley Employee

Good Morning Kayleen,

Thank you very much for taking the time to speak with me this morning. Your feedback regarding the service you've received is very important to us and I appreciate you reaching out to me. Again, I regret that you've experienced poor service from one of our team members. I hope you will accept my sincere apology and can assure you that this type of situation will not happen again.

We value our residents and understand the importance of offering exceptional service. If there are any other issues that need to be addressed, now or in the future, please do not hesitate to contact me personally by phone, e-mail or in person.

Again, thank you very much for taking the time to speak with me. Thank you for calling Westwood Suites your home!

Sincerely,

Lisa DiCarlo
Community Manager

Oguzman_15's picture
Oguzman_15

I'm sorry but I will have to disagree with these comments about Randy Moreno. I have been here for a year and I have never had a
problem with any of the staff members who work in the office or with any of the maintenance staff. I have been to the office many times and have never seen Randy be rude to anyone. Whenever, I go to see if I have a package everyone is always very helpful. Maybe he was taking care of someone else at the time and if so you need to learn how to be patient. When ever I have had a concern about something it is always taken care of very promptly. I will have to say that the staff here is very courteous and helpful.
Believe me you won't find that every where you go.


DanielleFlores's picture

Chili Cook Off

Event for Westwood Suites

...


DanielleFlores's picture
DanielleFlores McKinley Employee
Don't forget to sign up at the leasing office, my.mckinley.com or email me at danielle.flores@mickinley.com.

DanielleFlores's picture

Happy to be here!

Event for Westwood Suites

Good afternoon residents of Westwood Suites,

I would like to introduce myself to everyone in the community. My name is Danielle Flores the new Customer Care Associate for both Monterey Lakes and Westwood Suites. I look forward to meeting each and everyone of you and assisting you with your residential needs. Please feel free to come in and say hello. You can also reach me via email at danielle.flores@mckinley.com or call me at 407-238-9500. Have a wonderful day.

Thank you,

Danielle Flores

Customer...



Rmoreno20's picture

Fitness Center Key Fobs

Announcement for Westwood Suites

Dear Residents,

We have installed a new controlled access system in the Fitness Center. The new system will no longer be accessible using the previous keys. New key fobs are available for pick-up at the Leasing Office. You must be a lease holder in order to receive a key fob.

Please feel free to contact us at 407-238-9500 if you have any questions about this information.

Thank you,

Westwood Suites Management



Rmoreno20's picture

Keeping the Breezeways and Stairwells Clear

Announcement for Westwood Suites

Dear Valued Residents,

In an effort to maintain a clean and hazard-free community, we ask that all residents and your guest keep our breezeways and stairwells free and clear of any and all materials that will block, hinder or slow the progress of an emergency. Bicycles and toys (such as tricycles, skateboards, roller-blades, scooters, etc.) must be stored in your apartment properly and may not be left unattended on community grounds.

All residents are expected to comply with this request as set forth on page 5 in your resident handbook. If you do not have...



Rmoreno20's picture

Trick or Treat Week

Event for Westwood Suites

Dear Valued Residents,

Stop by our Leasing office between Monday October 26 - 31st for some Halloween candy and snacks. We look forward to seeing all of our Ghouls, Vampires, Princesses, Zombies and Superheroes of Westwood Suites. Enjoy Halloween and Stay Safe! See below for trick or treat safety tips.

Kindest Regards,

Westwood Suites Staff

...



Rmoreno20's picture

Pool & Spa #1 Renovation

Announcement for Westwood Suites

Dear valued Westwood Residents,

The resurfacing project for Pool and spa #2 has been completed and is now open for your use. We will begin resurfacing Pool and Spa #1 located between buildings 6813, 6801 and 6825. The project is scheduled to start Today Wednesday October 21, 2015 and will conclude on Wednesday October 28, 2015. The pool area will be closed during this time. As we move forward with enhancing pool #1, all residents are more than welcome to use Pool and Spa #2 at your leisure.

We will be working diligently so that this project gets...



Rmoreno20's picture

Pool & Spa Renovation

Announcement for Westwood Suites

Dear valued Westwood Residents,

We are excited to announce the renovation of our 2nd community pool and spa located between buildings 6927, 6939, 6915 and 6951. The project is scheduled to start on Monday October 12, 2015 and will conclude on Tuesday October 20, 2015. The pool area will be closed during this time. As we move forward with enhancing pool #2, all residents are more than welcome to use the first pool and spa by the clubhouse at your leisure.

We will be working diligently so that this project gets completed in a timely manner. We sincerely...



casapvladimir's picture

Cockroaches

Feedback Problem for Westwood Suites

are cockroaches in our room

casapvladimir's picture
casapvladimir

812-203

AngelValero's picture
AngelValero McKinley Employee

Hi Vladimir, thank you for taking the time to talk to me. I have scheduled pest control service to treat your apartment. We can continue to have them spray weekly until you feel that the issue have been taken care of.
As always, feel free to reach out to me should you have any questions.
Best Regards
Angel
Community Manager
Westwood Suites
407-238-9500


Rmoreno20's picture

New Member of the Westwood Suites Community

Announcement for Westwood Suites

Hello Residents,

I’d like to take this opportunity to formally introduce myself. My name is Randy Moreno and I am your new Leasing

Consultant. A little bit about me; I was born and raised in Brooklyn, NY and have worked in the Social Services and

Public Housing field in all 5 boroughs of NYC for over 10 years. I relocated from NY to Orlando back in August 2014

and I absolutely love it here. For the past 4 months I’ve had the opportunity to work with so many Mckinley residents at

Monterey Lake and Portofino...