Riva

Riva Apartments
4771-C Walden Circle
Orlando, Florida, 32811


  • Phone: 407-351-4422
  • Email:
    waldengreen@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Wolfauguste's picture

leaking ceiling

Feedback Problem for Riva

I am tired of hearing im sorry!!!!! it's 3am right now and I am up because everything in the room is wet. my phone, my bed, my clothes I am really really mad. im losing a lot of stuff and NO ONE IS FIXING this problem. it's been 4 months. I only been here for 5 months. I NEED SOMEONE TO FIX THIS!!!!!!!!!!!!...


Chris9112's picture

The landscaping crew!

Feedback Problem for Riva

Good Morning, I know that the landscaping crew is contracted by the building but I'm having an issue with the gentleman the always uses the blower. I've already spoken to this gentleman twice and he apparently does not care. Their is days that I work nights and this gentleman every single time they come to cut the grass he stands in front of my door for a good 5 mins blowing with the blower when I open the door he is blowing away the neighbors garbage and doesn't seem to care where it lands. I hope that someone from upper management can speak to these guys because it's...

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Christian -

Thank you so much for taking the time to voice your concerns with us. I personally spoke with our landscape supervisor to ensure this does not happen again. I appreciate your feedback, and please let us know if you need any further assistance. We hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422

jenelyn.lugo@mckinley.com


brussell3's picture

New No-Smoking Rule?

Feedback Question for Riva

Hi, I received a notice at my door that Riva will be a "smoke free" community. That seems really extreme... Was that a real notice?...

jlugo009's picture
jlugo009 McKinley Employee

Good morning Bethany -

Thank you for taking the time to voice your concerns with us. This is indeed a real notice. Please return my call at 407/351-4422 to further explain our plans for the new year. I look forward to hearing from you soon!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422

jenelyn.lugo@mckinley.com


jlugo009's picture

Hot Cocoa & Cookies at Riva!

Announcement for Riva

Good morning Riva Residents -

Please join us on December 7th & 14th for a delectable hot cocoa & cookies party here at Riva! We will be hosting this event on both days from 3pm-5pm. We look forward to seeing all our residents there for some season cheer!

...



Dustirose99's picture

Loud Electric guitar after hours

Feedback Problem for Riva

Someone in building 4751 is playing their electric guitar enough for everyone and their uncle to hear it. I have 3 fans on and still cannot drown out the sound. I believe quiet hours are from 9pm to 9am. I have a young child trying to sleep. Normally whoever plays it, plays during the late morning and the daytime. It just needs to be addressed.

jlugo009's picture
jlugo009 McKinley Employee

Good morning Dusti -

Thank you so much for taking the time to voice your concerns with us. I would like to personally speak with you to gather more information about this incident. Please return my call at 407/351-4422 to get this matter addressed as soon as possible. Thank you for your time!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422

jenelyn.lugo@mckinley.com


joshira.fisher's picture

Emergency Water Outage Buildings 4797 & 4799

Announcement for Riva

Hello Riva Residents,

As we hope you're having a good week thus far, we regret to inform you that due to an unforseen emergency the water in buildings 4799 and 4797 will be turned off temporarily. Our maintanence team are working hard to have this problem resolved quickly, we hope to have the water back on shortly. If you have any concerns please feel free to reach out to us.

Best Regards,

Yoshi Fisher



jms112294's picture

Music from upstairs

Feedback Problem for Riva

At midnight the neighbor turned his music on blaring so loud that I could hear it in my apartment. It was quite all day then at midnight the music starts blaring. Every time he's in the apartment he's blaring his music. Last time I went up and asked him to turn it down...

jlugo009's picture
jlugo009 McKinley Employee

Good morning Janice -

Thank you so much for taking the time to speak with me yesterday pertaining this matter. I will ensure this gets addressed as soon as possible. Thank you again for your patience! I hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422


joshira.fisher's picture

December's Rent

Announcement for Riva

Dear Residents,

With December rent being due this Saturday, 12/1/18, we wanted to remind everyone that we are no longer accepting rent payments through the office drop boxes.

This decision was made for the protection and safety of our valued residents and their financial accounts. Unfortunately, there have been several cases of drop box theft and vandalism in our area which have compromised the accounts for renters at other communities.

We certainly do not want to make it more difficult for you to pay rent, but must be proactive in order to avoid any theft or...



akienish's picture

Thank you Maintenance gentlemen

Feedback Praise for Riva

I placed a work order for a leak of my garbage disposal under the kitchen sink and the two maintenance men fixed it right away. The lights for the bathroom and the kitchen were also not working and they happily fixed that for me too. They were very nice and I am very grateful for their great jobs. Thank you so much for your help!

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Wendy-

Thank you so much for taking the time to rate our community! I am so pleased to know that our services are meeting up to your expectations! We value you as a resident, and appreciate your positive feedback when given. Please let us know if there is anything else we can assist you with in the near future. I hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422

jenelyn.lugo@mckinley.com


paceplace's picture

Continued parking lot issues

Feedback Problem for Riva

We have been having concerns with our parking lot for months which I have gone to the office a few times about. The most recent issue is a large car towing trailer taking up about 10 spots of our parking lot. The owner moves it during the day when the office is open so that they won't get in trouble I assume, but then in the evenings and early morning the trailer is still there. And the continued recurring issue is a white van parking in our parking lot, and I truly believe that the owner does not live in our complex. I have been told that a tow sticker will be placed on the van but it...

epicyazi's picture
epicyazi

I agree that the parking is becoming an issue. There are also a lot of people having their guests park overnight and they don’t even park in the visitor section. It’s ridiculous I can’t even park in front of my own home.

jlugo009's picture
jlugo009 McKinley Employee

Good morning Brooke -

Thank you so much for taking the time to voice your concerns with us. I contacted our towing company to remove any unwanted vehicles. We appreciate your patience and value your feedback! We hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422