Riva

Riva Apartments
4771 Walden Circle
Orlando, Florida, 32811


  • Phone: 407-351-4422
  • Email:
    waldengreen@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
jlugo009's picture

Pool Rules/ Please Read!

Announcement for Multiple Communities

Good afternoon Residents,

We would like to send out a friendly reminder regarding our pool rules and regulations.

Pool hours are from dawn to dusk. There is absolutely no one permitted in this area outside of the these hours.

Guests must be accompanied by a leaseholder. Due to limited area at the pool, guests are restricted to two (2) per apartment.

Absolutely no alcohol, food, or glass containers are allowed in the pool area.

Music devices are permitted with headphones only. There are absolutely NO speakers allowed in this area.

If you do...


zezin.zfa's picture
zezin.zfa

a maintenance of the pool area is getting worse every day !!! I myself complained that the barbecue is already 3 weeks without working, will it be the whole summer? The same poke of water has fullly done the maintenance the pools and areas should be fulfilled ... you to be complete the maintenance the potential and the area should be satisfied.

Minzmartin's picture
Minzmartin

I think you might want to revise this. I believe you mean pool hours are from dawn till dusk. Which is about 5 am to 9 pm not dusk till dawn which would be overnight.

jlugo009's picture
jlugo009 McKinley Employee

Good morning -

We apologize for this inconvenience. We are working on replacing the grill first week of July. We appreciate your patience while we continue our efforts in bettering our amentities. We hope you have a wonderful day!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422


javier.villanueva's picture

Emergency Water Outage

Announcement for Riva

Good afternoon Riva Residents -

We hope you are all enjoying your day! Unfortunately, we are experiencing a temporary water outage for building 4775, 4777,4779, 4781 and 4783. Our team is working diligently alonside our plumber to get this resolved for you as soon as possible! We do appreciate your cooperation throughout this process and we apologize for any inconveniences this may cause. Please contact the leasing office if you have any further concerns at 407-351-4422 .



paceplace's picture

Money Card Machine Not Working

Feedback Problem for Riva

I went to do laundry yesterday (Sunday) and was not able to add money onto my money card. It was saying something about no phone line available. Is this something that has been brought to the laundry company's attention/any idea when it will get fixed? I seem to have more issues with adding money onto my card than anything...

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Brooke -

Thank you so much for taking the time to report this. We've contacted our laundry company to get this matter resolved by this week. We temporarily put an "out of service" sign to avoid this from happening again. Thank you for your patience!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422

jenelyn.lugo@mckinley.com


Devi's picture

Bugs

Feedback Praise for Riva

Thanks to JEN for ALL the help with my bug problem this week! Massey was great to speak with yesterday and eased all my fears and anxiety. Goliath was great today as well. The population of ants has decreased DRASTICALLY! Im so happy home finally feels like home again! Thank you!

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Devi -

Thank you so much for your kind words! I am so happy to hear that our services have met up to your expectations. We value your residency and want to ensure your experience at Riva is absolutely perfect! Please let me know if you need any further assistance in the near future. We hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422

jenelyn.lugo@mckinley.com


jlugo009's picture

Get 50% Off Your Next PIZZA!!

Announcement for Riva

Good evening Riva Residents -

As a courtesy from Riva's favorite pizza spot, Papa John's will be offering 50% off your order on June 17th! Please see the flyer below for more information. We hope you enjoy this pizzalicious discount!

...



Devi's picture

Bugs!

Feedback Problem for Riva

Winged Ant infestation. Worn out ceilings. Maintenance request ignored.

jlugo009's picture
jlugo009 McKinley Employee

Good evening Devi-

I am terribly sorry you feel this way. We are open tomorrow from 10am - 5pm. I would like to address any concerns you have about your home. Please stop by at your earliest convenience to discuss this matter. We appreciate your residency and want to ensure your experience at Riva is absolutely perfect! I look forward to hearing from you soon. 

Warmest regards, 

Jenelyn Lugo 

Community Manager 

407/351-4422

Devi's picture
Devi

I put in a maitenence request thursday AND came over to the office before work on Friday. Still no one has come over to seal the cracks in ceilings. Unfortunately I work everyday and cannot physically babysit this situation. It is literally "raining" bugs from my ceilings. I have bags of dead bugs in my apt and my living/dining room carpet is FULL of them walking around. Much like the bat situation, I am living out of one room... AGAIN. No one has called or emailed me with a solution. At this point Im paying $1000 a month for a bedroom....AGAIN :(


jlugo009's picture

New Office Hours

Announcement for Riva

Good evening Riva Residents -

I hope you are all having a wonderful day!

We have some exciting news to share! Riva will now be open on Saturdays from 10 A.M. - 5 P.M.! We will remain open Monday - Friday from 10 A.M. - 6 P.M. This new schedule will become effective as of June 1st. Please use this time to pick up any packages, sign pending paperwork, or if you need assistance in setting up your online account to pay rent! We want to ensure that our office staff is accessible to you as much as possible. Please let us know if you have any questions pertaining our new office...



javier.villanueva's picture

June's Rent Reminder

Announcement for Riva

Dear Residents,

We wanted to remind everyone that June's rent is due on June 1st. It is imperative that you make the proper arrangements now to ensure that your June payment is made on time through any of our available payment methods.

If you wish to pay by check or money order, these must be brought in to the office during normal business hours. You may also choose to pay with a check or credit card, through our resident portal online or by calling 1-866-869-4014 and providing your unique residentID.

You can now pay your rent at any CheckFreePay location!...



jlugo009's picture

Holiday Office Hours

Announcement for Riva

Image result for memorial day

Good afternoon Riva Residents,

I hope you are well! I wanted to make you all aware of our upcoming office schedule for the Memorial Holiday. Our office will be closed Monday 5/27 and will re-open for normal business hours Tuesday 5/28 from 10am-6pm. Please make sure to pick up any packages prior to 6pm today (Friday 5/24).

Should you experience any emergencies, we do have...



jlugo009's picture

Parking Permits

Announcement for Riva

Good morning Riva Residents,

I hope you are all having a fantastic Monday!

I am pleased to announce that we are rolling out our Parking Permit Program!

This week you will receive a notice on your door with a blank parking permit agreement to fill out and return to the office with a copy of your registration and proof of insurance. One of the Riva team members will issue you a numbered Parking Permit for you to attach to your vehicle. If you should have more than one vehicle registered to your home, we will have you complete another Parking Permit Agreement for the...


HaliRAnderson's picture
HaliRAnderson

Thank you for the update!!! I'm sorry if you've already covered this, but what if we have friends come over - or a 'guest'? Is there a guest pass we can provide our guests so their cars are not towed?

Wolfauguste's picture
Wolfauguste

what if I have someone coming to see me around 8pm and they only staying for 2 hours where would they park?

jlugo009's picture
jlugo009 McKinley Employee

Good evening -

This is a great question! We will be providing Visitor Parking Passes during the week. You would have to visit the office during office hours to obtain one, and this will be valid for up to 7 days. Please let me know if you need any further assistance on this matter. I hope you have a great evening!

Warmest regards,

Jenelyn Lugo

Community Manager

Serrano2018's picture
Serrano2018

When does this go into effect?