The Pines

The Pines Apartments
4401 S. Kirkman Road
Orlando, Florida, 32811


  • Phone: 407-297-1500
  • Email:
    Pines@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
dreynosocarv's picture

side scrapped car

Feedback Problem for The Pines

The past week my car was side scrapped by someone who didn't even have the decency to leave a note. We have only been living here for a month. It is very unfair that now we have to pay for the damages to the car from our pocket. People need to be more careful when pulling into a parking spot. If anyone saw who caused the damage to the car please say something. My car is a blue Hyundai Sonata. The car was in front of building L 4423...

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Deivis,

I am so sorry to hear that this has happened. Should we hear any information regarding this, we will contact you. Sincerely,

Mary Beth


marybeth.lopez's picture

Fire Alarm Testing- July 24th!

Announcement for The Pines

Hello Valued Residents,

The annual Fire Alarm Testing is scheduled for Wednesday, July 24, 2019 and will begin at approximately 9am. The test and inspection will consist of flashing strobes and audible alarms ringing. The alarms may be loud and will sound for a short period of time. Please be advised that the ringing is just a test of the fire alarm life safety system . This testing will not require entry to apartments. If you have any questions or concerns, please contact us. I hope you have a wonderful day and thank you for choosing The Pines Apartment Homes!

Warmest...



marybeth.lopez's picture

Power Washing Starting on Monday

Announcement for The Pines

Hello Valued Residents,

This is to inform you of some awesome news! In an effort to continue enhancing our community, we have scheduled stairwell and breezeway power washing for each building. A third-party company will commence the power washing this upcoming Monday, July 15 th and intend on completing 2 buildings per day. In preparation for this, we kindly ask that you remove any personal items from your patios or balconies to avoid damage. We also ask that all children not be left unattended on property, as stated in the Resident Handbook, and that everyone stays clear of the...



marybeth.lopez's picture

Building D Quarterly Pest Control Today!

Announcement for The Pines

Good Morning Valued Residents,

Quarterly pest control inspections and treatments will continue today with building 4409 (D). You do not need to be present during this inspection, however, we kindly ask that you secure any pets, should you have any. Should you have any questions, please do not hesitate to contact us at 407.297.1500. I hope you have a wonderful day!

Sincerely,

Mary Beth



marybeth.lopez's picture

Plumbers and Fire Dept On-Site

Announcement for The Pines

Good Morning,

Please be aware that Discount Plumbing is currently on-site completing repairs to the drainage system in from of building M. Unfortunately, while doing so, a gas line was hit and so the Fire Department and Teco Gas were contacted immediately. The fire department were contacted for preventative measures so please do not be alarmed. Teco Gas is currently working on repairing the line and once it is complete Discount Plumbing will continue with the repairs. I apologize for the inconvenience. Should you have any questions or concerns, please feel free to contact us at 407...


marybeth.lopez's picture
marybeth.lopez McKinley Employee

Hello Resident,

This is to inform you that Teco Gas has completed the repair. Discount Plumbing will now continue with addressing the drainage around building M. Thank you for your patience and understanding. I hope you have a wonderful day!

Sincerely,

Mary Beth


bdesmornes's picture

Illegal patio Violation!

Feedback Problem for The Pines

I’m glad I am not the only unhappy tenant with that illegal violation notice.... should be specific as to how many plants or boxes or chairs you should have on your patio!!!! Why have a patio in the first place! And just sticking a paper in patio door is unprofessional! I am no longer happy here! I think think this is new management! We had no issues when David Allen was here... They should worry about those holes in the patio screen and pressure wash those screens as well!!!! Very disappointed!

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Morning Bernice,

Thank you for reaching out to us regarding your concerns and providing us with your feedback. I attempted to contact you via phone but it appears we do not have an updated number on record. I'm sorry to hear that you are disappointed, however, please know that we are simply enforcing the rules stated in the Resident Handbook. The handbook states that residents are permitted to have a reasonable amount of patio furniture. Please refer to page 5 of the handbook. I have noticed the screens previously and have since been actively working on a game plan to have them addressed. Please contact me at 407.297.1500 so that we may gather your updated phone number for our records and so that we may discuss this further. Thank you and I hope you have a wonderful day. 

Sincerely,

Mary Beth


Silva Ferreira's picture

Parking

Feedback Problem for The Pines

Estacionei um carro as 12am do dia 07/04 ,na vaga de "Future resident parking",o carro não está aqui ,mais ...

Silva Ferreira's picture
Silva Ferreira

Estacionei de maneira errada ? ,pois já tinha deixado meu carro ,aqui e nada tinha acontecido .a hora era12:04 am

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Bom Dia Denis,

Obrigado por atender hoje. Eu sei que nós não fomos capazes de falar muito tempo e por isso eu queria fornecer-lhe o número de telefone da empresa de reboque para que você possa fazer arranjos. Entre em contato com o New Generation Towing em 321.442.3773. Estou ansioso para falar com você mais tarde hoje.

Atenciosamente,

Mary Beth


shanteljones16@yahoo.com's picture

Violation Notice

Feedback Problem for The Pines

I came home tonight to a violation Notice on my door. Giving me a warning that I am in violation of my lease b/c I have my kids scooter and skateboard on the porch. Mind you it's been there literally for the past 2/3 years and it's never been a problem. both items mentioned are for outside use, so where else would I put them. Then it states this is my first violation the next will result in a min fee of $25. That's absolute B.S. and it is unappreciated. Do better McKinley and the pines. This whole apartment complex is in violation for the tenants that Live here and pay this...

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Morning Shantel,

Thank you for reaching out to us regarding your concerns. Please know that each resident that has or had prohibited items in their patio/balcony received a similar notice. I apologize if management in the past hasn't enforced this Community Rule and that this has lead you to believe that the items were permitted, however, the notice has now made you aware and is allowing you the opportunity to be in compliance. I recommed reviewing our Resident Handbook to familiarize yourself with our Community Rules. Should you review page 5, paragraph 8, subsection D, it states, "Balconies and patios (a reasonable amount of patio furniture not withstanding) shall not be used as storage areas. No animals shall be allowed on the balconies or patios". If you have any further questions, please feel free to contact me. Thank you and I hope you have a wonderful day.

Sincerely,

Mary Beth

Sroberts79's picture
Sroberts79

H Mary Beth, you're welcome to leave all the notices you'd like to, because until I'm moved out of this apartment and it's in the rear view of my life, there will probably be things left on the porch that will be taken to the trash. This community has gone straight down the pipes, and I cannot wait to be gone. Best of luck to ya.

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Steve,

Thank you for reaching out to me regarding your concerns. The notice was provided to make you aware that the items on your patio are prohibited as per our Resident Handbook. Unfortunately, it is prohibited to have trash in your patio and to utilitize the space as storage. The notice was not to inconvenience you in any way but to remind you of our Community Rules. We thank you for your residency and appreciate you cooperation.

Sincerely,

Mary Beth

Swalker1951's picture
Swalker1951

My problem isn't with the notices, necessarily, but the way mine (at least) was delivered.

What's wrong with knocking on the door and looking me in the eye as you deliver your notice? Or a simple phone call? or an email? Generally, when I have a complaint or a question for the office, I stop by and talk to you face to face. (It's the 4th of July and you're closed today.)

The paper stuck in my screen door could get blown away and I could deny that you ever served initial notice., which could make charging you fine more difficult. In addition, for a company that says it wasnt to build a community, what's wrong with personal contact?

This is disappointing.

Katie Morrison's picture
Katie Morrison

I want to know how you guys know what all we have on our porches!! There are people here that have kids so what the kids can’t have outside toys

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Evening,

Katie, members of the office and maintenance team regularly inspect the community and we work collaboratively to ensure that we maintain the community standards. The items are very easily seen. Yes, children are certainly able to have their toys on their patios/balconies while they are playing with them, however, the toys must not be left unattended. The Resident Handbook states this. I apologize if this is any inconvenience and appreciate your cooperation. Should you have any further questions or concerns regarding the items on your patio, please feel free to stop by the office to speak with me.

Stephen, I apologize if the notice left on your door came across impersonal as we certainly did not intend it to come across this way. As you aware, delivering notices is a large part of our practice in communicating with our residents and as of this time, we have been successful on reaching our residents in this manner. Please know that each time a notice is delivered a note is made on the resident file and therefore recorded should a fee needed to be assessed. Again, I apologize for any inconvenience this may have caused. Should you have any questions, please let us know.

Sincerely,

Mary Beth 

shanteljones16@yahoo.com's picture
shanteljones16@...

The way the notices were delivered and the tone of the letter were very impersonal ( I'm not sure what other way they were intended to be, but ok!!)and that is what makes me so upset...Especially since this property needs to step up there game for the residents tremendously. We pay to live here and the property and residents should be treated w/ respect and that notice along w/ a mountain of other things , in my opinion, is disrespectful. The items placed on the balcony are for outside use and that's why they were left on the patio. The items were also removed that same night so I have no issue w/ abiding by community rules and following whats in the handbook, you all need to Address the issues in this community better. Maybe next time instead of sending violation letters, send out a community email advising residents to review page 5, paragraph 8, subsection D of the Handbook and give us time to comply...then I can definitely understand individual violation notices and warnings.

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Shantel,

Thank you for providing your feedback. I tried calling you a few moments ago but was unable to reach you. Please return my call at 407.297.1500 at your earliest convenience so that we may discuss this further. Thank you and I hope to hear from you soon. 

Sincerely,

Mary Beth


Glismel23's picture

AMAZON PACKAGE

Feedback Problem for The Pines

My amazon package was delivered to the wrong apartment If you have the amazon package Please return it to 4423 S Kirkman Rd Apt 203. Or the Office. Please and thank you. Amazon sent me a picture of where they left it and it wasn’t my porch !! Please I need that package ASAP Thank you in advance.

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Glismel,

I'm so sorry to hear about your package! Should a resident turn in your package, we will certainly contact you. 

Warmest Regards,

Mary Beth


Sroberts79's picture

Car Broken into, again.

Feedback Problem for The Pines

This is the second time my car has been broken into. At this point, I can't get out of this community fast enough...

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Steve,

I tried contacting you a few moments ago but was unable to reach you. I am so sorry to hear that this has occurred. Please return my call at 407.297.1500 so that we may discuss this further. Thank you.

Sincerely,

Mary Beth