The Pines

The Pines Apartments
4401 S. Kirkman Road
Orlando, Florida, 32811


  • Phone: 407-297-1500
  • Email:
    Pines@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 7:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Gabrielbuthers's picture

AC PROBLEMS / ROACHES

Feedback Problem for The Pines

Hello. I am worry about this situation. Every time I have to go to the lease office because the AC does not work properly. Also I have ROACHES in my house, those bugs have been getting out from the pipelines. THIS IS REALLY DISGUSTING.

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Gabriel,

I tried calling you today but was unable to reach you. I wanted to personally apologize for what you are experiencing and gather further information from you. I've taken the liberty of placing your apartment on this week's pest control treatment list and will do so for next week as well. I will also send maintenance to inspect your air conditioner. Please return my call when you have a moment or feel free to email me at marybeth.lopez@mckinley.com.

Sincerely,

Mary Beth


Beauty4135's picture

Roaches

Feedback Problem for The Pines

I am so tired and disgusted over this roach situation. I have lived in The Pines for years and the roach problem never goes away. I even do my own pest control to slow them down, but now their coming through the vents and down the wall. I have kids so I keep my place very clean and this is disgusting. So sorry I agreed to renew my lease. This is getting to be unbearable.

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Carmen,

Thank you for informing us of your concerns and for taking my call today. I'm so sorry for what you're experiencing. As mentioned, a technician from Total Pest Services will be inspecting your apartment today who will treat if necessary and will recommend next steps. I will follow up with you post inspection and will inform you of the plan of action to resolve this. Should you have any questions at all for me, please contact me at 407.297.1500 or email me at marybeth.lopez@mckinley.com. We appreciate your residency.

Sincerely,

Mary Beth 


DianneRentz's picture

STOLEN CAR

Feedback Problem for The Pines

It seems the towing company is allowed to steal your car. I had my Jeep properly tagged with The Pines parking decal on it. Since this isn't a car I drive every day it was a week since I noticed it. At no time was I contacted by The Pines nor the towing company...

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Dianne,

I'm sorry that we keep playing phone tag! I left a message on your voicemail a few moments ago. Again, I sincerely apologize for the inconvenience you've experienced. I'm elated to know that your vehicle was not in fact stolen but was a huge misunderstanding and they've agreed to return it. Should you need anything further from me, please do not hesitate to contact me at 407.297.1500. I hope you have a wonderful weekend. 

Sincerely,

Mary Beth

DianneRentz's picture
DianneRentz

Mary Beth, thank you very much for handling this. You and Tamara have been a great help in getting my car returned to me. I now have my car back!!


davidallen12's picture

Safety announcement!

Announcement for Multiple Communities

Good morning all Pines and Studio Parc residents,

I hope you are all doing well!

We wanted to let you all know that we became aware of a crime that apparently occurred late last night and early this morning in the immediate area. While the crime did not occur on either of our properties, we wanted to take this opportunity to provide a safety announcement to you.

It is always important to be reminded of helpful safety tips to keep you and your family protected at all times. We urge you to report ANY suspicious activity, such as people walking or driving up and down...


luiszavala0801@yahoo.com's picture
luiszavala0801@...

Unfortunately crime HAS made its way to us here my neighbor has their apt broken into in building 4615

vanessa18's picture
vanessa18

That is not good at all - We need more security, even in the buildings.

jrcorp74's picture
jrcorp74

Yes agree
A night security walking thru all buildings 11pm to 7 am

Oneleila's picture
Oneleila

This is scary, I believe I’ve seen that apartment with the broken glass, I’m too close to it. We need better security. One day there’s a cop around the next there’s none. We need an officer that actually stays there like said .. 11pm to 7 am

luiszavala0801@yahoo.com's picture
luiszavala0801@...

I agree to some extent, realistically to do so would more than likely cost a pretty penny that will end up raising the rent to circumvent the addition.
The only good thing about robberies in a complex or gated community is that they rarely target the same location twice or thrice if they feel brave.
Due in part that communities like ours have ways to communicate that these things happen. Be it word of mouth or announcements from the property staffing.
It does suck and its super unfortunate that this happened to us here, but just being somewhat friendly and calling out shady things can and will help keep one another safe.
But this is one mans opinion on the matter.


tamara111303's picture

Friendly Reminder

Announcement for The Pines

Good Afternoon Pines Residents,

I hope that your day is going well. This is just a friendly reminder that your rent payment is due on March 1, 2019.

We would like to thank all residents who have taken the time to transfer your financial information to our new payment system, PayLease. Any residents that have not set up your...



mtf1106's picture

AC AGAIN!

Feedback Problem for The Pines

Temp in apartment climbing again; please implement a permanent fix. Embarrassing with guests here, and uncomfortable for all. Currently 83, and climbing. : (

mtf1106's picture
mtf1106

Tech checked things out, and said someone should address frion leak. The sooner, the better, please. Thanks.

davidallen12's picture
davidallen12 McKinley Employee

Good morning Ms. Ferrell,  thank you for making me aware of the issues you experienced with the air conditioning last evening.  I am sorry that it was not working properly for you.  

It sounds like Ray was able to come out and address the problem.  Did you happen to call the on call tech last night for maintenance emergencies?  Please do that in the future if you have any form of maintenance emergency issue while our office is closed.  I will enter a work order to determine a permanent resolution to the air conditioning.   

Thank you Ms. Ferrell!  I hope you have a good day today!

Best regards,

David Allen

Community Manager


davidallen12's picture

The Pines - parking decal audit

Announcement for The Pines

Good morning Pines residents! I hope all of you had a great weekend and your weeks have gotten off to a fantastic start!

I wanted to make all of you aware that we are conducting a parking decal audit to ensure that we are aware of all of the vehicles that have parking decals in our community. If you have a car with a decal, please stop by the office or call us at 407.297.1500 so we can gather some information from you and add you to our audit log.

Please be aware that if you have a decal but are not in our log, you are putting your vehicle at risk of a tow. So please make...



tamara111303's picture

Friendly Reminder

Announcement for The Pines

Good Afternoon Pines Residents,

I hope that your day is going well. This is just a friendly reminder that your rent payment is due on February 1, 2019.

We would like to thank all residents who have taken the time to transfer your financial information to our new payment system, PayLease. Any residents that have not set up your...



tamara111303's picture

Friendly Reminder

Announcement for The Pines

Good Afternoon Pines Residents,

I hope that your day is going well. This is just a friendly reminder that your rent payment is due on January 1, 2019.

We would like to thank all residents who have taken the time to transfer your financial information to our new payment system, PayLease. Any residents that have not set up your...



tomas_tejada's picture

Rent Reminder

Announcement for Multiple Communities

Dear Residents, Wanted to remind all residents that tomorrow is the 1st of the month and the rent is due. As you all know we no longer open on weekends and we do not have a drop box, therefore, please make sure those paying in the office to stop by before the end of the day on Friday at 6:00 pm if not the rent would be considered late on Monday, Feb 4th. Thank you all for your understanding. Warmest Regards, Tomas.