The Pines

The Pines Apartments
4401 S. Kirkman Road
Orlando, Florida, 32811


  • Phone: 407-297-1500
  • Email:
    Pines@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
david.rojas's picture

Visitor Parking Passes are in!

Announcement for The Pines

Hello residents!

We have received a delivery of our visitor parking passes. You are welcome to come pick one up. As we will be re-instating towing to all violations tomorrow Friday, December 6th in the afternoon.

Thank you,

David

Hola residentes!

Hemos recibido una entrega de nuestros pases de estacionamiento para visitantes. Estan bienvenidos a venir a recoger uno para su visita. Como volveremos a instalar a remolquar vehiculos para todas las violaciones mañana viernes, 6 de diciembre por la tarde.

Gracias,

David...



david.rojas's picture

Anuncio importante de Affinity Waste Solutions

Announcement for The Pines

Gracias por permitir que Affinity Waste Solutions administre su servicio de recolección de residuos. Nos enorgullecemos en nuestro servicio al cliente y confiabilidad. Por favor siga nuestros sencillos pasos a continuación y nosotros staremos encantados de servirle!

Servicio de recogida / Horarios

Domingo, lunes, martes, jueves y viernes

Coloque su basura dentro del contenedor fuera de su puerta entre las 5:...



david.rojas's picture

A message from Affinity Waste Solutions

Announcement for The Pines

Thank you for allowing Affinity Waste Solutions to manage your valet trash service. We pride ourselves on dependability and customer service. Please follow our simple steps below and we will be happy to serve you! Service Pick Up/Times Sunday, Monday, Tuesday, Thursday, Friday Please place your trash inside the bin outside your door between 5:00PM - 7:00PM. No pick up on Wednesday and...

bdesmornes's picture
bdesmornes

AW bin... will it be a new bin?


MarieVictor's picture

Trash

Feedback Problem for The Pines

We still waiting for trash to be pick up

nichole.sharp@mckinley.com's picture
nichole.sharp@m... McKinley Employee

Good Evening Marie,

I apologize for the inconvenience regarding the valet trash.  I spoke with the new company's Regional Operations Supervisor and he confirmed that they will be starting tonight.  They will begin their route shortly, around 7 pm.  They will likely have their hands full on the first night; due to the lack of response from the old company.  When you get up in the morning, you should have an empty bin.  Thank you for your continued patience and I hope you had a wonderful holiday weekend!

Sincerely,

Nichole Sharp
Community Manager


david.rojas's picture

Did you remember to pay your rent?

Announcement for The Pines

Good morning residents!

I hope everyone had a great Thanksgiving this year! I wanted to take a moment to remind you that, TODAY is your last day to pay your rent on time and avoid any late fees. Also, remember that rent payments using a check or money order must be received by 6pm today.

IF YOU ARE COMING IN TO PAY WITH CHECK OR MONEY ORDER, PLEASE ASK ONE OF OUR TEAM MEMBERS WITHIN OUR OFFICE FOR YOUR RESIDENT ID#. WE ENCOURAGE THAT YOU LOG INTO MY.MCKINLEY.COM AND BEGIN PAYING YOUR RENT ONLINE.

Below are your options to make your payment:

...



AnJ's picture

My maintenance request

Feedback Problem for The Pines

Hello, Last week I put in a maintenance request, and the gentleman that came over did a fantastic job for the time he was over, concerning the repairs. However: I woke up a few days ago and realized everything in my fridge and freezer was not... cold enough. Apparently the repairman turned off my fridge and it took a day and a half or so for me to realize it was off; I'm lucky in that I didn't grab a lot out of my fridge. The door stayed mostly closed, and, luckily again, no turkey or other Thanksgiving related food was inside. Everything seems fine for the most part, except some...

nichole.sharp@mckinley.com's picture
nichole.sharp@m... McKinley Employee

Good Afternoon Andrew,

Thank you for reaching out!  We appreciate your patience greatly in this situation and I will definitely reach out to our maintenance staff to let them know.  I am so happy that your repairs were taken care of otherwise and you are happy with the services, aside from this misshap.  Please feel free to reach out to me anytime, at nichole.sharp@mckinley.com as well.  I hope you have a fantastic week and thank you again for your ahring your experience and feedback!

Sincerely,

Nichole Sharp
Community Manager


Peacenow62's picture

No Parking Passes

Feedback Problem for The Pines

On Wednesday November 27th 2019, at approximately 1:30 I came into the office to request a parking pass. To my surprise I was told they ran out of parking passes. I was told by the lady sitting at the table to the right of the front door, she would bring me one. She nonchalantly wrote my apartment number down and lied when she said she would bring it to my apartment. She lied because she never brought it and when I called the office at approximately 2:50 when I did not see the pass, the office was closed. If my family member car is towed because of a worker’s incompetence then management will...

nichole.sharp@mckinley.com's picture
nichole.sharp@m... McKinley Employee

Good Morning Sarah,

I apologize that you had this issue with the parking passes.  Due to the shortage, we did go ahead and suspend towing for the holidays to prevent anyone being unjustly towed.  We are unable to "make copies" of the parking passes; as they are professionally printed in effort to prevent forgery by unauthorized occupants.  We do have an update on the delayed delivery of our parking passes and will resume the towing once they are received.  Finally, Marissa did not knowingly lie to you; as we were expecting to get more passes Wednesday.  It was not until the end of the day that we had made the decision to suspend towing, and unfortunately it seems she may have forgotten to follow up with you in the rush of preparing to close.  I apologize for this and will address the importance of follow up with the staff here at The Pines, but I assure you that was not an intentional act of deceit.  Please feel free to reach out to me personally if you have issues going forward.  My email address is nichole.sharp@mckinley.com.  Thank you for your patience and have a great week!  

Sincerely,

Nichole Sharp
Community Manager


david.rojas's picture

We have exciting news!!!

Announcement for The Pines

Para espanol, leer a continuacion...

Dear residents,

After listening to and receiving your feedback, we have made some changes that we know you will be happy about.

First, we want to extend a sincere thank you to every resident for being patient with us and notifying us when you have not had your trash picked up. We understand that this service is important and...



david.rojas's picture

TLC for your patio!

Announcement for The Pines

para espanol leer a continuacion...

Happy Monday dear residents!

I hope you all have enjoyed your weekend. We noticed that some of you have taken the time to clean up your patios and keep them free of trash/clutter and we truly appreciate your effort in maintaining the cleanliness, safety and appearance of our community. Giving thanks to you!

As a reminder, the dryer vent cleaning of every apartment has started and will be completed by Wednesday, November 27th, 3pm. In the process of entering your apartment for the dryer vent cleaning, we have come accross many...



bdesmornes's picture

2nd time whole “M” building patio lights out again!

Feedback Problem for The Pines

This is the second time the patio lights went out! total blackout! Whole building M!very scary and dark! is this an electrical issue? Fiat!

david.rojas's picture
david.rojas McKinley Employee

Thank you for letting us know that the whole building is without lighting. We have had our technician inspect the lights and have contacted an electric company to check for any electrical issues. We  truly apologize for any inconvenience and we hope to resolve this as soon a possible. Please call us or email me if you have any questions or concerns. 

Thank you!

David Rojas

david.rojas@mckinley.com  

bdesmornes's picture
bdesmornes

Thank you Mr Rojas for your prompt response! Issue resolved!