The Pines

The Pines Apartments
4401 S. Kirkman Road
Orlando, Florida, 32811


  • Phone: 407-297-1500
  • Email:
    Pines@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
marybeth.lopez's picture

Quarterly Pest Control Inspections Begin Tomorrow!- Buildings 4403 & 4405

Announcement for The Pines

Good Afternoon Valued Residents,

To continue our efforts to maintain our community and apartments, we will be implementing mandatory quarterly preventative pest control inspections and treatments. The inspections are scheduled to commence tomorrow, June 20th, with Buildings 4403 and 4405. A member of Total Pest Services and The Pines team will be entering your apartment between 10am and 6pm in order to inspect and treat your home, if necessary. You do not need to be present during this inspection, however, we kindly ask that you secure any pets, should you have any. I thank you for...



Masonsmimi's picture

the flowering tree

Feedback Problem for The Pines

the flowering tree that is just outside of our screen door needs to be trimmed back as its in the way of walking into and out of our apartment. Also, in front on the apartment by the 3rd parking space there is a hole that needs to be filled in. My grandson has stepped there twice now and fallen both times so can we please get it fixed??? I have reported several times now.

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Richard and Lisa,

Thank you for contacting us regarding your concerns. I've reached out to our landscapers to take care of the tree branch and the hole. I appreciate you informing me of this and I apologize for the inconvenience. Please contact me at 407.297.1500 or marybeth.lopez@mckinley.com should you need further assistance. I hope you have a wonderful day.

Sincerely,

Mary Beth


Myers0208's picture

Order A Refrigerator

Feedback Problem for The Pines

It's crazy how the refrigerator comes alive and the maintenance team say it's to full or too empty so now you can't store things in the freezer or refrigerator. It can't be fixed it needs to be replaced. I have a recording of it just don't know how to post it on her. Also everyone in the community heads up don't throw away your drip pans (burners for the stove) like I did it was a mistake. Since the office charges $25 dollars to get you need ones. I find it hilarious because they are suppose to replace it for free. Do we live in a house with mortgage or a...

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Sabrina,

I hope you are doing well. I tried calling you a few moments ago but was unable to reach you. I've placed a work order for your fridge, as mentioned in the previous message. Maintenance will inspect it and determine what is necessary to address the noise. The fridge or freezer being overstuffed can cause it to not cool properly and also emit a noise when it is running. This may or may not be the case and maintenance will be able to determine this. We will contact you to inform you of their findings. The drip pans are replaced/new prior to move-in and it is the responsibility of the resident to maintain them. Should it be necessary to replace them, we offer to do so at a charge. I apologize for this inconvenience. Should you have any further questions, please feel free to return my call at 407.297.1500 or email me at marybeth.lopez@mckinley.com. I hope you have a wonderful day!

Sincerely,

Mary Beth


Myers0208's picture

Refrigerator

Feedback Problem for The Pines

Need A New Refrigerator not to keep fixing the crappy transformer sounding refrigerator. Soon as you get this message order one. It's the 4 to 5 work order about the same issue it's getting out of hand...

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Sabrina,

I hope you are doing well. I tried calling you a few moments ago but was unable to reach you. I was contacting you to inform you that I've received your message and that I've placed a work order to that maintenance may inspect your refrigerator and determine what is necessary to address the noise. Should you have any questions, please contact me. Thank you.

Sincerely,

Mary Beth


Jpabon90's picture

The front pool

Feedback Problem for The Pines

Just wanted to say the pool in the front of the complex is disgusting! Both me and my son got sick with the flu after going into the pool. I also found out several neighbors with their kids have also been to the hospital because of how sick their child was! That is pure disgusting!!! The pools NEED to be taken care of properly....period!!

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Jamie,

Thank you for reaching out to us regarding your concerns. I am so sorry that you've experienced this.We have a third-party vendor that services our pools regularly throughout the week. I'll connect with them to ensure that they understand our expectations. I'll keep an eye on it myself but should you notice anything please feel free to contact me directly at marybeth.lopez@mckinley.com. Thank you.

Sincerely,

Mary Beth

Masonsmimi's picture
Masonsmimi

I think you need to find someone new to service the pools then because they are disgustingly dirty!!!!! I shoud NOT be seeing everyones hair floating around in the pool. this place is going down hill and fast!!!!

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon,

I appreciate you informing me of your opinion and will take your recommendation into consideration. I hope you have a wonderful day.

Sincerely,

Mary Beth


Myers0208's picture

Roaches and need a new refrigerator

Feedback Problem for The Pines

All of the apartments have roaches.Wonder if the property can do a bombing how they do in houses, but for apartments. Can you try that? The roaches are in the wall they come out of the outlets and underneath the carpet. How do you fix that problem? When calling pest control makes it worst?

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon Sabrina,

I tried calling you a few moments ago but was unable to reach you. I appreciate you reaching out to us regarding your concerns. I've taken the liberty of adding your apartment on the list to receive an inspection and treatment by Total Pest Services tomorrow. Please know that we offer pest control services on a weekly basis so should you have any future concerns, please do not hesitate to inform us. Also, you will be receiving a notification in the near future regarding quarterly inspections and treatments for the entire community so stay tuned. Should you have any other concerns, please feel free to contact me at 407.297.1500. Thank you and I hope you have a wonderful night!

Sincerely,

Mary Beth


Peacenow62's picture

"Gang of Little Girls"

Feedback Problem for The Pines

School is out and some parents will tell their children go out and play. Problem: first time I experienced a group of little girls running onto porches once stealing items off of my porch. Second time: I looked out my window because I heard porch doors slamming and children laughing. Once again I look across the lake and I see the same group of girls running in and out of porches knocking on doors and running. Parents need to keep their children engaged in positive activities. They are not letting their children out in their own backyard, there are rules in the complex that "should be...

jrcorp74's picture
jrcorp74

Agree and then if we scream at them..we are wrong


eduardotutu@hotmail.com's picture

Eduardo unit k108

Feedback Problem for The Pines

I need to tell the house, have a cockroach infestation.

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon,

I am sorry to hear that. I will place your apartment on this week's pest control list so that they may inspect and treat your apartment. They are scheduled to service our community every Thursday. I suggest not using any store-bought chemicals, such as Raid, as this will counteract any efforts made by the pest control company. Should you have any anything questions, please feel free to contact us. Thank you. 

Sincerely,

Mary Beth

Myers0208's picture
Myers0208

That's all of the apartments wonder if the property can do a bombing how they do in houses, but for apartments. Can you try that? The roaches are in the wall they come out of the outlets and underneath the carpet. How do you fix that problem? When calling pest control makes it worst?


Masonsmimi's picture

drinking and smoking at the pool

Feedback Problem for The Pines

Too much drinking, smoking and partying going on at the pool!!! My grandson almost stepped on a lit cigarette that someone dropped!!!! Something needs to be done!!! Security there or security cameras whatever it takes to make this a family friendly pool again. Its not just the kids either, some are adults!!! If you don't live here then you shouldn't be allowed at pool because that takes away from the people that pay to live here and enjoy the pool...

marybeth.lopez's picture
marybeth.lopez McKinley Employee

Good Afternoon,

I am so sorry to hear this. I urge you to contact Signal 88 at (407)456-9006 should you see ANY suspicious activity or community violations. This includes seeing non-residents utilizing our amenities. I sincerely appreciate your concern. Should you have any questions, please feel free to contact us at 407-297-1500. Thank you. 

Sincerely,

Mary Beth


marybeth.lopez's picture

Memorial Day Office Closure

Announcement for Multiple Communities

Good Afternoon Valued Residents,

In observance of Memorial Day the Leasing Office will be closed on Monday, May 27, 2019. We will resume normal business hours on Tuesday, May 28th. Should you have any maintenance emergencies, please contact 407.295.5933 or 407.297.1500 and select Option 1 to be connected to the Emergency Maintenance Line. We thank and honor all of our First Responders, Police Officers, and Military. We hope you have a wonderful...