Portofino

Portofino Apartments & Town Houses
5974 Windhover Drive
Orlando, Florida, 32819


  • Phone: 407-352-8040
  • Email:
    portofino@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
laurariollano's picture

Please drive slowly

Announcement for Portofino

Good afternoon Portofino residents,

We hope everyone is having a great day. I wanted to take some time to remind you to drive slowly while inside the community. This is very important as many of us walk inside the property and speeding could cause an accident.

We ask that if anyone sees someone who is speeding, to connect with the office so that we may address it.

Thank you all in advance.

At your service,

Laura Riollano

407-352-8040



laurariollano's picture

Rent Payment Reminder

Announcement for Portofino

Dear Residents,

We wanted to remind everyone that March rent is due this Friday. It is imperative that you make the proper arrangements now to ensure that your March payment is made on time through any of our other available payment methods.

If you wish to pay by check or money order, these must be brought in to the office during normal business hours. You may also choose to pay with a check or credit card, through our resident portal online or by calling 1-866-869-4014 and providing your unique resident ID.

Please stop by or call us in the office if you have any...



arnaldogonzalez's picture

Some things was stolen

Feedback Problem for Portofino

I just want to let you know that last night in the Portofino community some cleaning things that I left on the balcony were stolen like a broom and bucket. Is it so funny, but could someone steal a broom? Vanessa B Portofino

laurariollano's picture
laurariollano McKinley Employee

Good afternoon Vanessa,

 

Thank you again for taking the time to speak with me today.  I am so sorry that this happened and appreciate your feedback.

 

Thank you again and do not hesitate to let me know if there is anything else I can assist with.

 

At your service,

 

Laura Riollano


joshira.fisher's picture

Emergency Water Outage

Event for Portofino

Good Afternoon Portofino Residents -

We hope you are all enjoying your day! Unfortunately, we are experiencing a temporary water outage for buildings. Our team is working diligently alonside our plumber to get this resolved for you as soon as possible! We do appreciate your cooperation throughout this process and we apologize for any inconveniences this may cause. Please contact the leasing office if you have any further concerns at 407-345-5206.

Joshira Fisher

Customer Care Assciate


otomiranda's picture
otomiranda
Low to the pool and I could not swim was contaminated ???
otomiranda's picture
otomiranda
Suvstance ???
otomiranda's picture
otomiranda
The floor in the pool is greem .. Cleaning??

chase_lach@ymail.com's picture

Water building 5724

Feedback Problem for Portofino

My water was shut off for over 2 hours. Without warning or any reminders. Water is now back in my apartment but it’s brown and I had to let the water run for a bit till it cleared up. Disgusting! Very unprofessional!

otomiranda's picture
otomiranda

Correcto no avisaron ayer no tuvimos almuerzo gracoas a ello


Billy73pr's picture

water service

Feedback Problem for Portofino

Good morning we do not have water service in my apartment do we have any problems with the water company? or repair work

chase_lach@ymail.com's picture
chase_lach@ymail.com

Water is back in my apartment but it’s brown. Disgusting!


laurariollano's picture

Rent Payment Reminder

Announcement for Portofino

Dear Residents,

We wanted to remind everyone that we are no longer accepting rent payments through the office drop box.

Please note that any payments received through the drop box will be returned to you on the following business day and your rent will be considered unpaid. It is imperative that you make the proper arrangements now to ensure that your February payment is made on time through any of our other available payment methods.

If you wish to pay by check or money order, these must be brought in to the office during normal business hours. You may also choose...


ESTHER92's picture
ESTHER92

Are you going be open Saturday to accept payments since the drop box is no longer an option - as I work 12 hrs a day on Friday - Some other options need to be available in order to drop off payment if you are going to be closed on the weekends

amalie.martinez's picture
amalie.martinez McKinley Employee

Hi Esther, I am sorry I was not  able to speak with you this afternoon I did leave you a vocemail and send you an email with lots of useful information on ways on how to pay pay your rent. Please call me if you have any further questions or concerns. Thank you 

 

Amalie Martinez, Portofino Apartment Homes 407.342.8040


laurariollano's picture

Please do not feed any feral cats

Announcement for Portofino

Good afternoon Portofino residents,

We hope everyone is having a great Tuesday! We wanted to ask all of you to please do not feed any feral cats on property. We have noticed that someone is feeding them as they leave food outside for these animals, but this is something that we do not allow. Feral cats can have diseases and leaving food outside can also cause for other pests to come to the community.

We ask that if anyone sees anyone leaving any food outside, to please connect with us at the Leasing Office. We thank you in advance for helping us keep our...


otomiranda's picture
otomiranda

Correcto dejen de hacerlo pues los que tenemos perros salimos a pasarlos y ellos en un momento rapido prueban esa comida y se pueden enfermar de esta manera a nuestros hijos ...

otomiranda's picture
otomiranda

those of us who have dogs go out for a walk, they try those foods they can get sick and so too our children, while not giving food to the animal is to see the consequences

otomiranda's picture
otomiranda

those of us who have dogs go out for a walk, they try those foods they can get sick and so too our children, while not giving food to the animal is to see the consequences


olgadcorrales's picture

agradecimiento

Feedback Praise for Portofino

quiero agradecer de un a manera muy especial a luis david, por su agil y oportuna gestion. es la unica persona que de una manera respetuosa y rapida en el tiempo que llevo en la comunidad que ha atendido mis solicitudes , va mas alla de una simple atencion es recursivo y practico, ejerce muy bien su labor. muy agradecida, Douglas Y Olga

laurariollano's picture
laurariollano McKinley Employee

Buenos dias Olga y Douglas,

 

Muchismas gracias por tomar el tiempo de escribir tan lindas palabras.  Luis es nuestro Senior Technician en la propiedad y somos muy afortunados de tenerlo.  Por favor sepa que le hemos brindado este mensaje a Luis y el tambien se encuentra muy agredecido de sus palabras.

 

Si necesitan algo mas por favor no duden en comunicarse con nosotros.

 

A su servicio,

 

Laura Riollano

407-352-8040


HostessForHospitality's picture

Laundry Room Doors

Feedback Problem for Portofino

Dear Neighbors: I may be making too much of this, and I certainly hope that I am. Maintenance is aware of this and is going to get someone out so I am probably just being overly protective of y'all for no good reason. I actually hope so. However, please keep the door to the laundry room open while you are in there. I tried to get in today and tried repeatedly to get past the lock with my key pod. Then I had enough trouble getting out that I was starting to wish that I had my telephone with me in there so I left the door propped open with a part of the furniture in the laundry room. After...

laurariollano's picture
laurariollano McKinley Employee

Good afternoon Mary,

 

I hope you are doing well.  I tried connecting with you via phone but was only able to leave you a voicemail ans sent you an email.  I wanted to let you know that the laundry room door was fixed yesterday. 

Thank you for bringing this to our attention and do not hesitate to let us know if there is anything else we can assist with.

 

At your service,

 

Laura Riollano

407-352-8040