Portofino

Portofino Apartments & Town Houses
5974 Windhover Drive
Orlando, Florida, 32819


  • Phone: 407-352-8040
  • Email:
    portofino@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
n_c89's picture

Trash Service Removal Fee

Feedback Question for Portofino

The trash removal fee has increased from $10 to $18. I don't remember receiving any notice about this change. Why has this increased? Please advise...

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Naesha,

I am glad I was able to connect with you a few moments ago to explain the reason for the trash fee increase. I trust I was able to answer your concerns but if you have any additional questions please do not hesitate to stop by the Leasing Office or you can email me directly at zachary.oneal@mckinley.com!

Best Regards,

 

Zachary O'Neal

Community Manager

 


zacharyoneal's picture

Holiday Leasing Office Hours

Announcement for Portofino

Good Afternoon Portofino Residents,

This is just a friendly reminder that our Leasing Office will close at 3pm today. We will reopen on Monday, November 26th at 10am. Please be sure to stop by if you have any packages waiting for you at the Leasing Office!

Best Regards,

Zachary O'Neal

Community Manager



zacharyoneal's picture

Holiday Leasing Office Hours

Announcement for Portofino

Good Afternoon Portofino Residents,

The holidays are here and that means the time of year for family, friends, good food, sweet treats and even lending a helping hand to those in need! We want everyone to have a wonderful and stress-free holiday!

We would also like to advise that in observation of the holiday, and to allow all of our team members the opportunity to enjoy time with their loved ones, we have modified our Leasing Office Hours for this week. Please see below:

LEASING OFFICE HOURS:

Wednesday 11/21: 10am-3pm

Thursday 11/22: Office...



williamrivera's picture

Thanksgiving-Office Hours, Holiday Recommendations & Food/Clothing Drive!

Announcement for Portofino

Dear Residents,

The holidays are here and that means the time of year for family, friends, good food, sweet treats and even lending a helping hand to those in need! We want everyone to have a wonderful and stress-free holiday, so we are here to help avoid any “Turkey Day” delays. Below we have outlined our Holiday Leasing Office hours, safety tips and recommendations, as well as a very important initiative we would like all of our residents and team members to partake in if possible!

We would also like to advise that in observation of the holiday, and to allow all of our...



SilvanaC's picture

Problems solved promptly. I want to say thanks to Ms. Whitney Glidewell.

Feedback Problem for Portofino

Last night I posted a message here, very worried and frustrated, because Portofino lost my November rental check and had sent me a "three day notice" to pay rent. At that moment I could not find Whitney Glidewell's card with her email address, that is the reason I did not write directly to her. Today, as soon as we talked she immediately look for my check and found it. Thank you. I want to use this opportunity to emphasise that Whitney was attentive to my complaint and quick to take action when I mentioned to her about the broken balcony door. At this moment it is being...

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Afternoon Silvana,

Thank you for the kind words. I appreciate that you take the time out of your busy days to provide us feedback.  It means a lot and we are happy to help!

Thank you again!

Best regards,

Whitney Glidewell


SilvanaC's picture

Problems solved promptly. I want to say thanks to Ms. Whitney Glidewell.

Feedback Problem for Portofino

Last night I posted a message here, very worried and frustrated, because Portofino lost my November rental check and had sent me a "three day notice" to pay rent. At that moment I could not find Whitney Glidewell's card with her email address, that is the reason I did not write directly to her. Today, as soon as we talked she immediately look for my check and found it. Thank you. I want to use this opportunity to emphasise that Whitney was attentive to my complaint and quick to take action when I mentioned to her about the broken balcony door. At this moment it is being...

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Afternoon Silvana,

Thank you for the kind words. I appreciate that you take the time out of your busy days to provide us feedback.  It means a lot and we are happy to help!

Thank you again!

Best regards,

Whitney Glidewell


SilvanaC's picture

I paid my rental on due date Nov/1/2018 I don't accept late fee charges or request payment.

Feedback Problem for Portofino

I went personally to Portofino office on Nov/1/2018 and gave my rental check few minutes before 5:30 PM. At that moment the lady nicely asked me if everything was ok in the apartment. I mentioned serious problems to be fixed: bad smell and dangerous door at porch not fixed since September and that I had sent an email to Katiuska Guzman but it was not delivered. Few minutes after I had paid my rental and comment about the problems, I received an email from Mckinley documenting the bad smell issues. At the moment of payment I asked the lady (I believe her name is Whitney) if there was any...

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Afternoon Silvana,

Thank you for taking the time to reach out to us in regards to your rent payment.  I do remember you being in the office! I am so glad you brought this to my attention and came in today to meet with me.  I'm even more happy we were able to find the resolution!  Please let me know if there is ever anything else you need.  We are so happy you choose to call Portofino your home! 

I hope you have a great week!

Best regards, 

Whitney Glidewell


whitney.glidewell's picture

Election Day!

Announcement for Portofino

Dear Residents,

I hope everyone had a fantastic weekend and is ready for a wonderful week ahead!

Tomorrow, November 6th, is a very important day for all of us: Mid Term Election Voting Day!

Please visit https://registration.elections.myflorida.com to check your voter registration status, find out your polling location, and to view a sample ballot! We urge everyone to vote in the Tuesday election and hope you use this opportunity to make your voice heard!

As a reminder, we will be opening the leasing...



whitney.glidewell's picture

Leasing Office Closing Early

Announcement for Portofino

Good Afternoon Portofino Residents,

The leasing office will be closing at 3PM today due to construction of new flooring. We will reopen at 10AM on Monday, November 5th. For maintenance emergencies, please call (407) 352- 8040 and follow the prompts. If you are paying rent, you may do so conveniently at www.my.mckinley.com. We apologize about any inconvenience this may cause.

I hope you all have a great weekend!

Sincerely,

Whitney Glidewell



faith.brady's picture

Halloween Office Closing Early

Announcement for Multiple Communities

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