Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
Ogbe Yono's picture

Car Service

Feedback Problem for Monterey Lake

Good day. On Saturday was my third time trying to wash and clean my car at the car service, but: Vacuum doesn’t work No water, no soap I just lost money and time, but as I said, it was my third time... Are you gonna fix it? When the residents are gonna be able to use it???

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Jose,

I am sorry to hear that the car wash equipment is not working properly. I have reached out to the company that owns and operates the equipment to make them aware. They will be out to repair as quickly as possible. If there is anything else I can do to help please do not hesitate to stop by the Leasing Office or give me a call at 407-352-6891.

 

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


Jpdandrade's picture

Poor Communication

Feedback Problem for Monterey Lake

I’ve been emailing leasing office and inputting concerns about an issue going on, an issue where even the police where called and have been waiting to hear back from management. Nothing has been done or my concern hasn’t been addressed still. Kindly and patiently waiting however the problem is continuing to cause issues. Apt 105 at Build U continues to play their stereo music and is inconsiderately very loud during late hours. Being that I wake up at 4am tue-sat for work I head to bed at 8:30pm. Playing music at 10/11 at night and sometimes screaming and yelling at 1am is inconsiderate. All I...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Jeremiah, Thank you so much for taking my call it really was a pleasure speaking to you after so long.  As we discussed, I have spoken to the resident and reminded them of our community rules and regulations regarding noise and parties after hours. Please continue to reach out to me should you have any further issues so I can continue to assist.

Best Regards,

 

Amalie Martinez

Assistant Community Manager

Monterey Lake Apartment Homes


xodani's picture

Check your Emails

Feedback Problem for Monterey Lake

I have sent mutiple emails regarding mutiple issues going on regarding breach of my lease and am being ignored. Somebody needs to make as appointment with me. I’m tired of screaming people outside my door every night! I was told to my face and in writing something would be done and you are neglecting your duties as landlords!

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Daniele, I have reviewed my emails and responded accordingly. Please do not hesitate to stop by the office so we may discuss. Thank you 

 

Amalie Martinez, Assistant Community Manager at Monterey Lake Apartment Homes 


xodani's picture

Noise complaint

Feedback Problem for Monterey Lake

Screaming teenagers outside in the pavilions as they are every single night! Screaming moving chairs, running around blocking walkways. I cannot watch tv or walk my dog! You all told me to my face there would be workers on property to handle this issue! Get it handled. I’m so tired of this every single night!

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Daniele,

I am sorry to hear about this disturbance. Anytime you have an after hours disturbance you should contact the Orange County Sheriff at 407-836-4357 or our emergency on call number so they can assist you. This will help us to identify which residents are not abiding by our community rules and regulations.If you have any further questions or concerns please contact me directly at  amalie.martinez@mckinley.com 

Best Regards 

Amalie Martinez, Assistant Community Manager 

Monterey Lake Apartment Homes


nicolemarie639's picture

Work Orders Incomplete

Feedback Problem for Monterey Lake

Vivo en Monterey Lake Orlando FL. Mi apartamento es J 207. Estoy disgustada con la administración que está en la oficina ya que no son profesionales en absoluto. He estado viviendo aquí desde 2017 y nunca he tenido tantos problemas como ahora. Estoy embarazada y he enviado un pedido desde el 22 de agosto de 2019 para arreglar los cajones de la cocina porque están rotos debido a su vejez y me callo y no les interesa. En las órdenes de trabajo, dicen que ya las completó el gerente de mantenimiento llamado Miguel cuando nadie realmente ha venido al departamento. Los cajones de la cocina no se...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Nicole, I tried to reach you via phone but was not able to get through. I would love to take some time and speak with you regarding your concerns, when is the best time for you? Please feel free to stop by the Leasing Office or give me a call at 407-352-6891 or you can email me directly at amalie.martinez@mckinley.com. Best Regards, Amalie Martinez Assistant Community Manager Monterey Lake Apartment Homes


nicolemarie639's picture

Work Orders Incomplete

Feedback Problem for Monterey Lake

Vivo en Monterey Lake Orlando FL. Mi apartamento es J 207. Estoy disgustada con la administración que está en la oficina ya que no son profesionales en absoluto. He estado viviendo aquí desde 2017 y nunca he tenido tantos problemas como ahora. Estoy embarazada y he enviado un pedido desde el 22 de agosto de 2019 para arreglar los cajones de la cocina porque están rotos debido a su vejez y me callo y no les interesa. En las órdenes de trabajo, dicen que ya las completó el gerente de mantenimiento llamado Miguel cuando nadie realmente ha venido al departamento. Los cajones de la cocina no se...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Nicole, I tried to reach you via phone but was not able to get through. I would love to take some time and speak with you regarding your concerns, when is the best time for you? Please feel free to stop by the Leasing Office or give me a call at 407-352-6891 or you can email me directly at amalie.martinez@mckinley.com. Best Regards, Amalie Martinez Assistant Community Manager Monterey Lake Apartment Homes


nicolemarie639's picture

Work Orders Incomplete

Feedback Problem for Monterey Lake

I live in Monterey Lake Orlando FL. My apt is J 207. I am disgusted with the administration that is in the office since they are not professionals at all. I've been living here since 2017 and I've never had as much trouble as now. I am pregnant and I have submitted an order since August 22, 2019 to come and fix the kitchen drawers because they are broken because of their old age and I shut up and they are not interested. In the work orders they say that they are already completed by the maintenance manager named Miguel when no one has really come to the apartment. The kitchen...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Nicole, I tried to reach you via phone but was not able to get through. I would love to take some time and speak with you regarding your concerns, when is the best time for you? Please feel free to stop by the Leasing Office or give me a call at 407-352-6891 or you can email me directly at amalie.martinez@mckinley.com. Best Regards, Amalie Martinez Assistant Community Manager Monterey Lake Apartment Homes


Jpdandrade's picture

Late Night Noise

Feedback Problem for Monterey Lake

Bld U (6904 Wilkow Dr) Apt 105 continues to be inconsiderably loud. It is currently 1:26am, and I can hear the yelling argument, banging that has woke me again. The walls aren’t noise proof, so it would be nice if they can keep down the arguments and noise considering their neighbors work early in the morning. I hate to complain about this or be a nag, I just wish to be able to have a quiet room to sleep when it gets late. If I could attach a recording to this complaint I would to prove it’s not an exaggeration. They’re kids scream and yell and in the bedroom they yell at night and speak...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Jeremiah,

I am sorry to hear you were experiencing this noise disturbance. Anytime you have an after hours disturbance you should contact the Orange County Sheriff at 407-836-4357 so they can assist you. This will help us to identify which residents are not abiding by our community rules and regulations. If you would like, we can meet privately at the Leasing Office and discuss this together further. You can also contact me directly at amalie.martinez@mckinley.com if you are unable to stop by!

Best Regards 

Amalie Martinez, Assistant Community Manager 

Monterey Lake Apartment Homes


xodani's picture

Parties EVERY SINGLE NIGHT.

Feedback Problem for Monterey Lake

This is the 5 time having to call 911 in the past 3 weeks. Blasting music every night. Get home after a 10 hour shift and these people are in the pavilions and “beach” area blasting music. Obviously me meeting with officers every night and video recording these people every night is doing absolutely nothing and I’m tired of listening to it. Tried to confront these residents and beg them to please leave they still refused and are refusing to leave. Police are on the way. DO SOMETHING ABOUT THE DAMN PAVILIONS. I WILL NOT GO ANOTHER SLEEPLESS NIGHT

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Daniele,

I am sorry to hear you were experiencing this noise disturbance. Anytime you have an after hours disturbance you should contact the Orange County Sheriff at 407-836-4357 so they can assist you. This will help us to identify which residents are not abiding by our community rules and regulations.I also want to thank you for stopping by the leasing office to meet with me and discuss this together. If you have any further questions or concerns please contact me directly at  amalie.martinez@mckinley.com 

Best Regards 

Amalie Martinez, Assistant Community Manager 

Monterey Lake Apartment Homes

xodani's picture
xodani

The police don’t do anything regarding these situations and do not take reports! They have insisted it is your responsibility as the landlords to have the security to handle these residents!


aihf16@gmail.com's picture

No A/C Bldg P

Feedback Problem for Monterey Lake

The A/C is not working on building P

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Evening Adriel,

I am sorry to hear that the AC is not working in your building. Thank you for letting us know about this. We have dispatched our technician to the community and they will work to repair as quickly as possible. 

Best Regards,

 

Zachary O'Neal

Community Manager

Monterery Lake Apartment Homes

aihf16@gmail.com's picture
aihf16@gmail.com

Thank you! Have you heard any update?

Redrobert203's picture
Redrobert203

Wasn't working in N either. and i sleep during the day which SUCKS