Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
nicolemarie639's picture

Work Orders Incomplete

Feedback Problem for Monterey Lake

I live in Monterey Lake Orlando FL. My apt is J 207. I am disgusted with the administration that is in the office since they are not professionals at all. I've been living here since 2017 and I've never had as much trouble as now. I am pregnant and I have submitted an order since August 22, 2019 to come and fix the kitchen drawers because they are broken because of their old age and I shut up and they are not interested. In the work orders they say that they are already completed by the maintenance manager named Miguel when no one has really come to the apartment. The kitchen...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Nicole, I tried to reach you via phone but was not able to get through. I would love to take some time and speak with you regarding your concerns, when is the best time for you? Please feel free to stop by the Leasing Office or give me a call at 407-352-6891 or you can email me directly at amalie.martinez@mckinley.com. Best Regards, Amalie Martinez Assistant Community Manager Monterey Lake Apartment Homes


Jpdandrade's picture

Late Night Noise

Feedback Problem for Monterey Lake

Bld U (6904 Wilkow Dr) Apt 105 continues to be inconsiderably loud. It is currently 1:26am, and I can hear the yelling argument, banging that has woke me again. The walls aren’t noise proof, so it would be nice if they can keep down the arguments and noise considering their neighbors work early in the morning. I hate to complain about this or be a nag, I just wish to be able to have a quiet room to sleep when it gets late. If I could attach a recording to this complaint I would to prove it’s not an exaggeration. They’re kids scream and yell and in the bedroom they yell at night and speak...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Jeremiah,

I am sorry to hear you were experiencing this noise disturbance. Anytime you have an after hours disturbance you should contact the Orange County Sheriff at 407-836-4357 so they can assist you. This will help us to identify which residents are not abiding by our community rules and regulations. If you would like, we can meet privately at the Leasing Office and discuss this together further. You can also contact me directly at amalie.martinez@mckinley.com if you are unable to stop by!

Best Regards 

Amalie Martinez, Assistant Community Manager 

Monterey Lake Apartment Homes


xodani's picture

Parties EVERY SINGLE NIGHT.

Feedback Problem for Monterey Lake

This is the 5 time having to call 911 in the past 3 weeks. Blasting music every night. Get home after a 10 hour shift and these people are in the pavilions and “beach” area blasting music. Obviously me meeting with officers every night and video recording these people every night is doing absolutely nothing and I’m tired of listening to it. Tried to confront these residents and beg them to please leave they still refused and are refusing to leave. Police are on the way. DO SOMETHING ABOUT THE DAMN PAVILIONS. I WILL NOT GO ANOTHER SLEEPLESS NIGHT

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Daniele,

I am sorry to hear you were experiencing this noise disturbance. Anytime you have an after hours disturbance you should contact the Orange County Sheriff at 407-836-4357 so they can assist you. This will help us to identify which residents are not abiding by our community rules and regulations.I also want to thank you for stopping by the leasing office to meet with me and discuss this together. If you have any further questions or concerns please contact me directly at  amalie.martinez@mckinley.com 

Best Regards 

Amalie Martinez, Assistant Community Manager 

Monterey Lake Apartment Homes

xodani's picture
xodani

The police don’t do anything regarding these situations and do not take reports! They have insisted it is your responsibility as the landlords to have the security to handle these residents!


aihf16@gmail.com's picture

No A/C Bldg P

Feedback Problem for Monterey Lake

The A/C is not working on building P

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Evening Adriel,

I am sorry to hear that the AC is not working in your building. Thank you for letting us know about this. We have dispatched our technician to the community and they will work to repair as quickly as possible. 

Best Regards,

 

Zachary O'Neal

Community Manager

Monterery Lake Apartment Homes

aihf16@gmail.com's picture
aihf16@gmail.com

Thank you! Have you heard any update?

Redrobert203's picture
Redrobert203

Wasn't working in N either. and i sleep during the day which SUCKS


amalie.martinez@mckinley.com's picture

Water Shutoff Building N

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We had a leak in one of our apartments that needs to be repaired. We have shut off water in building N in order to complete this emergency repair. We are working quickly to fix and restore service. Please keep in mind shutting down the water will also affect your air conditioning as the two are conected.We anticipate this repair to be completed within the next hour. Thank you in advance for your patience and understanding as we make this emergency repair.

Best Regards... Amalie Martinez, Assistant Community Manager,...



amalie.martinez@mckinley.com's picture

HOT WATER UPDATE

Announcement for Monterey Lake

Hello Residents, we are pleased to inform you that the hot water boiler has been intsalled sucessfully and you should now have hot water. Please allow the water to run for a couple of minutes before you use it. Thank you all so much for your patience.

Amalie Martinez, Assistant Community Manager at Monterey Lakes



amalie.martinez@mckinley.com's picture

HOT WATER UPDATE!

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

**Updated**

We have located the boiler that needs replacement and we are in the process of installing a new one. We expect to have hot water restored within the next 4-6 hours.

We are experiencing an issue with our hot water boiler for Buildings H, I, J, K, & L. We have already dispatched our vendor to determine the cause and have been working since last night and through the morning to repair. We apologize in advance for any inconvenience this may have caused and understand your frustration in the lenghtyness of...


mskatcee's picture
mskatcee

So what about the air conditioning? I haven't had a/c the last 2 nights and don't want to have to go through a 3rd night. If the water is on, then why is there no a/c?

aihf16@gmail.com's picture
aihf16@gmail.com

The a/c is not working on building P!!!


Williams08's picture

2 Days no hot water!!!

Feedback Problem for Monterey Lake

Its been 2 days and no hot water! Am I suppose to give my kids a cold bath? Why pay as much as we do and no hot water! I shouldn't have to boil water to make it hot then cool it down so my kids don't get burn from boilimg water!...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning, I sincerely apaologize for this inconvenience I certainly undertsand how frustrating this situation has been. Typically in an emergency situation such as this one it is difficult to gather an exact time when service will be restored as we are in the hands of our vendors. I can assure you they have been working through the night and into this morning to replce the broken boiler in your court yard we are expecting to have this issue resolved no later than this afternoon. Thank you again for your patience in this matter. 

 

Amalie Martinez


amalie.martinez@mckinley.com's picture

WATER OUTAGE UPDATE

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We are still working to resolve this issue with the water in community. Our vendors are working as quickly as possible and will be restoring water by 6pm. I apologize for any inconvenience this is causing but we are working to resolve as quickly as possible.

Best Regards,

Amalie Martinez

Assistant Community Manager

Monterey Lake Apartment Homes


mskatcee's picture
mskatcee

Still no hot water and no a/c

xodani's picture
xodani

So what are we supposed to do at this point I was told there would be a temporary fix in the hot water until tomorrow. Still no hot water. I haven’t been able to properly disinfect myself or my dishes for two days. I’ve been sick. I just want to take a hot shower. I really hope our rent is being partially credited because this just isn’t right. I have to be up at 4 am for work. Cannot wash myself, my hair or my dishes. What are we supposed to do??

Williams08's picture
Williams08

Its been 2 days and no hot water! Am I suppose to give my kids a cold bath? Why pay as much as we do and no hot water! I shouldn't have to boil water to make it hot then cool it down so my kids don't get burn from boiling water!


amalie.martinez@mckinley.com's picture

Reminder WATER SHUT OFF TODAY

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

This email is a reminder that we are still experiencing intermitent failure of the boiler which is not allowing the water to heat properly. Please know we are working as quickly as possible to get this issue corrected as we understand how inconvenient this can be. We have our plumbers on site this morning and they will need to shut off water supply to the entire community from approx. 9am to 3pm in order complete these emergency repairs. We sincerely apaologize for the inconvenience and thank you in advance for your patience as we work to...


znegron707's picture
znegron707

Any new updates?

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Hi Zuleyca, I am sorry I just posted a an update water should be on before 6 pm today. Thank you