Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
gladysi308's picture

Air conditioning out out out

Feedback Problem for Monterey Lake

Air conditioning out of service in the building"i" what happens now. how much they solve //// Aire acondicionado fuera de servicio en el edificio "i". que pasa ahora. cuanto solucionan...

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Morning Gladys,

The AC was down temporarily but was restored shortly after. I do apologize for any inconvenience this may have caused as our goal is to ensure you are comfortable in your home. Please remember if you have a maintenance emergency such as no Air Conditioning you can contact us directly at 407-352-6891 which will greatly help us speed up our response time! If there is anything else I can do to help please do not hesitate to stop by the Leasing Office or give me a call!

 

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


zacharyoneal's picture

Buildings D, E, F, & G Water Shut Off Thursday 4/4

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We will be completing the final phase of the installation of the new chiller in Mechanical Room 2 that provides Air Conditioning to buildings D, E, F, and G tomorrow. This will require water to be shut off to the courtyard from 10am to approximately 2pm. We apologize in advance for any inconvenience this may cause however this will be the final step of the installation process. Thank you again for your patience and understanding as we upgraded the Air Conditioning for your Buildings.

Best Regards,

Zachary O'...


mrkillintime's picture
mrkillintime

What's the deal with building t no water


zacharyoneal's picture

Hot Water Outage

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We have had a pump on the hot water boiler for Buildings A, B, & C go down. We are working to have this pump repaired but this will take approximately 5 hours to complete. Please know we are working as quickly as possible to get this issue corrected as we understand how inconvenient this can be. Thank you in advance for your patience as we work to correct this issue.

Best Regards,

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes



zacharyoneal's picture

Hot Water Outage

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We have been working throughout the day to repair the hot water boiler for Buildings D, E, F, & G. We are still experiencing intermitent failure of the boiler which is not allowing the water to heat properly. Please know we are working as quickly as possible to get this issue corrected as we understand how inconvenient this can be. Thank you in advance for your patience as we work to correct this issue.

Best Regards,

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes



Ebolys venot obregon's picture

Situations from the apartment in general

Feedback Problem for Monterey Lake

Hello, for about a year now I've been having troubles with cockroaches; there was a time where I constantly ask for fumigations, those were completed, but honestly I don't feel satisfied with the work because I still have the same problem, and it actually looked like it was their food instead of killing them; however, the only thing that worked was the little papers with glue but those got filled really fast due to the quantity of cockroaches and it's gross. At this moment I would like to ask for a deep fumigation. In addition, I would like to ask for some other oreders...

amalie.martinez's picture
amalie.martinez McKinley Employee

Good Morning Ebolys, I sincerely apaoogize for the inconvenience and I thank you so much for taking my call yesterday as it was a pleasure to speak with you. I am glad we were able to come up with a solution to get these things fixed for you. I am looking foward to meeting with you next Monday, please let me know if there is anything else I can do for you. Hope you have a great day, Amalie Martinez, Assistant Community Manager. 


zacharyoneal's picture

Brief Water Shut Off Today

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

We have a water leak in Building Q that has required us to shut off water to that community. We apologize in advance for any inconvenience this may cause and are working as quickly as possible to restore. We expect water to be off from 10am to 12pm. We will notify you if there are any changes to this anticipated water shut off schedule.

Best Regards,

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


mrkillintime's picture
mrkillintime

Any word when we will get AC back it's getting a bit warm


amalie.martinez's picture

April Rent Payments

Announcement for Multiple Communities

Dear Residents,

We wanted to remind everyone that April's rent is due on Tuesday, April 2nd, 2019. It is imperative that you make the proper arrangements now to ensure that your April payment is made on time through any of our available payment methods.

If you wish to pay by check or money order, these must be brought in to the office during normal business hours. You may also choose to pay with a check or credit card, through our resident portal online or by calling 1-866-869-4014 and providing your unique residentID.

Please stop by or call us in the office if you...



amalie.martinez's picture

April Rent Payments

Announcement for Multiple Communities

Dear Residents,

We wanted to remind everyone that April's rent is due next Wednesday. It is imperative that you make the proper arrangements now to ensure that your April payment is made on time through any of our available payment methods.

If you wish to pay by check or money order, these must be brought in to the office during normal business hours. You may also choose to pay with a check or credit card, through our resident portal online or by calling 1-866-869-4014 and providing your unique residentID.

Please stop by or call us in the office if you have any...


Anacesar's picture
Anacesar

Buenos dias ya pague online y ni he recibidi la confirmación del pago

Anacesar's picture
Anacesar

Necesito el recibo del pago de la renta. Pague online

amalie.martinez's picture
amalie.martinez McKinley Employee
Hola Ana, lamento mucho que no hayas recibido tu recibo. Por favor verifique su correo electrónico, por lo general se envía allí una vez que haya realizado el pago, si no se recibió, pase por la oficina y estaré encantado de imprimirle una copia. Espero que tengan un gran fin de semana. Amalie Martinez Assistant Cumminty Manager at Monterey Lakes 

AlexSoria's picture

Mold Issue

Feedback Problem for Monterey Lake

I don't know where to start, I'm very disappointed...... I reported the Mold at the office around tree moths ago, 1st time, they forgot to put the Work Order through!, 2nd time (almost one month later), I asked several times if I've to cover anything in my apt. they said NO!, once I got home I realized that my furniture has residues from the spray the used!, they did just an area with this spray, what about the rest of the missing areas???? The 3rd time.....they just cleaned with clorox (I can do that myself!!) around the AC Filter, again, what about the rest of the missing...

xiomaral0902's picture
xiomaral0902 McKinley Employee

Good evening Alex, It was a pleasure meeting you and your daughter this afternoon. I wanted to personally thank you for welcoming me into your home. I truly understand how important your home is to you and your daughter and I want you to continue to enjoy living at Monterey Lake as much as we discussed today. I look forward to assisting in addressing your concerns. I will be reaching out to you this coming week with further details on our plan of action. I hope you have a wonderful weekend and I look forward to speaking with you soon. Kind regards, Xiomara


RCalderon's picture

Change of phone#

Feedback Question for Monterey Lake

Please update my New phone# 407-393-8865 as I no longer have (407-600-2966)

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Evening Raquel,

Thank you for letting us know of this change! I have updated your file to your new phone number. If there is anything else you may need please do not hesitate to stop by the Leasing Office or give us a call at 407-352-6891.

Have a great evening!

 

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes