Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
mariaperozo7@gmail.com's picture

Más de 6 horas sin agua

Feedback Problem for Monterey Lake

Hoy tenemos más de 6 horas sin agua.. totalmente inhumano sobre todo para los niños y mujeres embarazadas como es mi caso, pero para cobrar y multar si resuelven rápido!!! Son unos incompetentes e incapaces.. Ni siquiera avisaron con anticipación para que los residentes pudiéramos tomar nuestras previsiones, además de todo el aire funciona con agua.. hemos pasado el peor de los días que horror y sin ningún tipo solución por lo menos para el agua

amalie.martinez's picture
amalie.martinez McKinley Employee

Buenos días Maria, me disculpo sinceramente por las molestias que hemos estado trabajando todo el día y toda la noche para restaurar el agua en su edificio debido a esta reparación de emergencia. Hoy volveremos a trabajar durante todo el día para asegurarnos de que podamos solucionar este problema lo antes posible, ya que entendemos lo inconveniente que puede ser. Si tiene alguna duda, visite nuestra oficina. Gracias


ninivalentina02@gmail.com's picture

RECLAMANDO

Feedback Problem for Monterey Lake

Buenas tardes gusto en saludarle ya tenemos varios días sin parte del techo del apartamento y fue por un daño del aire acondicionado y tenemos 2 semanas en la espera de que arreglen el problema del techo.

mariaperozo7@gmail.com's picture
mariaperozo7@gm...

Hoy 4 de septiembre del 2019 tenemos más de 6 horas sin agua, esto es inhumano sobre todo para los niños y mujeres embarazadas, mi caso, no hemos podido ir al baño ni comer porque no tenemos agua, cómo es esto posible?? Y no da una solución para esto.. lo que me parece más ilógico es la manera como nos cobran la renta y no son capaces de solucionar un problema como este!!!


amalie.martinez's picture

Emergency Water Shut Off

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We had a leak in our main line that has now been repaired. However, upon turning the water back on there was a second line that broke. We have shut off water in the community in order to repair. We are working quickly to fix and restore service. Please keep in mind shutting down the water will also affect your air conditioning as the two are conected.We anticipate this repair to be completed within the next hour. Thank you in advance for your patience and understanding as we make this emergency repair.

Best Regards...



amalie.martinez's picture

Emergency Water Shut OFF

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

We have a leak in our main line that has required us to shut off water in the community in order to repair. We are working quickly to fix and restore service. Please keep in mind shutting down the water will also affect your air conditioning as the two are conected.We anticipate this repair to be completed by noon or sooner. Thank you in advance for your patience and understanding as we make this emergency repair.

Best Regards,

Amalie Martinez

Assistant Community Manager

Monterey Lake...


chefdchanel@gmail.com's picture
chefdchanel@gma...

We need more advanced notice. You sent this as you were turning it off. That’s unnacceptable and the 3rd or 4th time this has happened.

Bwelch87's picture
Bwelch87

Any update on how much longer the water will be off for?

znegron707's picture
znegron707

any new updates? its been almost 5 hours...

amalie.martinez's picture
amalie.martinez McKinley Employee

**Update**

We are working to quickly repair but expect water to be out for one more additional hour. Thank you in advance for your patience and understanding

rkasse30's picture
rkasse30

Hi! It's 5:00 on the dot. Still no water. Any updates on what is happening with the water?

mammaj06's picture
mammaj06

I'm so disappointed in this situation. I've been here for 7 years & never have seen so many problems. Every week something else is wrong. No adjustment on the rent. Yes it's an inconvenience. Coming home from work & no water or a/c. Ugh. Not happy

miguel1157@yahoo.com's picture
miguel1157@yahoo.com

How much longer will we be without water? We've already had 7 hours, I lived here since June this situation has happened 3 times, please

Fall15's picture
Fall15

It's 6 and we still don't have water! This is absolutely ridiculous and unacceptable! No updates for hours, and it's not like people around here don't have small children or anything. I am baffled by the uselessness of these announcemts and of the staff not being able to communicate properly amongst themselves or to the residents.

mammaj06's picture
mammaj06

I pay a lot of money to live here. This is unacceptable. The people in the office are a joke. Take something off the rent. This happens a lot. Fix the problem 6:30 no water.

mammaj06's picture
mammaj06

Wow almost 9 hrs no water or a/c. You guys really dropped the ball on this. Give better updates.


amalie.martinez's picture

Hurricane UPDATE - Office Closure

Announcement for Monterey Lake

Dear Monterey Lake Residents,

As you may be aware, Hurricane Dorian has strengthened to a Category 3 storm. Our community office will be closed Saturday through Tuesday, we will not be reopening until conditions are safe to do so.

Please follow all instructions to evacuate if you are in an area with mandatory evacuations or have any concern about your safety in your home. Please visit http://floridadisaster.org/shelters/ to locate the shelter nearest you.

...



Jpdandrade's picture

Jacuzzi Cold

Feedback Problem for Monterey Lake

Jacuzzi by Bld U is cold. I called a week ago to report the problem. Still cold and hasn’t been fixed.

amalie.martinez's picture
amalie.martinez McKinley Employee

Good Morning Jeremiah, I am sorry to hear the Jacuzzi in your court yard is not working I have contacted our pool company so they can come out and check on the Jacuzzi and they should be out early next week to make repais. If you have any further questions or concerns please stop by the office so we can discuss or send me an email at amalie.martinez@mckinley.com. Thank you 

Best Regards 

Amalie Martinez, Assistant Comunnity Manager 

Monterey Lake Apartment Homes


nikolekenny@gmail.com's picture

Need to make an appointment with zackary oneil

Feedback Problem for Monterey Lake

Need to make an appointment to discuss the situation and and what we discussed about my losses and still unable to unpack . Please get back to me on the soonest we can sit and go over things Asap .

amalie.martinez's picture
amalie.martinez McKinley Employee

Good Afternoon Nikole, Thank you so much for taking my call. I am looking foward to meeting with you tomorrow to discuss your current situation. If you have any questions or concerns in the mean time please do not hesistate to give me a call at 407.352.6891. Thank you Amalie Martinez, Assistant Cummunity Manager 


amalie.martinez's picture

Hurricane Preparedness

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

As you know we are keeping a close eye on Hurricane Dorian and we at McKinley wanted to take a moment to remind everyone of the importance of being prepared for anything that comes our way. Review the important points below:

The best way to stay informed is to sign up for my.mckinley.com. If you need your “Name ID” please contact
the Monterey Lake Office at (407)352-6891.

Preparation
• The McKinley Team will remove/secure pool umbrellas and furniture.
• Pools, spas and other amenities may be closed before...



amalie.martinez's picture

September Rent

Announcement for Monterey Lake

Dear Monterey Lake Residents,

This is a friendly reminder that rent is due, September 1st (Sunday) and September 2nd is Labor Day a legal holiday. Our office is closed on both days, It is imperative that you make the proper arrangements now to ensure that your September payment is made on time through any of our other available payment methods such as ACH or credit/debit card online or cash pay option at any Walmart, Amscot etc. You can also pay your rent by calling 1-866-869-4014 and providing your unique resident ID. We strongly encourage that you register your online account or...



xodani's picture

In

Feedback Problem for Monterey Lake

Again. Another night we have been kept up all night dude to people partying and getting drunk outside our front door. I’m sick of this every single night. It’s disturbing my way of life and my household. Leaving trash everywhere every night that I’m worried my pet could get into. Please do something about your inconsiderate residents! We who have full time jobs DO NOT need to listen to this every single night!

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Daniele,

 

Thank you for stopping by the office and speaking with me regarding these concerns. As we discussed, notices have been sent out reminding the community of our rules and regulations regarding noise and use of the pavilions/pools. Please continue to reach out to me should you have any further issues so I can continue to assist.

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes