Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
courtneyd's picture

used to be a big fan but not lately

Feedback Problem for Monterey Lake

you know i am normally a big fan of monterey lakes but this past month i am really upset with this complex, i understand some things were out of the control of yall but the point is we pay a decent amount of rent and should expect things to be great, over the past 3 weeks we have went without water an entire day and without a/c 2 days, the maintenance on the pool was suppose to be friday-monday it took til Wednesday of dealing with construction and the early morning wake up with it. Not only that the past few days i guess maintenance has benn up and around at 7 and 8 am with their radios...

ARainey's picture
ARainey McKinley Employee

I understand your frustration with the recent events we have had here at Monterey. Let me reassure you that the water situation was an unforseen emergency that was taken care of as quickly as possible. I hope you are enjoying the new pool deck, I personally was very happy to be able to have that replaced for all of you. The process of replacing a pool deck does take some time and the craftmanship of the decking itself required the use of tools that were loud during the day. Now that the deck has been replaced there shouldn't be any furthur noise disturbances of that magnitude. Arumba (our internet provider) was out on Monday for you as well to take care of the internet outage that was a problem for several buildings.

I was unaware of your air conditioning problem and am hoping that it is repaired. If for some reason it is not please let me know so I can get that taken care of for you.

You stated that you are normally a big fan of Monterey Lakes and now that this unfortuante chain of bad events have subsided I am sure that you will be happy again. Give us a chance to remind you why you once "Loved" us!

I am always available to speak with you if you have any questions or concerns. I look forward to seeing you soon!


courtneyd's picture

Normally a fan of Monterey but not lately.

Feedback Problem for Monterey Lake

you know i am normally a big fan of monterey lakes but this past month i am really upset with this complex, i understand some things were out of the control of yall but the point is we pay a decent amount of rent and should expect things to be great, over the past 3 weeks we have went without water an entire day and without a/c 2 days, the maintenance on the pool was suppose to be friday-monday it took til Wednesday of dealing with construction and the early morning wake up with it. Not only that the past few days i guess maintenance has benn up and around at 7 and 8 am with their radios...

hkgary's picture
hkgary

today mon.4-25 the trash pickup came at 5am WHAT IS GOING ON HERE

MistySanford's picture
MistySanford

Well......I have been without hot water for over 24 hours now and NO REPLY from maintenance after I have left 3 messages with them. The office is closed today yet they want their rent.

MistySanford's picture
MistySanford

LMBO....right after I typed that last message, he called.


Wguilfoyle's picture

Nadia - Monterey Lake

Feedback Praise for Monterey Lake

I would like to just say that before selecting this property I visited several other properties and what brought me back was service. Nadia was very friendly, knowledgeable, and personable. She is actually the main reason we selected McKinley properties. I thank you very much for the great service and hiring such great staff.

ARainey's picture
ARainey McKinley Employee

You are so right! Nadia is a wonderful addition to our team. Her sparkling personality and dedication to Monterey Lakes makes her invaluable. I am so happy you chose to make us your new home.


milagrost's picture

Problem with the A/C at building C

Feedback Problem for Monterey Lake

On saturday I went to the office to report they A/C in my apartment. Seen the day of the water shutting off it hasn't been working. The lady told me that everything was fix. But the true is, is hasn't been fix at all. At least in my apartment it feel very warm it looks like, like when in christmas when is the fan on. When I coming from work is hard to relax with this warm in the apartment. Hopefully this time I would get any answers. Thank you...

ARainey's picture
ARainey McKinley Employee

The Chiller System in your courtyard was undergoing maintenance this morning. Everything has been repaired and should be fully operational now. Please let me know if we need to come to your apartment and repair your particular unit. Thank you for your patience.

milagrost's picture
milagrost

Thanks, I would.


milagrost's picture

A/C not cooling.

Feedback Problem for Monterey Lake

I'm from building C and I was wondering if the A/C is not working? Seen the water problem is been very hot in my home. And get worse at night. I have try to send the request through here but is asking me for an ID number. Thank you...

ARainey's picture
ARainey McKinley Employee

od Morning! The chiller system needed some unexpected repairs the weekend, we also completed some preventive maintenance on the system Monday morning. Everything should be fully operational now. Thank you so much for bringing this to my attention. If you need anything or have any other concerns please let me know.


courtneyd's picture

BUILDING C

Feedback Problem for Monterey Lake

There needs to be a reminder sent around that people need to be respectful of partying. this is the 4 th night this week there has been such loud partying that cops have been called, tonight it was the pool previously its been in apts.

milagrost's picture
milagrost

I second that, is been horrible, seen they open again. I understand that they want to use the pool but late at night is too much. And I have try the number that I was giving once to call the cops and is not working. I don't know if is something wrong but I would like a number that is actually working. Thanks

courtneyd's picture
courtneyd

407-836-4357
orange county sheriff office

milagrost's picture
milagrost

Thank you. :-)


courtneyd's picture

BUILDING C

Feedback Problem for Monterey Lake

There needs to be a reminder sent around that people need to be respectful of partying. this is the 4 th night this week there has been such loud partying that cops have been called, tonight it was the pool previously its been in apts.

ARainey's picture
ARainey McKinley Employee

Good Morning! I was made aware of this by you as well as several residents in your courtyard. I have addressed this situation already and will continue to monitor the situation to make sure it does not happen again. Thank you so much for bringing this to my attention. If you need anything or have any other concerns please let me know.


ARainey's picture

THANK YOU

Announcement for Monterey Lake

I would like to thank each and everyone of you for your patience today while the water and chiller systems were shut down. I am happy to announce that the water and chiller systems are now operational. Please run your water for a few minutes to allow any debris to clear the lines and then your water is ready for use. I understand how frustrating it was to have both your water and air conditioners out for the duration of the day and I appreciate your patience while we made necessary repairs. If there is anything I can do for you, please do not hesitiate to contact me anytime.


MistySanford's picture
MistySanford

I applaud the staff! I can't imagine having to handle calls from every single unit and EVERYONE in the office did a great job! Thank you for offering the water and even offering a place to hang out :)
Sometimes, things happen that are beyond our control...true...and they way the staff went above and beyond their call of duty is commendable. Mahalo (thank you) again! ^-^


courtneyd's picture

ABC Pool

Feedback Question for Monterey Lake

We were told the pool would reopen on monday (yesterday) and yet construction is still going on. How much longer will this be going on? i understand its to make everything better but the drills are getting annoying so i was just wondering how much longer we will be with it?

AlbertMBerriz's picture
AlbertMBerriz McKinley Employee

Thank you for your note! I am certain our Monterey Lake team will be back soon with your answer! Thanks for checking in and your feedback is very important to us!

Warmest Regards,

Albert


ARainey's picture

WATER SHUT OFF

Announcement for Monterey Lake

An emergency repair is being conducted on the property at this time. We are anticipating the water to be shut off for two more hours. We apologize for an inconvienence this may have caused. If you have any questions or concerns please contact us at 407-352-6891


courtneyd's picture
courtneyd

Thanks for the update!

richnliz32310's picture
richnliz32310

Does that mean we get a discount on our monthly rent since we can't shower use the bathroom or boil our food... unfortunately this is my day off and im pregnant smelly hungry and I have to use the bathroom every 10 minutes :(