Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
ponsj2's picture

Called emergency maintenance

Feedback Problem for Monterey Lake

Called for hot water outage and after checking things out the technician called me back and stated that I would have hot water in the next two hours. Two hours later... nothing. This happens too much here... If service goes down for a significant period, then a portion of our rent should be refunded. I really don't like being told something is taken care of, only to find that not to be true...

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Francis,

I do apologize as it did take a little longer than anticipated to restore the hot water service to your home. When these maintenance emergencies arise, we always try to give the most accurate information and work as quickly as possible to complete repairs. At this time all hot water has been restored. If there is anything additional I can do to assist please do not hesitate to stop by the Leasing Office or give me a call at 407-352-6891.

Best Regards,

 

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


zacharyoneal's picture

Hot Water Outage

Announcement for Monterey Lake

Good Evening Monterey Lake Residents,

We are experiencing an issue with our hot water boiler for Buildings M, N, P, & Q. We have already dispatched our vendor to determine the cause and to repair. We are working as quickly as possible to restore the hot water and will update you once completed.

Best Regards,

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes



sardorbek's picture

Early contract termination form

Feedback Problem for Monterey Lake

I’ve been living at MontereyLake since 2011 and have never caused any problem but due to my family situation have changed decided to move to another place but my lease is still on I spoke with the leasing office and asked them if I could give my 60 day notice online because of my work schedule can’t stop by but I was told that they would leave the form to fill up and drop off at the drop box I called back to ask them to leave it not outside but inside the apartment and they said ok no problem but after I got off work I came to fill up the form but it’s not inside or outside so disappointed by...

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Evening Sardorbek,

I apologize that we failed to drop of the notice to vacate form to you yesterday evening. I wanted to confirm that you received the form we dropped off to you this morning and see if you had any further questions I could assist you with. Please do not hesitate to stop by the Leasing Office or give me a call at 407-352-6891 so we can discuss together. 

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


Eyving22.'s picture

Owner’s request (Urgent)

Feedback Problem for Monterey Lake

Hi Mr O’Neal I sent you an email request that I need to be answered by you as soon as possible (tomorrow 2/1/19) is the deadline given to me to do it. I ask you please, please go to your e-mail to read and know what I am talking about. Thank you very much in advance for your collaboration.

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Morning Eyving,

From our conversation this morning, all has been completed and sent over to your new community. If there is anything else I can do to help please let me know!

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


zacharyoneal's picture

**Update** Brief Water Shut Off

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

**Update**

We are still continuing to make this emergency plumbing repair. We are estimating one more hour until water will be restored.

We had to make a shut off to the water in order to make an emergency plumbing repair. We expect water to be restored by 6pm or sooner. We apologize in advance for any inconvenience this may cause and appreciate your patience as we make this emergency repair.

Best Regards,

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes



Ogbe Yono's picture

Water outage

Feedback Problem for Monterey Lake

Building H is been affected also. Could you see what's going on???...

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Jose,

We had to make a shut off to the water in order to make an emergency plumbing repair. We expect water to be restored by 5pm or sooner. We apologize in advance for any inconvenience this may cause and appreciate your patience as we make this emergency repair.

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


zacharyoneal's picture

Brief Water Shut Off

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We had to make a shut off to the water in order to make an emergency plumbing repair. We expect water to be restored by 5pm or sooner. We apologize in advance for any inconvenience this may cause and appreciate your patience as we make this emergency repair.

Best Regards,

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


Elvis787's picture
Elvis787

How is this an ongoing problem that hasn’t been solved. This is a month to month issue that is very irritating at this point. It’s either no hot water or no water at all. Its not cool at all that we as residents have to go through this every single month. In times it’s been every single week with a water issue. How is it that if a resident goes one day late on making a rent payment we are charged extra but we have to accept going without water for periods of time. Where is our “rent deduction”? Are we not paying for these services? Services that are included. This is how we start the first day of the year.


Holtj049's picture

Water outage

Feedback Problem for Monterey Lake

We live in building F and the water is out and has been for a few hours

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Jessie,

We had to make a shut off to the water in order to make an emergency plumbing repair. We expect water to be restored by 5pm or sooner. We apologize in advance for any inconvenience this may cause and appreciate your patience as we make this emergency repair!

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes


zacharyoneal's picture

**Hot Water Outage Buildings M, N, P, & Q**

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We are experiencing an issue with our hot water boiler for Buildings M, N, P, & Q. We have already dispatched our vendor to determine the cause and to repair. We understand this also took place last evening and apologize in advance for any inconvenience this may cause. We are working as quickly as possible to restore the hot water and will update you once completed.

Best Regards,

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes



HJ's picture

party time

Feedback Problem for Monterey Lake

moneterey needs color hour for the party in the social areas, there is no respect for the people, parties until 5 in the morning, people screaming, music at full volume, smoking, urinating anywhere, it became a disaster to live here

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Evening Jhonny,

I am sorry to hear you were experiencing this noise disturbance. Anytime you have an after hours disturbance you should contact the Orange County Sheriff at 407-836-4357 so they can assist you. This will help us to identify which residents are not abiding by our community rules and regulations. If you would like, we can meet privately at the Leasing Office and discuss this together further. You can also contact me directly at zachary.oneal@mckinley.com if you are unable to stop by!

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes