Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
amalie.martinez's picture

HOT WATER UPDATE

Announcement for Monterey Lake

Hello Residents, we are pleased to inform you that the hot water boiler has been intsalled sucessfully and you should now have hot water. Please allow the water to run for a couple of minutes before you use it. Thank you all so much for your patience.

Amalie Martinez, Assistant Community Manager at Monterey Lakes



amalie.martinez's picture

HOT WATER UPDATE!

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

**Updated**

We have located the boiler that needs replacement and we are in the process of installing a new one. We expect to have hot water restored within the next 4-6 hours.

We are experiencing an issue with our hot water boiler for Buildings H, I, J, K, & L. We have already dispatched our vendor to determine the cause and have been working since last night and through the morning to repair. We apologize in advance for any inconvenience this may have caused and understand your frustration in the lenghtyness of...


mskatcee's picture
mskatcee

So what about the air conditioning? I haven't had a/c the last 2 nights and don't want to have to go through a 3rd night. If the water is on, then why is there no a/c?

aihf16@gmail.com's picture
aihf16@gmail.com

The a/c is not working on building P!!!


Williams08's picture

2 Days no hot water!!!

Feedback Problem for Monterey Lake

Its been 2 days and no hot water! Am I suppose to give my kids a cold bath? Why pay as much as we do and no hot water! I shouldn't have to boil water to make it hot then cool it down so my kids don't get burn from boilimg water!...

amalie.martinez's picture
amalie.martinez McKinley Employee

Good Morning, I sincerely apaologize for this inconvenience I certainly undertsand how frustrating this situation has been. Typically in an emergency situation such as this one it is difficult to gather an exact time when service will be restored as we are in the hands of our vendors. I can assure you they have been working through the night and into this morning to replce the broken boiler in your court yard we are expecting to have this issue resolved no later than this afternoon. Thank you again for your patience in this matter. 

 

Amalie Martinez


amalie.martinez's picture

WATER OUTAGE UPDATE

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We are still working to resolve this issue with the water in community. Our vendors are working as quickly as possible and will be restoring water by 6pm. I apologize for any inconvenience this is causing but we are working to resolve as quickly as possible.

Best Regards,

Amalie Martinez

Assistant Community Manager

Monterey Lake Apartment Homes


mskatcee's picture
mskatcee

Still no hot water and no a/c

xodani's picture
xodani

So what are we supposed to do at this point I was told there would be a temporary fix in the hot water until tomorrow. Still no hot water. I haven’t been able to properly disinfect myself or my dishes for two days. I’ve been sick. I just want to take a hot shower. I really hope our rent is being partially credited because this just isn’t right. I have to be up at 4 am for work. Cannot wash myself, my hair or my dishes. What are we supposed to do??

Williams08's picture
Williams08

Its been 2 days and no hot water! Am I suppose to give my kids a cold bath? Why pay as much as we do and no hot water! I shouldn't have to boil water to make it hot then cool it down so my kids don't get burn from boiling water!


amalie.martinez's picture

Reminder WATER SHUT OFF TODAY

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

This email is a reminder that we are still experiencing intermitent failure of the boiler which is not allowing the water to heat properly. Please know we are working as quickly as possible to get this issue corrected as we understand how inconvenient this can be. We have our plumbers on site this morning and they will need to shut off water supply to the entire community from approx. 9am to 3pm in order complete these emergency repairs. We sincerely apaologize for the inconvenience and thank you in advance for your patience as we work to...


znegron707's picture
znegron707

Any new updates?

amalie.martinez's picture
amalie.martinez McKinley Employee

Hi Zuleyca, I am sorry I just posted a an update water should be on before 6 pm today. Thank you 


nikolekenny@gmail.com's picture

Party outside at 2:30 am thursday

Feedback Problem for Monterey Lake

About to phone the police this is out of control ! Music and yelling and just parting all night ! Some people work and have real jobs! Take the tables and chairs out gazebo , by building L since a rule paper clearly doesnt work . WE DONT PAY RENT HERE TO BE KEPT UP ALL NIGHT . I see the police will be on speed dial moving forward .. i have video of the partying and time am .. and as much alcohol they would of passed out by now. But they just get louder . There out there till sun comes up . Take the gazebo down do something . This needs to stop .

xodani's picture
xodani

I second this. Have only lived here 3 weeks and have had to call the police three times on these people as well as the fire department because they think it’s funny to pull fire alarms with no repercussions. Every single night there’s a party and every single night they destroy the area. Please take care of these residents. Especially when we all have their faces on camera.

amalie.martinez's picture
amalie.martinez McKinley Employee

Hi Daniele, Thank you so much for taking my call today it was a pleasure speaking with you. I hope I was able to provide some comfort in this situation. I will be working with my team and other community memebers to hopefully have this issue resolved as soon as possible. Thank you so much for your support in keeping our community safe. 

Amalie Martinez, Assistant Community Manager 


cnazario3's picture

No air conditioning Building U

Feedback Problem for Monterey Lake

No air conditioning Building U

amalie.martinez's picture
amalie.martinez McKinley Employee

Good Morning Christian, We sincerley apologize for the inconvenience in your unit last night, due to the water being out this usually will affect the A/C as well. We are diliginetly working to have this emergency repair completed today as we understand what an inconvenience this could. If you have any further conecerns please stop in the office so we can discuss. Thank you 


amalie.martinez's picture

Water Shut Off *Emergency Repairs*

Announcement for Monterey Lake

Good Evening Monterey Lake Residents,

We have been working throughout the day and night to repair the hot water boiler for Buildings H, I, J,K & L. We are still experiencing intermitent failure of the boiler which is not allowing the water to heat properly. Please know we are working as quickly as possible to get this issue corrected as we understand how inconvenient this can be. We will have our plumbers on site first thing in the morning and they will need to shut off water supply to the entire community from 9am to 3pm in order complete these emergency repairs. We sincerely...



amalie.martinez's picture

Hot Water Down

Announcement for Monterey Lake

Good Evening Monterey Lake Residents,

We have a leak in our hot water line that has caused an interruption in hot water service to Buildings, H,I,J,K and L till approximately 3pm tomorrow afternoon. We apologize in advance for this inconvenience and are working as quickly as possible to make this repair.

Best Regards,

Amalie Martinez

Assistant Community Manager

Monterey Lake Apartment Homes



znegron707's picture

Water turned on...?

Feedback Problem for Monterey Lake

Hey everyone. Noticed the water was turned back on. But I advise you let it run for a while or something. Water was coming out brown at my apartment. Just thought I'd give a heads up to everyone before they decide to shower and such.....

Joshtm84's picture
Joshtm84

check to make sure its hot as well the boilers may have not come back up

aihf16@gmail.com's picture
aihf16@gmail.com

No hot water!!!

Joshtm84's picture
Joshtm84

just called maintenance
and they won't restore hot water till tomorrow since the boiler broke

aihf16@gmail.com's picture
aihf16@gmail.com

unbelievable!

amalie.martinez's picture
amalie.martinez McKinley Employee

We sincerely apologize for the inconvenience. We hope to have this repaired for you all first thing in the morning. 

mammaj06's picture
mammaj06

I'm over this. You should take something off the rent for this. Ridiculous. Frustrated. Dissatisfied. Office employees go home at 6 but we live here!!!!

abi.wilson16@gmail.com's picture
abi.wilson16@gm...

Two days , no water. Absolutely ridiculous