Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
zacharyoneal's picture

*Scheduled Water Shut Off for Leak Repair*

Announcement for Monterey Lake

Good Evening Monterey Lake Residents,

We will need to shut off water to the community tomorrow, Tuesday January 14th, between 10am and 12:30pm in order to fix a main cold water line that has broken behind Building L. We understand how this is inconvenient and wanted to give as much advance notice as possible.

Thank you in advance for your patience and understanding as we complete this repair.

We will notify the community once the repairs have been completed and water is restored.

Best Regards,

Zachary O'Neal

Community...



Ebolys venot obregon's picture

The second bathroom (Urgent)

Feedback Problem for Monterey Lake

hello, the water continues to seep into the second bathroom, and the three times they have come to make an amendment have not requested the problem. I request a more intensive review to know what is really happening and that it is fixed. Thanks

christian.garcia's picture
christian.garcia McKinley Employee

Good morning Ebolys, 

I do apologize that you are experience this inconvience in your apartment home. I have submitted a work order for your aparment home so our techs can take a look and find out where the leak is coming from. 

In the future please use our maintenance request form on My Mckinley or call the office at 407-352-6891 so we may send a tech right away. 

Best wishes, 

Christian Garcia 

Customer Care Associate 

Monterey Lake Apartment Homes 


christian.garcia's picture

EMERGENCY WATER REPAIR UPDATE

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We would like to thank you for your patience regarding todays emergency water repair. We have completed the needed repairs for today and water has been restored to the community.

We do appoligze for the inconvience and thank you for being residents of Monterey Lake.

Please feel free to contact the leasing office at 407.352.6891 with any questions or concerns.

Best Regards,

Christian Garcia

Customer Care Associate

Monterey Lake Apartment Homes



Frank35's picture

Problems

Feedback Problem for Monterey Lake

New year new problems no water J building.We pay an overpayment for late payment one day. As for the service, it's totally zero.To the attention of Office employees. Provide good conditions to residents without drinking hot coffee at your office...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Fakhriddin, I apologize for this inconvenience. I do understand how frustrating it can be when we need to shut off water to the community to make emergency repairs when leaks arise. Please be assured we work as quickly as possible to repair and only shut off the water when absolutely necessary in order to make a repair. We try to notify everyone as quickly as possible when we know that we will need to make a shut off. If there is anything additional I can be of assistance for please do not hesitate to stop by the Leasing Office or give me a call at 407-352-6891. Best Regards, Amalie Martinez Community Manager Monterey Lake Apartment Homes


sally.berverena's picture

EMERGENCY WATER OUTAGE

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

We are sorry to inform you that we will be turning off the water today at approximately 9:00 AM in the entire Monterey Community. We will have it back on as soon as possible but do not have a time frame yet to complete the necessary repairs. We will let you all know as soon as possible. Thank you for your patience.

Please feel free to contact the leasing office at 407.352.6891 with any questions or concerns.

Have a wonderful day!

Sally Berverna


abi.wilson16@gmail.com's picture
abi.wilson16@gm...

Absolutely ridiculous. If it's not the water it's the AC. Pipes gotta be fixed every other day for what ??

carmendiazayala17@gmail.com's picture
carmendiazayala...

This is absolutely ridiculous!!!
This happens every single day in this apartments, oh but you can’t be late on your rent payments, because they charge you an arm and a leg..

Fall15's picture
Fall15

Any updates? Maybe a timeframe?


christian.garcia's picture

Emergency A/C Repairs

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

We are currently experiencing some issue with our chillers, this has caused interruptions to the Air Conditioning system in Buildings, A, B and C. We apologize in advance for this inconvenience and are working as quickly as possible to make these repairs. We will update you as soon as any updates are available.

Best Regards,

Christian Garcia

Customer Care Associate

Monterey Lake Apartment Homes



Alejillo's picture

Building 6851

Feedback Question for Monterey Lake

Will the spa from building 6851 be fixed any time soon?

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Alejandro,

 I am sorry to hear that you were having trouble with the spa. I have instructed my maintenance team to make sure they check on it this morning. If there is anything else I can do to assist please do not hesitate to let me know!

Best Regards,

 

Amalie Martinez

Community Manager

Monterey Lake Apartment Homes


Lancelink's picture

Noise Control

Feedback Problem for Monterey Lake

I understand we have tenants come and go every month. The new ones may not read the policies of this property. Right now, we have a big problem of loud music , especially around the gazebo area, past the designated time cutoff, plus smoking, which mean cigarette butts all over the ground. New Years Eve was especially bad , since we do not have management on the property. I know you want us to call the police dept when this happens, but sometime down the road, they will be getting tired of addressing these problems. Thank you for taking the time to read this post.

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Good Morning Dion,

 

Thank you for advising us of  these concerns. I have arranged to post an anouncement today reminding the community of our rules and regulations regarding noise and use of the pavilions/pools. Please continue to reach out to me should you have any further issues so I can continue to assist.

Best Regards,

 

Amalie Martinez

Community Manager

Monterey Lake Apartment Homes

 


aihf16@gmail.com's picture

Issue With Monterey Employee

Feedback Problem for Monterey Lake

Yesterday I was living the complex and when I'm backing up in my car with my family, this person with a Red Chevrolet Colorado with license plate KWP-U18 going over the speed limit in the parking lot behind building P almost hit me when Im almost out of the parking slot and them start honking me and he even get out of the vehicle aggressively whit his monterey appartment shirt (employee shirt) yelling at me that I was wrong and that I was a (bruto) that need to paid attention... when I know he is the one wrong going over the speed limit and as I said, I was almost in the middle of the...

amalie.martinez@mckinley.com's picture
amalie.martinez... McKinley Employee

Hello Adriel, I wanted to thank you for taking my call today it was a pleasure speaking with you. As I mentioned, I appreciate you very much for bringing this concern to my attention and I am very sorry for the inconvenience I can assure you we have worked together with our tech to insure this does not happen again. Please feel free to stop in, call me, or email me if you have any further concerns. I am always happy to help! You can reach me at 407.352.6891 or amalie.martinez@mckinley.com. Thank you and have a wonderful day! Best regards, Amalie Martinez Community Manager, Monterey Lakes


javier.villanueva's picture

Holidays Office Hours

Announcement for Monterey Lake

Dear Monterey Lake Residents,

We wanted to let everyone know that our Leasing Office will be closed on Tuesday, December the 31st and Wednesday January the 1st. We will reopen on Thursday, January the 2nd in regular working hours from 10 AM to 6 PM.

We will still have a member of our maintenance staff available to assist with any emergencies that might come up. Please remember, you can always reach our emergency maintenance team at 407-352-6891.

We hope that everyone has a safe and enjoyable holiday season!

Estimados Vecinos de Monterey Lake,...