Monterey Lake

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
amalie.martinez's picture

Water Shutoff Building N

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We had a leak in one of our apartments that needs to be repaired. We have shut off water in building N in order to complete this emergency repair. We are working quickly to fix and restore service. Please keep in mind shutting down the water will also affect your air conditioning as the two are conected.We anticipate this repair to be completed within the next hour. Thank you in advance for your patience and understanding as we make this emergency repair.

Best Regards... Amalie Martinez, Assistant Community Manager,...



amalie.martinez's picture

HOT WATER UPDATE

Announcement for Monterey Lake

Hello Residents, we are pleased to inform you that the hot water boiler has been intsalled sucessfully and you should now have hot water. Please allow the water to run for a couple of minutes before you use it. Thank you all so much for your patience.

Amalie Martinez, Assistant Community Manager at Monterey Lakes



amalie.martinez's picture

HOT WATER UPDATE!

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

**Updated**

We have located the boiler that needs replacement and we are in the process of installing a new one. We expect to have hot water restored within the next 4-6 hours.

We are experiencing an issue with our hot water boiler for Buildings H, I, J, K, & L. We have already dispatched our vendor to determine the cause and have been working since last night and through the morning to repair. We apologize in advance for any inconvenience this may have caused and understand your frustration in the lenghtyness of...


mskatcee's picture
mskatcee

So what about the air conditioning? I haven't had a/c the last 2 nights and don't want to have to go through a 3rd night. If the water is on, then why is there no a/c?

aihf16@gmail.com's picture
aihf16@gmail.com

The a/c is not working on building P!!!


amalie.martinez's picture

WATER OUTAGE UPDATE

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We are still working to resolve this issue with the water in community. Our vendors are working as quickly as possible and will be restoring water by 6pm. I apologize for any inconvenience this is causing but we are working to resolve as quickly as possible.

Best Regards,

Amalie Martinez

Assistant Community Manager

Monterey Lake Apartment Homes


mskatcee's picture
mskatcee

Still no hot water and no a/c

xodani's picture
xodani

So what are we supposed to do at this point I was told there would be a temporary fix in the hot water until tomorrow. Still no hot water. I haven’t been able to properly disinfect myself or my dishes for two days. I’ve been sick. I just want to take a hot shower. I really hope our rent is being partially credited because this just isn’t right. I have to be up at 4 am for work. Cannot wash myself, my hair or my dishes. What are we supposed to do??

Williams08's picture
Williams08

Its been 2 days and no hot water! Am I suppose to give my kids a cold bath? Why pay as much as we do and no hot water! I shouldn't have to boil water to make it hot then cool it down so my kids don't get burn from boiling water!


amalie.martinez's picture

Reminder WATER SHUT OFF TODAY

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

This email is a reminder that we are still experiencing intermitent failure of the boiler which is not allowing the water to heat properly. Please know we are working as quickly as possible to get this issue corrected as we understand how inconvenient this can be. We have our plumbers on site this morning and they will need to shut off water supply to the entire community from approx. 9am to 3pm in order complete these emergency repairs. We sincerely apaologize for the inconvenience and thank you in advance for your patience as we work to...


znegron707's picture
znegron707

Any new updates?

amalie.martinez's picture
amalie.martinez McKinley Employee

Hi Zuleyca, I am sorry I just posted a an update water should be on before 6 pm today. Thank you 


amalie.martinez's picture

Water Shut Off *Emergency Repairs*

Announcement for Monterey Lake

Good Evening Monterey Lake Residents,

We have been working throughout the day and night to repair the hot water boiler for Buildings H, I, J,K & L. We are still experiencing intermitent failure of the boiler which is not allowing the water to heat properly. Please know we are working as quickly as possible to get this issue corrected as we understand how inconvenient this can be. We will have our plumbers on site first thing in the morning and they will need to shut off water supply to the entire community from 9am to 3pm in order complete these emergency repairs. We sincerely...



amalie.martinez's picture

Hot Water Down

Announcement for Monterey Lake

Good Evening Monterey Lake Residents,

We have a leak in our hot water line that has caused an interruption in hot water service to Buildings, H,I,J,K and L till approximately 3pm tomorrow afternoon. We apologize in advance for this inconvenience and are working as quickly as possible to make this repair.

Best Regards,

Amalie Martinez

Assistant Community Manager

Monterey Lake Apartment Homes



amalie.martinez's picture

Emergency Water Shut Off

Announcement for Monterey Lake

Good Afternoon Monterey Lake Residents,

We had a leak in our main line that has now been repaired. However, upon turning the water back on there was a second line that broke. We have shut off water in the community in order to repair. We are working quickly to fix and restore service. Please keep in mind shutting down the water will also affect your air conditioning as the two are conected.We anticipate this repair to be completed within the next hour. Thank you in advance for your patience and understanding as we make this emergency repair.

Best Regards...



amalie.martinez's picture

Emergency Water Shut OFF

Announcement for Monterey Lake

Good Morning Monterey Lake Residents,

We have a leak in our main line that has required us to shut off water in the community in order to repair. We are working quickly to fix and restore service. Please keep in mind shutting down the water will also affect your air conditioning as the two are conected.We anticipate this repair to be completed by noon or sooner. Thank you in advance for your patience and understanding as we make this emergency repair.

Best Regards,

Amalie Martinez

Assistant Community Manager

Monterey Lake...


chefdchanel@gmail.com's picture
chefdchanel@gma...

We need more advanced notice. You sent this as you were turning it off. That’s unnacceptable and the 3rd or 4th time this has happened.

Bwelch87's picture
Bwelch87

Any update on how much longer the water will be off for?

znegron707's picture
znegron707

any new updates? its been almost 5 hours...

amalie.martinez's picture
amalie.martinez McKinley Employee

**Update**

We are working to quickly repair but expect water to be out for one more additional hour. Thank you in advance for your patience and understanding

rkasse30's picture
rkasse30

Hi! It's 5:00 on the dot. Still no water. Any updates on what is happening with the water?

mammaj06's picture
mammaj06

I'm so disappointed in this situation. I've been here for 7 years & never have seen so many problems. Every week something else is wrong. No adjustment on the rent. Yes it's an inconvenience. Coming home from work & no water or a/c. Ugh. Not happy

miguel1157@yahoo.com's picture
miguel1157@yahoo.com

How much longer will we be without water? We've already had 7 hours, I lived here since June this situation has happened 3 times, please

Fall15's picture
Fall15

It's 6 and we still don't have water! This is absolutely ridiculous and unacceptable! No updates for hours, and it's not like people around here don't have small children or anything. I am baffled by the uselessness of these announcemts and of the staff not being able to communicate properly amongst themselves or to the residents.

mammaj06's picture
mammaj06

I pay a lot of money to live here. This is unacceptable. The people in the office are a joke. Take something off the rent. This happens a lot. Fix the problem 6:30 no water.

mammaj06's picture
mammaj06

Wow almost 9 hrs no water or a/c. You guys really dropped the ball on this. Give better updates.


amalie.martinez's picture

Hurricane UPDATE - Office Closure

Announcement for Monterey Lake

Dear Monterey Lake Residents,

As you may be aware, Hurricane Dorian has strengthened to a Category 3 storm. Our community office will be closed Saturday through Tuesday, we will not be reopening until conditions are safe to do so.

Please follow all instructions to evacuate if you are in an area with mandatory evacuations or have any concern about your safety in your home. Please visit http://floridadisaster.org/shelters/ to locate the shelter nearest you.

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