Conway Forest

Conway Forest Apartments
2520 South Conway Road
Orlando, Florida, 32812


  • Phone: 407-896-5440
  • Email:
    conwayforest@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 7:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
gabriela.dominguez's picture

Rent Reminder For October!

Announcement for Conway Forest

Good Morning Conway Forest Residents,

I hope that your day is going well. A quick reminder that your rent payment is due October 1, 2019 .

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.

PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.

Pay by Debit...



rescreenman@Outlook.com's picture

gym

Feedback Question for Conway Forest

i would like to ask is the treadmills fix already?

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Morning Johnathan,

Thank you for reaching out to us!  The treadmills are in the works to be repaired shortly.  We are having to add a new electrical power source to the fitness center before we can move forward with repairing the machines as our vendor believes this was the original cause of the malfunction.  Please know, they will be fixed very soon!  

We appreicate your patience during this time. I hope you have a wonderful day!

Best regards,

Whitney Glidewell

rescreenman@Outlook.com's picture
rescreenman@Out...

been saying this for two months now this is taking too long residents should be more of a priority here for the money charged


kp819's picture

Lights out

Feedback Problem for Conway Forest

Lights have been out for over a week. Can someone please replace the light bulbs that are currently out. There is a main light post on the corner of Apt 507. Also on the side of building 4 facing parking lot near apartment 412. It is very dark and not safe. Thanks

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you so much for taking the time to provide us with your valuable feedback and also for taking the time to discuss your concerns with me at length! I am happy that we have a plan in place to resolve your concerns and that you feel confident in our new management team! As we discussed earlier, please know that we are at your service and we are committed to ensuring that you are happy and proud of your home with us! Thank you for giving us the opportunity to turn this around for you! As always, please let us know if there is anything else we can do to assist you and we will be happy to help! Have a wonderful day! :)


Shea_Saff's picture

Voicemail Follow-Up

Feedback Problem for Conway Forest

Attn: Whitney, I was at work when I received your voicemail message, thank you for attempting to reach me. As you can see, there are several tenants at this community with the same or similar concerns. Having said this, I do not wish to address this matter "in private." Again, this is a community issue and the residents deserve to be informed of the plans as well. A great approach would be: enlightening us on the community board or letters on our doors. These methods were executed to prepare us for hurricane Dorian as with the shutting off of the water. Please advise immediately as...

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Morning Sheala,

Thank you for following up with my voicemail!  We utilize resources such as My.Mckinley, notices at doors, and other means of communication to notify our residents.  We also welcome any feedback to see how we can improve our services and your overall experience as a resident in our community.

Thank you again for reaching out and please feel free to contact me should you ever need anything!

I hope you have a great Wednesday!

Best regards,

Whitney Glidewell


whitney.glidewell's picture

WATER IS BACK ON

Announcement for Conway Forest

Good Morning Residents,

Great news! The plumbing repair has been completed and the water is now back on in the community!

I hope you enjoy the rest of your day!

Best regards,

Conway Forest Management Team



Shea_Saff's picture

Recurrent Water & Parking Issues

Feedback Problem for Conway Forest

Attn: Leasing Office and/ or Management, If we refer back to our emails or the thread of community announcements, every few months the water is being shut off. According to you all, the main pipe is ALWAYS the issue. Why is this? Shouldn't the City of Orlando be made aware of this reoccurring problem? Especially since many people see a spike in their utility bill after said "pipe line problem." This is a major inconvenience for your residents, EVERY FEW MONTHS. Please advise on a resolve with this, amongst other things, such as parking. As paying residents, we are STILL without...

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Morning Sheala,

Thank you for reaching out and providing your valuable feedback!  I just left you a voicemail so we can further discuss your concerns.  Please feel free to give me a call at (407) 896-5440 or you can reach out to me directly via email at whitney.glidewell@mckinley.com.  I look forward to speaking with you soon!

I hope you enjoy your day! :)

Best regards,

Whitney Glidewell

kp819's picture
kp819

I’ve been waiting months for a solution on the parking. No responses to my questions and I’ve sent several emails. Always ignored

Shea_Saff's picture
Shea_Saff

Whitney,

I was at work when I received your voicemail message, thank you for attempting to reach me. As you can see, there are several tenants at this community with the same or similar concerns. Having said this, I do not wish to address this matter "in private." Again, this is a community issue and the residents deserve to be informed of the plans as well. A great approach would be: enlightening us on the community board or letters on our doors. These methods were executed to prepare us for hurricane Dorian as with the shutting off of the water.
Please advise immediately as we would like to know.

Thank you again,

Shea


rescreenman@Outlook.com's picture

Excercise room equipment STILL BROKE MONTH LATER VENDOR NOT COMING

Feedback Problem for Conway Forest

Ok so enough is enough with the vendor is coming story. Its been a month now and the ac got fixed so we can breath in there now but the equipment is still broke. Look I pay a high amount of rent here and part of that is for use of working equipment in the exercise room. So technically I am paying a portion of my rent for something that is not there so in my book thats a ripoff. You are the landlord and we are the tenants per the lease contract it is your job to fix and maintain all facilities which you are not. The office had has ample time to fix this issue and has not but has not forgotten...

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Morning Johnathan, 

Thank you for reaching out and providing your valuable feedback!  I just left you a voicemail so we can further discuss your concerns about the fitness center.  Please feel free to give me a call at (407) 896-5440 or you can reach out to me directly via email at whitney.glidewell@mckinley.com.  I look forward to speaking with you soon!

I hope you enjoy your day! :)

Best regards,

Whitney Glidewell

ksfawcett's picture
ksfawcett

I’ve been waiting 2 weeks for someone to fix my dryer... Haven’t done laundry here since i moved in. Can I get a discount on my rent??


whitney.glidewell's picture

Water Shut Off Tomorrow

Announcement for Conway Forest

Dear Valued Conway Forest Residents,

We hope you all had a great weekend! This letter is to notify you that on Tuesday, September 10 th , the water to the entire community will be shut off beginning at 9AM due to a main line repair. We are estimating it could remain off for about 5-7 hours . Please make arrangements to be without water in your home for this amount of time. We will turn it back as soon as the repair is complete.

We sincerely apologize for any inconvenience this may cause. Should you have any questions, please do not hesitate to contact us at (407) 896-5440...


jtyler1023's picture
jtyler1023

I have never lived anywhere or have heard of anyplace that has so many issues with their water! What is the issue? It seems like at least once a week the water is shut off. Not everybody is out of their homes during the day. So for those of us that aren’t this is a huge inconvenience.

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Hi Jessica,

Thank you for reaching out!  There is a crack in a main water pipe underground.  Unfortunately, due to it being a main line, the entire community has to be shut off during the repair.  I sincerely apologize for the inconvenience.  Please know, we will work to have it turned back on as soon as possible.

Best regards,

Whitney Glidewell

Shea_Saff's picture
Shea_Saff

Attn: Leasing Office and/ or Management,

If we refer back to our emails or the thread of community announcements, every few months the water is being shut off. According to you all, the main pipe is ALWAYS the issue. Why is this? Shouldnt the City of Orlando be made aware of this reoccurring problem? Especially since many people see a spoke on their utility after said "pipe line problem." This is a major inconvenience for your residents, EVERY FEW MONTHS.

Please advise on a resolve with this amongst other things, such as parking.

jtyler1023's picture
jtyler1023

I agree, it is always the main pipe that needs repaired. I would think by this point there would be another option. Maybe replacing it completely? Would that fix the problem? Like I said in my email yesterday it is at least once a month that our water is being shut off. For those of us that are home during the hours that it is shut off, this is a huge inconvenience. It would be one thing if it only happened once. But this is an ongoing issue. At this point there should be a better resolution.

Shea_Saff's picture
Shea_Saff

Jtyler1023, thanks for acknowledging this. I was sharing this info, along with other things with my brother who is a lawyer for the ninth circuit court. He recommended a few things that would probably cause an uproar. Therefore, I'm trying to give them (the leasing office) the benefit of the doubt to make some corrections, considering the revolving door of employees within the past year and a half.
The "main water line problem" is very suspect and I will get to the bottom of it if it happens again.

jtyler1023's picture
jtyler1023

Shea_Saff thank you for looking into this for and trying to find a resolve. As someone who has lived here for 7 years I can assure you this has been going on a lot longer than a year and a half. The water issue and revolving door of employees. I would just say it has gotten worse in the last year and a half. Thank you for looking into it for us.


diretoria@x-one.com.br's picture

Parking

Feedback Question for Conway Forest

good night. After a month watching the parking logistics. I noticed that there are no rules. What is the control of vacancies? Is there a block map or is it like this: "who arrives with the car parks wherever they want?" I notice that there is more car than vacancies. Waiting instructions...

whitney.glidewell's picture
whitney.glidewell McKinley Employee

Good Afternoon Anderson,

Thank you for reaching out!  We require you have a parking decal on your car.  If you did not recieve one when you moved in, please stop by the leasing office as soon as possible to pick one up.  Parking is first come, first serve.  There are also designated parking spots labeled "visitor" for your guests that do not have a parking decal.  Should you have any other questions, please do not hesitate to ask. 

I hope you enjoy the rest of your day!

Best regards,

Whitney Glidewell


jspencerjackson's picture

Foundation issue?

Feedback Problem for Conway Forest

I believe that my building has developed a structural foundation issue. I am sitting in my living room and my chair bounces when my neighbor walks in his/her apartment. This is new and I think could be a symptom of a significant safety concern.

meralis.lopez's picture
meralis.lopez McKinley Employee

Good Afternoon Spencer, 

 

I am truly sorry to know that you are experiencing this issue in your home. I would like to set up an inspection to see where the problem is coming from.  We are currently out of the office but we can set up an appointment for Wednesday or Thursday should any of these days work for you. I look forward to speaking with you soon. 

 

Sincerely, 

 

Meralis Lopez

Community Manager