Conway Forest

Conway Forest Apartments
2520 South Conway Road
Orlando, Florida, 32812


  • Phone: 407-896-5440
  • Email:
    conwayforest@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
sarah1966's picture

One more time you guys dont know what they doing.

Feedback Problem for Conway Forest

CHARGES FOR RENT 300.00 DOLLAR REALLY. WORTS PLACE TO LEAVE.

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you so much for taking the time to provide us with your valuable feedback and also for taking the time to discuss your concerns with me at length this yesterday! I am happy that we have a plan in place to resolve your concerns and that you feel confident in our new management team! As we discussed earlier, please know that we are at your service and we are committed to ensuring that you are happy and proud of your home with us! Thank you for giving us the opportunity to turn this around for you! As always, please let us know if there is anything else we can do to assist you and we will be happy to help! Have a wonderful day! :)


sarah1966's picture

Faster for one thing slow for the other one.

Feedback Problem for Conway Forest

This place that's why have too many problems, the only 3 persons who is good Pedro, Alexandra y Mohamed, after this trick people bad. Faster for put the fees and you. I be here 4 years, and they don't know anything about tenancy. At lease thank you Pedro, thank you Alexandra and thank you Mohamed, you guys make be here for the rest of my lease...

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you so much for taking the time to provide us with your valuable feedback and also for taking the time to discuss your concerns with me at length this yesterday! I am happy that we have a plan in place to resolve your concerns and that you feel confident in our new management team! As we discussed earlier, please know that we are at your service and we are committed to ensuring that you are happy and proud of your home with us! Thank you for giving us the opportunity to turn this around for you! As always, please let us know if there is anything else we can do to assist you and we will be happy to help! Have a wonderful day! :)


jspencerjackson's picture

Parking question

Feedback Question for Conway Forest

Question for our property manager—who is expected to manage our illegal parking problem? The office staff, the maintenance staff, the residents, or are we expecting the tow company to police the parking lot? It’s Saturday afternoon and just looking at the cars that have backed into their spots, there are 23 cars illegally parked in resident parking.

dkwilliams's picture
dkwilliams

Right, there are cars without guest placards parked everywhere and people inviting their friends over to perform automotive work in the parkinglot, which is against the lease agreement.

kp819's picture
kp819

I was wondering the same thing. Any time I’ve seen a tow truck they just speed through the community. I have not once seen anyone get out and look at the cars that should be towed away. What’s the point of the towing service if they don’t get out and tow the cars that should not be here. I can never park near my building when I come home from work.

jspencerjackson's picture
jspencerjackson

I was just wondering if we could get my question addressed? It would be helpful to know how things are to be addressed.
Thanks


stephan11's picture

Dumpster

Feedback Problem for Conway Forest

The dumpster is empty and I just saw someone take their trash and just leave it by the door and just walked away. Seriously!!!! How is maintenance to do repairs that the residents want if their constantly having to go behind and pick up after Everyone's trash...

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you so much for taking the time to provide us with your valuable feedback! I am happy that we have a plan in place to resolve your concerns and that you feel confident in our new management team! Please know that we are at your service and we are committed to ensuring that you are happy and proud of your home with us! Thank you for giving us the opportunity to turn this around for you! As always, please let us know if there is anything else we can do to assist you and we will be happy to help! Have a wonderful day! :)


kspeedy's picture

Dumpster area is slippery and dangerous

Feedback Problem for Conway Forest

The ground within the dumpster enclosure has become very slippery. I'm guessing during the week the area was buried in trash, either something leaked out or started to grow there. If the dumpster situation is resolved, would it be possible for maintenance to pressure wash the ground within the dumpster area before somebody slips and falls?...

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you so much for taking the time to provide us with your valuable feedback and also for taking the time to discuss your concerns with me at length this morning! I am happy that we have a plan in place to resolve your concerns and that you feel confident in our new management team! As we discussed earlier, please know that we are at your service and we are committed to ensuring that you are happy and proud of your home with us! Thank you for giving us the opportunity to turn this around for you! As always, please let us know if there is anything else we can do to assist you and we will be happy to help! Have a wonderful day! :)


meralis.lopez's picture

Trash Compactor

Announcement for Conway Forest

Good Afternoon Residents,

We wanted to take a moment to first apologize for all of the inconvenience you are experiencing in our compactor area. Please know that we are working diligently to have the compactor up and running as soon as possible. We have placed an order for a temporary trash bin until the new compactor arrives. We are truly sorry for this inconvenience and we will keep everyone updated as we receive more information.

Sincerely,

Meralis Lopez


JanKovarik's picture
JanKovarik

Hi Meralis! It is good to know that the dumpster issue is being addressed. We would have preferred to know that the issue was being addressed when it first became a problem, which was more than a week ago. Without hearing from any of the community staff, it is easy to presume that nothing is being done and the problem is being ignored. In future, please post alerts as soon as a community-wide issue arises. There are many residents who do not regularly check email or use this online forum. Thus, when a community-wide issue is ongoing, please put notices on apartment doors. As residents, we all want to know that our management personnel are actually managing the property. Thank you.


gabriela.dominguez's picture

A friendly reminder!

Announcement for Conway Forest

Good Afternoon Conway Forest Residents,

I hope everyone is enjoying their week so far! I wanted to remind everyone of a few important rules and regulations here.

Residents always need to have a parking decal on their car. Any visitors must only park in visitors parking or you run the risk of being towed. Future Resident parking spots near the office are not for visitors. We want to make sure everyone has a place to park when they come home. If you notice any violations or on-going issues, please bring it to our attention so that we may address it....


jtyler1023's picture
jtyler1023

What exactly is the issue with the trash? I just walked over there and it is over flowed with garbage. That is ridiculous! And what is managements solution for residents until you get it fixed? It’s not acceptable for you to tell us to keep trash in our apartments. But that is crazy that it has gotten to the point to where it’s overflowing to the street. I’ve tried calling to speak to someone but I haven’t been able to get through to a person on the phone in the office for months now. So maybe I can get a response this way.

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Our compactor is down. The issue is being worked on and in the meantime, we do have an extra dumpster that was delivered today. You do not need to keep your garbage in your house. We are working diligently to get this resolved for you all!

 

Thank you, 

 

Gaby Dominguez 

jspencerjackson's picture
jspencerjackson

Hey Gaby, thanks for your time and help. The extra garbage, especially the furniture, is a function of tenant churn. When people are leaving, they simply don’t care. There are 2-3 moving trucks on property every weekend. What have you guys identified as the cause of this and what are you guys doing to keep tenants from leaving?
Thanks
Spencer

JanKovarik's picture
JanKovarik

Hi Gaby! Thank you for the reminders. These few reminders do not address other ongoing issues, such as bicycles that are chained to the stairwell railings, light fixtures that are broken, etc. We desperately need for management to do a community-wide walk-around, every day, to look for potential issues and address them promptly. As for cars that do not have parking stickers, this is a real issue. We see almost as many cars that do NOT have a parking sticker as we do cars that have stickers. This is also an issue that needs to have management's direct attention. A staff member needs to, literally, walk around the entire parking lot area and tag vehicles without decals. Thank you.

jtyler1023's picture
jtyler1023

Jankovarik I agree about the parking and other issues. As someone who has lived here for 8 yrs, you can definitely see a difference in the care given to the community by the staff. Maintenance used to walk the whole property every morning picking up trash and checking for issues throughout the community, I don’t see that anymore. The parking is an issue, especially people and vendors illegally parking and using the handicap parking spaces. I don’t drive therefore I don’t have a car and the very few times I have visitors they can never find a spot to park in. Especially on the weekend.


JanKovarik's picture

Thanks to Tino for the prompt repair!

Feedback Praise for Conway Forest

Tino responded to our maintenance request and made the needed repairs promptly. Thanks Tino!

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you so much for taking the time to provide us with your excellent feedback! We love having you in our community and our service team is always available to assist when needed! I am so happy to hear that you found our service team prompt, friendly, and helpful! As always, please let us know if there is anything else we can do to assist you and we will be ready to help! Thank you and I hope you have a wonderful day! :)


BrendaBladen's picture

Where can we put our trash?

Feedback Question for Conway Forest

The dumpster area is always FULL! So we where can we put our trash? You increased our waste removal fees in Dec 2018 and there is no room to even walk inside the Dumpster area because it always has discarded furniture and mattresses. You also told us that we would be charged with a fine if you determined that we were not placing our trash bags inside the dumpster itself. I have to take my trash to discard of it at my family's house and that is NOT right!...

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you for taking the time to provide us with your valuable feedback! I would love to discuss this with you in more detail to see how we can improve our services and your overall experience as a resident in our community. Our residents are our top priority and I assure you that we will do whatever possible to address any concerns you may have. I left you a voicemail earlier with my contact information so that you know how to contact me. Please also feel free to e-mail me directly at gabriela.dominguez@mckinley.com so that we can set up a time to meet and discuss further. Thank you again and I look forward to speaking with you soon. Have a wonderful day!

BrendaBladen's picture
BrendaBladen

Gabriela, thank you for addressing my concerns. There has been NO voicemail or call left by you for me, the resident! Maybe you tried to contact my daughter, who is not available due to her traveling at the moment.. I would appreciate your direct contact to me, since I am the one who actually lives here. ...... and I have not been staying there recently due to the chaos, filth, loud neighbors (not kids, but mooches who constantly knock upon my door), and worry over pets who are left behind there by residents who move out !


mmosley1220's picture

Loud music

Feedback Problem for Conway Forest

It’s sunday morning, this isn’t a club, it’s a neighborhood! Why do I have to listen to this loud music coming from 2 buildings away? There’s no such thing as neighborly respect in this neighborhood.

gabriela.dominguez's picture
gabriela.dominguez McKinley Employee

Thank you so much for taking the time to provide us with your valuable feedback and also for taking the time to discuss your concerns with me at length this morning! I am happy that we have a plan in place to resolve your concerns and that you feel confident in our new management team! As we discussed earlier, please know that we are at your service and we are committed to ensuring that you are happy and proud of your home with us! Thank you for giving us the opportunity to turn this around for you! As always, please let us know if there is anything else we can do to assist you and we will be happy to help! Have a wonderful day! :)