The 1st water bill I received from "YES ENERGY MANAGMENT" (YES) was approximately $5 more than any like bill paid over the past 12 months and included an unknown nominal fee of .53 cents for electric. 2nd bill received was missing the garbage fee. Once this fee was added in, bill was approximately $3 more than any like bill over the past 12 months. 3rd bill from YES, received on 1/24/12, is ridiculous! It is approximately $8 more than any like bill paid over past 12 months. What gives? Could the running water I hear in my bathroom wall, which sounds like a leak within the plumbing...
I really have to give praise to Brent and all the others in our office. You are truly a wonderful team! The property looks amazing..so much praise to our Maintenance crew. I have lived in so many apartments before and I have never seen a group that truly cares about their resedents and the community. THANKS GUYS! Brent please continue to look over our property. I am sure our new Manager will be great but you really made so many positive improvements that I hope everything will continue. To Simone...WELCOME ABOARD!!!
January 21, 2012 - 9:41pm - Posted by Anonymous (not verified)
Its almost 10 at night and there are screaming kids on the top floor on the patio in building 8. This is unacceptable. I dont know what the Community rules are about this kind of thing but its very annoying and as a resident i shouldnt have to put up with this kind of problem.
I was pleasantly surprised and pleased to hear Shawn (female) answering the Conway Forest phone lines again. She has been working at another McKinley property for several months. Shawn is the "best" when it comes to responding to residents' issuess, comments, requests, etc. If she's that pleasant with current residents, I can only imagine how positive she is with potential residents. I once praised her for always hearing the smile in her voice. Welcome back, Shawn! Sorry if I'm spelling your name wrong...
January 11, 2012 - 2:18pm - Posted by Lindsey McKinley Employee
Good afternoon!We wanted to let everyone know we have been having phone problems this week causing calls not to go through, calls being dropped, and faxes not being received. We do apologize for the inconvenience. Please bare with us as this should be fixed today.Feel free to email me at email@example.com or stop in the office with any questions or concerns for the time being. We are open from 9 a.m. to 6 p.m. Thanks again, and have a great day!
December 30, 2011 - 12:22am - Posted by bboyette McKinley Employee
Good Evening,As most of you have notice, the December Water Bill from YES services has not been delivered yet. I apologize for the inconvenience. YES invoices will be distributed as soon as possible--most likely not until the 3rd of January. Please continue to pay just your rental amount on the 1st as planned.Please feel free to reach out to us with any questions or concerns.Most Sincerely,Brent Boyette
December 29, 2011 - 4:24pm - Posted by bboyette McKinley Employee
Good Afternoon, I hope everyone enjoyed their holiday and is ready to bring in the New Year! It has been quite chilly outside and we wanted to let you know about a common issue with your heater. It is common to have a distinct odor come from the heater on first use after not using the heating elements over a period of time. This smell will go away in a matter of minutes after use and commonly cause the smoke detector to go off initially. Please let us know if you have any other problems with this. Most Sincerely,Brent Boyette
December 28, 2011 - 2:45pm - Posted by Lindsey McKinley Employee
Good afternoon!We wanted to let everyone know we are aware of the current problem with our ponds, and it is being addressed. There is a problem in the well system so the ponds are currently drained, and we sincerely apologize for the eye sore and inconvenience.The ponds should be back to their beautiful operating condition in the next few days. Thank you for your patience!Have a great day!
December 28, 2011 - 11:46am - Posted by Lindsey McKinley Employee
Good morning!Just a friendly reminder that our office will be closed from Saturday, December 31st through Monday, January 2nd in observance of the New Year holiday . We will re-open regular business hours Tuesday, January 3rd at 9 a.m. We apologize for any inconvenience this may cause.If you ever have a maintenance emergency, please call our office at (407) 896-5440 and the voicemail will prompt you for our on-call technician.We wish all of our residents and your families a safe and happy holiday!