Conway Forest

Conway Forest Apartments
2520 South Conway Road
Orlando, Florida, 32812


  • Phone: 407-896-5440
  • Email:
    conwayforest@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
FTQQ533810's picture

Dumpster Over-flow - 10/24/10

Feedback Problem for Conway Forest

With regards to my phone call to maintenance this weekend for the grossly over-flowing dumpster, the residents, nor any on-call maintenance person, would or should have to deal with this crazy nasty issue, if a timely maintenance policy were adopted and adhered to. The weekend over-flows happen frequently. This weekend was the worst I've seen in my year+ of Conway Forest residency. Garbage and flies were "literally" over-flowing out into the parking lot. Not acceptable. As residents have to pay a monthly fee for the one dumpster on site, a first for me in apartment residency...

t.rozier's picture
t.rozier McKinley Employee

I am so very sorry you had this problem over the weekend. You are absolutley correct this is not an issue that can go unresolved. I along with my team will be taking this under advisement on Monday to come up with a long term solution. I know that a member of the maintenance was there to resolve this on Saturday and we want to make sure it does not happen again. Thank you so much for bringing this to my attention and rest assured we will be looking into a speedy remedy. Thanks again for all of your insight

Tiffany Rozier
Community Manager


FTQQ533810's picture

Fransisco - Dumpster Overflow

Feedback Praise for Conway Forest

I wanted to send kudos out to Fransisco, our on call maintenance representative the weekend of 10/23. When I phoned in a report that the dumpster was grossly overflowing, unsanetary and disgusting, he phoned me back within 15 minutes to let me know he was headed to the dumpster to check things out. He indicated he had also put in a call to his supervisor and I believe he said they had placed a call to try to get it emptied (may not be possible on a Sunday). When I returned from running errends, Fransisco was at the dumpster, sweeping and cleaning up the mess the best he could for a good hour...

t.rozier's picture
t.rozier McKinley Employee

Thank you for taking time out of your busy day to recognize Francisco. Customer service is our #1 priority. I am pleased the dumpster situation was cleared up quickly.

Thanks again,

Tiffany Rozier
Community Manager


t.rozier's picture

Water outage October 27, 2010

Announcement for Conway Forest

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FTQQ533810's picture
FTQQ533810

I'm not familiar with routine "water maintenance". Would you please tell us what it involves. Thank you.

t.rozier's picture
t.rozier McKinley Employee

Routine maintenance is not so much for the water as it is for the system that carries it. Our thoughts are that if we take the time to replace key pipes in our irrigation/plumbing system now it will save us time and minimize shut offs in the future. I appreciate your concern and thank you for your interest in your home.

Sincerely yours,
Tiffany Rozier
Community Manager


berj's picture

PATIO RAIN

Feedback Problem for Conway Forest

Im having a dirt problem. A bunch of dirt keeps coming into the patio everytime it rains i lived on the first floor and got a tree next to me and everytime it rains more n more dirt gets in to the patio and its full of dirt n thick from so much dirt pilling up, maybe you guys can blow- it out(blower) cause its soo thick with dirt and add some type of trail where the water can run to instead of my patio. thanks an if it can be done ASAP thanks.

khensley's picture
khensley McKinley Employee

Hello,

I am so sorry to hear you are having problems with rain and dirt on your patio. We will have a member of our maintenance team visit your home tomorrow to assess the problem and find a solution. We are very sorry you have had to deal with this situation but we will work very hard to fix it.

Thank you for making Conway Forest your home.

Kathy

FTQQ533810's picture
FTQQ533810

I have a problem with balcony rain. When the rain flows in a certain direction, it floods my 2nd floor apartment balcony carpet. I also have trouble with water coming in on the 3rd floor and then leaking through the cracks down on to my balcony. Maintenance has tried to resolve the 3rd floor leaking issue, but as of yet, we haven't had a good rain to tell if the "fix" has resolved this issue.

I don't mind some rain coming in. I do mind my balcony carpet being flooded and having to set out multiple pots and pans and shower curtains on the carpet to catch water coming down from 3rd floor every time it rains. It takes a week or better for the carpet to dry out if I'm not home to set up these preventative measures. I've been dealing with this for the 1+ year I have been here.

However, with the exception of the balcony/rain issue, I truly love my apartment!


berj's picture

lights!!!

Feedback Problem for Conway Forest

building 12(conway forest) keeps having the lights off in the whole entire building from time to time at night which is very dangerous!!!! thats probably how they stoled my friends motorcycle(twice).

t.rozier's picture
t.rozier McKinley Employee

Thank you so much for bringing this to my attention. Maintenance tested the lights in the building and they all are currently working. I have contacted a vendor to search the electric source to find out if there is an intermittent problem. Again, thank you for the feedback and the opportunity to resolve this issue.
Warm Regards,

Tiffany Rozier
Community Manager


suzyqz737's picture

Patio flooding, Paint Chipping, dirt coming onto patio constantly

Feedback Problem for Conway Forest

I've complained about the patio of my unit before. I called today and spoke with Tabitha, and she said she would send someone out. No-one came out. I complained about trash being left outside my patio screen, and the hole in my screen. I have complained about the palmetto bug infestation inside my unit and on my patio. I come home to 3-4 palmetto bugs inside my unit after every work trip i take, and have to kill another 2-3 on my patio. Maintenance has painted my patio blue again, and because of the flooding the paint keeps chipping, and looks horrible. I can guarantee you would not rent...

t.rozier's picture
t.rozier McKinley Employee

I am so sorry to hear that you have had a problem with your patio. I would be happy to look in to this and see what options we have to improve the look of your outside space. We will have pest control treat your apartment on Tuesday and we will repair your screen today. I will ask the facilities director to come out to evaluate and assess what can be done to minimize the water on your patio. I look forward to working with you to get these items resolved to your satisfaction. Thank you so much for reaching out to me an offering me the opportunity to meet and exceed your expectations.
Best Wishes,

Tiffany Rozier
Community Manager
Conway Forest Apartment Homes


rrivera718's picture

Superb Customer Service In A Timely Manner

Feedback Praise for Conway Forest

I just wanted to give a HUGE shout out to Dave (Maintenance Supervisor) and his team for ALWAYS providing superb customer service to us residents. Every single time I do a maintenance request they have come to my apartment in a timely manner and take care of the issue right away. Not to mention they also keep the outside of the property looking good. I can tell that every single one of them take pride in what they do and it shows throughout the community. Great job guys and keep it up.


FTQQ533810's picture

Thank You for Cleaning Stairwells!

Feedback Praise for Conway Forest

Thank you so much for cleaning the front stairwells in Building #6. They look fantastic! Thank you also for the fresh coat of paint to the hallways and out our front door walkways. I believe residents feel prouder of where they live when entrances and common areas are kept tidy on a consistant basis. I do have one question. Any plans to pressure clean the sidewalks? We have black/green mold, mildew,or both, on either side of front entrance to building #6, which becomes slick when wet. I'm not too steady on my feet, so it would be nice if we could get this gunk cleaned up and I, and/or...

t.rozier's picture
t.rozier McKinley Employee

Thank you so much for recognizing the hard work the guys put in. It’s our job to maintain the property each and every day but it is especially nice when you notice. We do have plans to pressure wash very soon and continue to improve the aesthetics of the community. Thank you so much for reaching out and giving us your feedback.

Best Regards,

Tiffany Rozier
Community Manager


tgonzalez's picture

Rent

Announcement for Conway Forest

We all know there is just not enough time in the day to complete all of our task. So i would just like to send a friendly reminder that rent is due on August 1st.
Thank you for calling Conway Forest your home :)



t.rozier's picture

l look forward to meeting you

Announcement for Multiple Communities

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