Conway Forest

Conway Forest Apartments
2520 South Conway Road
Orlando, Florida, 32812


  • Phone: 407-896-5440
  • Email:
    conwayforest@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 7:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
FTQQ533810's picture

Work Order #256892

Feedback Question for Conway Forest

Wow! Talk about fast service and a new toilet to boot! Thank you, Scott. No more cleaning the toilet every 3 days.

michael.pingston@mckinley.com's picture
michael.pingsto... McKinley Employee

Thank you for your positive feedback Debbie, I will be sure to share this with Scott and the other team members!

Have a Great Day!
Mike


michael.pingston@mckinley.com's picture

Thank you Shawn Sanford!

Announcement for Multiple Communities

I am sad to say that Shawn Sanford is leaving <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Conway Forest and is making a career change. She has decided to go back into the Real Estate field, and today will be her last day working at our Community :(. Although I have only had the pleasure of knowing and working with Shawn for a couple months, she has been a tremendous asset not only to Conway Forest but to McKinley as a whole. She always put our residents first, she played a big part in helping me make the transition from Hotel/Resort Management to...



FTQQ533810's picture

Work Order Feedback

Feedback Question for Conway Forest

Currently, a Work Order requests customers (residents) confirmation as follows: "The work has been completed for the work order. It is still open waiting on final confirmation from the customer that they are satisfied with the work." However, the end of the Work Order states as follows: "You'll be able to leave feedback once the work order is closed or cancelled." M-m-m-m, me thinks you need to re-work the Orders to allow residents to leave communication, prior to it being closed. Thank you...

michael.pingston@mckinley.com's picture
michael.pingsto... McKinley Employee

Good Morning Debbie,

Thank you for posting your feedback regarding the work order process.
All of us in the office will be working on the follow up of the past work orders this next week and I believe that you will see where you will be able to leave the feed back for the work orders at that time.

Have a Great Weekend!
Mike


MichelleMMyers's picture

New Customer Service Manager

Announcement for Conway Forest

Hello Conway Forest Residents! I wanted to take a moment to introduce myself to you. My name is Michelle Myers and I am going to be the new Customer Service Manager here at Conway Forest. I was previously the Customer Service Manager at another McKinley community called Azure Winter Park. I have been with McKinley since December and many of you might remember me from when I trained here at Conway Forest the first couple weeks of December. I have been working in property management for 3 years and just recently moved to the Orlando area from Gainesville, Fl. (Go Gators!) I am very excited...


FTQQ533810's picture
FTQQ533810

Hi Michelle, Welcome!

Would you please share with the residents what you do in your capacity as Customer Service Manager? In what instances would we want to seek out your help? What areas of service do you manage? At what address would we send you an e-mail?

Thank you

ft00907760's picture
ft00907760

I'm a bit late, but welcome Michelle. I am so glad to have you here. You were one of the main reasons that I decided to rent here. You showed me and my family around in December and you made a lasting impression. GO GATORS! Sad that Tebow went to the Jets.


michael.pingston@mckinley.com's picture

Customer Service Manager

Announcement for Multiple Communities

I am very excited to announce Michelle Myers as our Customer Service Manager (CSM)!!! Michelle is transfering from one of our other McKinley Communities and starts at our Community tomorrow.Please stop by to say hello and welcome her if you have a moment to do so.Have a Great Night!Mike



floridahome's picture

The last 10 months

Feedback Problem for Conway Forest

Moved in because appeared to be safe and for the Amenities have never been able to use any of them always closed or not in order. 1) I moved in in June pool closed shortly after 2) was told gym was 24 hr come to find out must pay for key 3) racquetball court is a mess can never play 4) tennis court light never on cant use 5) landscape company only does the grounds in the front where folks coming to look at units can see. Use to have grass now big holes and weeds, they blow leaves from one place to the other I have NEVER seen them pickup anything up. 6) Halls always dirty , use to power wash 7...

michael.pingston@mckinley.com's picture
michael.pingsto... McKinley Employee

Good Evening Abranette,
I would like to thank you for taking the time to write and list the items that you have of concern. I have listed below how we have already addressed some of the items and what we are also doing to be proactive with others.

1) One of the first items we addresed when I arrived in February was to change the locks/latches at the pool area and to keep it open 24 hrs a day. I hope that all of our residents get the opportunity to enjoy this during our beautiful weather.
2) The fitness center is open 24 hrs a day, if you woluld like a key, there is a $25.00 refundable deposit for it.
3) The raquetball court is being cleaned on a daily basis and looks much better from when I first arrived, we are also looking into some painting and sealing of the walls and floors in the coming months.
4) The Tennis courts are lighted and are on a timer, the timer is located on the light pole itself. Please stop by the office and myself or one of the team will be glad to show you exactly where it is located.
5) We are working with the landscapers regarding the leaf blowing and also looking at adding some more grass throughout the year.
6) We are near completion with our pressure washing of the buildings, and will complete it this week. For the next step, we are looking at painting the breezways in each building during the next few months.
7) The car in the back of the Community was an isolated incident with that particular resident. They were able to get wheels within a couple days move it away. We want all of our residents to continue to feel safe and to look out for one another.
8) We have addressed with our residents about cleaning up after their pets, and our team has been instructed to mention to residents about the concerns and we will begin to issue fines for those residents that do not abide by the guidelines.
9) We have increased the frequency of the garage pick up in the community and have also increased the pick up of the recycling station from 1 days to 2 days. We will continue to monitor this to see any other adjustments need to be made.
10) I apologize for the turnover in office staff over the past several months. Brent was promoted to our Regional Director, we have added Mike Pry to head up our Maint team and I came on in February with the focus of providing our residents with the best possible team for their needs.
11) I am not aware of any breakins to any of our apts this year, we will continue to keep our lighting updated and report any suspicious persons to the authorities.
12) We want our Community to continue to be peaceful, please report any specific noise to the office so that we may address it promptly.

Thank you again for being a concerned and caring resident, please feel free to stop by to discuss any other items with me in the future.

Have a Great Night!
Mike


FTQQ533810's picture

Maintenance Request

Feedback Problem for Conway Forest

Trying to submit work order for Building #6, 2nd floor, hallway light out for several days. Keep getting an error message when trying to submit via maintenance request format. Thank you

michael.pingston@mckinley.com's picture
michael.pingsto... McKinley Employee

Hi Debbie,
Thank you for taking the time to post about the light out in the hallway of building 6. Scott is doing his light check tonight and we will have him replace that one with the others.
Have a Great Day!
Mike


SusanStofle's picture

Thank you

Feedback Question for Conway Forest

Hi! I got home this evening to find that the door knobs I had asked to be replaced had been taken care of. Please let whoever did the work know that I am very appreciative and want to say thank you. Have a great day. Susan Apt 1101

michael.pingston@mckinley.com's picture
michael.pingsto... McKinley Employee

Hi Susan,

Great to hear that you are satisfied with the work that Scott did by replacing those door knobs. I have shared your comments with him and he was glad to hear that you were so pleased.
I hope you Have a Great Day also!
Mike


FTQQ533810's picture

Pressure Cleaning, Building #6

Feedback Problem for Conway Forest

When Building 6 was recently pressure cleaned, it appears that the finest, thinnest point of the cleaning nozzle was used on the breezeways and stairs, rather than opening the nozzle a bit to enable the water to spread out and pressure clean larger areas at a time. This resulted in inadequate, fine, thin lines of pressure cleaning.<br /> <br /> The stairs are not clean. All the water was pushed up under the stairwell on the first floor, leaving a large, standing puddle of dirty water, leaves and trash.<br /> <br /> Could we please have the stairs and under the...

michael.pingston@mckinley.com's picture
michael.pingsto... McKinley Employee

Good afternoon Debbie,
Thank you for bringing this point up, I agree with you and we are actually borrowing an attachment for our pressure washer from one of our other Communities and will get building 6 completed properly on Tuesday. We will also be pressure washing the sidewalks in the community in the next few weeks.
We will be pressure washing the buildings again later in the year and will be painting the landings immediately afterwards.

Have a Great Day!

floridahome's picture
floridahome

I have this same problem ... they only appeared to have cleaned where new tenants where moving in


FTQQ533810's picture

Work Order #248614 - Gutter Issue

Feedback Question for Conway Forest

No "feedback" prompt for this work order. Turnaround time: from the time I placed order, to when work was done, was fast! Will let you know the next time it rains if the gutter is routing rain water like it should, or if the water fall is still an issue. Thank you! Apt. 602...

michael.pingston@mckinley.com's picture
michael.pingsto... McKinley Employee

Hi Debbie, Atlas Gutters is working on this, should have an answer as to the progress next week.
Thanks,
Mike