Coconut Palms

Coconut Palms Apartments
4618 Middlebrook Road
Orlando, Florida, 32811


  • Phone: 407-293-6940
  • Email:
    Coconut@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Alexander.Hehr@gmail.com's picture

Trying to Renew Lease by Deadline today, but no one is answering the phone

Feedback Question for Coconut Palms

Today is the deadline to renew my lease at the current rate and I have been trying to reach both the renewal number and the office and no one is answering. I left a message for the renewal number, hoping they call me back today. If they do not, will I still get my current rate since I attempted to call many times to get through today?

williamrivera's picture
williamrivera McKinley Employee

Good Afternoon Alexander,

Thank you so much for speaking with me this afternoon! The DocuSign attachment should be in your inbox for you & your roommate to digitally. Please do not hesitate to reach out to me should you have any questions.

 

Have a great weekend!

 

 

Best Regards,

 

William Rivera

Senior Sales Associate


apth's picture

rent payment

Feedback Problem for Coconut Palms

Is there something wrong with this platform? I am not being able to make a payment.

meralis.lopez's picture
meralis.lopez McKinley Employee

Good morning, 

 

Once you login in to your My McKinley account there should be a "pay rent" tab that will direct you to either a "make a one time payment" option, see your statement or set up automatic payments option. Once there you can select an option and you will need to scroll down to see your balance and pay your rent. Please do not hesitate to reach out to the office at 407-293-6940 or email coconut@mckinley.com for additional assistance

. You are also welcome to stop by the office and any one of our agents or myself will be more than happy to walk you through paying your rent online.

 

Have a wonderful day,

Meralis
Community Manager
407-293-6940
meralis.lopez@mckinley.com

apth's picture
apth

Please Meralis, take at look at my email.


Gemineyez06's picture

Gutter above my front door entry

Feedback Problem for Coconut Palms

The gutter above my entry apt door is full and breaking the wood holder the gutter not in good condition please address

vanessa.laguardia's picture
vanessa.laguardia McKinley Employee

Hello Zeli, 

 

I am so sorry for any inconvenience you may be experiencing, Thank you for reaching out to us and addressing your conceren. Please allow us the opportunity to evaluate this issue and make any neccessary repairs. Thank you again for letting us know. We look forward to repairing this for you. 

 

Best Wishes, 

Vanessa Laguardia 

(407) 293-6940

 

 


vanessa.laguardia's picture

Soccer & Tennis Court will be closed for repairs

Announcement for Coconut Palms

Dear Residents,

Happy Friday! We hope everyone has had a fantastic week. We would like to notify you that the soccer and tennis court will be closed for repairs until further notice. We apologize for any inconvenience this may have caused. We thank you in advance for your patience during this time. We hope you all have a wonderful weekend! Please feel free to contact us should you have any questions at (407) 293-6940.

Best Regards,

Management

(407) 293-6940

Queridos residentes,

¡ Feliz viernes! Esperamos que todos hayan...



Gemineyez06's picture

Rent payment

Feedback Question for Coconut Palms

Can I please get permission to pay my rent online?

vanessa.laguardia's picture
vanessa.laguardia McKinley Employee

Good Morning Zeli,

Thank you for your efforts to pay. I will reach out to you regarding your payment options. I hope you have an outsanding week! :)

 

Best Regards,

Vanessa Laguardia

Assistant Property Manager

407-293-6940


arnaldohernandez's picture

VECINA AGRESIVA

Feedback Problem for Coconut Palms

Buenas Noches.... en oportunidades una senora de la torre siguiente ha tocado mi puerta para exigirme bajar el volumen de mi television cuando son las 3pm y en la otra oportunidades no pasan las 8pm, se que la norma es que despues de las 10 pm se debe bajar el volumen de musica y en caso de tener una reunion... me molesta porque llega de forma grosera y violenta.... yo tengo dos hijos un bebe de 8meses de edad y la nina de 4 anos se asusto toda por los gritos de esta mujer! los vecinos que estan justo a mi lado ninguno ha presentado ninguna queja, y mucho menos los que estan arriba de mi apto...

vanessa.laguardia's picture
vanessa.laguardia McKinley Employee

Hola Jislavy,

Gracias por tomarse el tiempo para compartir su preocupación. Lamento que tuvieras que enfrentar esto. Me alegro de haber tenido la oportunidad de sentarse juntos y discutir esto en detalles. Estamos trabajando activamente para resolver este problema. Por favor, háganos saber si tiene alguna otra pregunta o inquietud.

Best Regards,

Vanessa Laguardia

(407) 293-6940


vanessa.laguardia's picture

Rent Reminder

Announcement for Multiple Communities

Good afternoon residents,

I hope you all are having a fantastic week so far!

As a reminder, your rent payment will be due on Friday, February 01, 2019. The leasing office will be closed this Saturday February 02, 2019 so please plan accordingly if you will be paying your rent in the form of a check, cashier’s check, or money order. Please be mindful that the drop box cannot be used to submit your rent payment. Any payments dropped in the drop box will be considered late and will be returned to you the following business day . The great news is that we offer different...


adonain15's picture
adonain15

I can’t believe that I am reading this reminder about the payment. I am still waiting to read something from the management about the resent car burglary in the property. A lot of policy reminders, now we can’t smoke not even in the parking. I am guessing that it is a private property right? So! Why this private parking where you can’t smoke doesn’t have a private gate access? why I am reading a reminder about the rent due but when you ask if the kitchen counter tops can be painted you get a NO because they look just ok? 7 years as a resident and everything gets renewed and painted outside but the heart of the unit “which is the inside” still old. In my unit you can’t fine 1 roach because we keep it clean all the time but that doesn’t mean that the unit don’t need updated appliances. Well, let me stop and keep watching TV now. Thanks for reading this too.

vanessa.laguardia's picture
vanessa.laguardia McKinley Employee

Good Evening Adonain,

Thank you for your feedback. I am sorry you feel this way. It is important for us to keep an open communication with our residents. We truly care for our residents and strive to provide a positive living experience for our community overall. It would be a pleasure to speak with you and address any questions or concerns you may have. Please feel free to reach out to me at (407) 293-6940. I look forward to speaking with you soon.

Best Wishes,

Vanessa Laguardia

 

 


JacquelineYazigi's picture

Pizza Party is Today! Come Join Us!

Announcement for Multiple Communities

Good Afternoon Bella Casa and Coconut Palms Residents! We hope you're Friday is going well! We wanted to send out a quick reminder about our Pizza Party that is being held today in the leasing office from 4 pm - 6 pm. Come grab a bite to eat and help us kick off the weekend! See you soon! Your Bella Casa & Coconut Palms Team

yolo22097's picture
yolo22097

Great job to the office staff for taking the time to set this up it's getting better slowly but surely here. :)

JacquelineYazigi's picture
JacquelineYazigi McKinley Employee

Hello Mr. Stamper! Thank you for this great feedback! If there are any other types of events you would like to see be involved in, please feel free to submit suggestions. Hoping to meet with you in person today. Have a terrific afternoon! Jacqueline Yazigi


mibodega's picture

Is a damaged ac unfixable?

Feedback Problem for Coconut Palms

Since I moved in in October my ac has not worked properly. It works for 2 days then it blows hot air, the repair guys come and add Freon, then in 2 days it goes out again. This process has been on going since then. Instead of fixing what is obviously a leak somewhere they are content with just adding Freon. To add a cherry on top I get a letter from the front office ( coconut palms ) instructing is tenants of the importance of Having the ac turned on.and to let them know if we are experiencing these issues. Is there a corporate number I can call?

vanessa.laguardia's picture
vanessa.laguardia McKinley Employee

Thank you Rommel for taking the time to provide us feedback. It was a pleasure speaking with you to address your concern. I'm happy to say we are on the road to a solution. It is important for us to provide our valued residents with the best customer service. Please feel free to reach out to us if you need any further assistance.

Thank you,

Vanessa Laguardia

(407) 293-6940


PHILIP's picture

NOISE CONSIDERATION

Feedback Problem for Coconut Palms

PlEASE would you reinforce the idea of noise consideration within the facilities. In an apartment Saturday night a group of people played music, talked and sang loudly ALL NIGHT until around 6:30 the following morning. Last night, outside the same apartment a man and woman (especially the woman) talked very loudly around 2:15 am. She obviously is totally oblivious to those around her...and it is becoming VERY annoying!!! Just a gentle reminder that there are other people living around them who may have to work or are just trying to sleep, and that some consideration would be nice.

naesha.lewis's picture
naesha.lewis McKinley Employee

Good afternoon Margret,

Thank you very much for presenting this issue to us. I do greatly apologize for an inconvenience. I did attempt today to contact you by phone so that we can discuss the matter further in hopes to go ahead and rectify the situation. Please contact me as your earliest convenience at 407.293.6940. Naesha Lewis, Senior Sales Associate