Coconut Palms

Coconut Palms Apartments
4618 Middlebrook Road
Orlando, Florida, 32811


  • Phone: 407-293-6940
  • Email:
    Coconut@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
KarolineJimenez's picture

Account

Feedback Problem for Coconut Palms

I have been trying to contact the office for days and no one answers! My account has been blocked since the beginning of June. I need to speak to someone in regards to this and I also have other questions. I am unable to go to the office since I work from 10-630.

Connie.Casquete's picture
Connie.Casquete McKinley Employee

Good Morning Karoline-

Thank you for reaching out, and our apologies for the inconvenience. I removed the block from the account. If you try to log in and it is still blocked, please give it a couple hours before attempting again as he system sometimes lags in recognizing that the blocked has been removed. If you have any questions, or concerns please do not hesitate in letting us know. Thank you in advance, and enjoy your Wednesday morning. 


mbusca14's picture

Weed - Marijuana

Feedback Problem for Coconut Palms

I dont know what is happening in the complex but in the last 3 days i cant stay in the livingroom of the apartment because the strong weed smell. I what to know if their is any rule in the complex about.

laurariollano's picture
laurariollano McKinley Employee

Good afternoon Mario,

 

Thank you for your feedback.  We sent notices out last week reminding residents of community rules and I wanted to check in how everything is right now.  I called you but was unable to leave you a voicemail, so I sent you an email.  

 

I look forward to your reply.

 

At your service,

 

Laura Riollano | Community Manager

McKinley, Inc. |  Live.Work.Shop.Play

We  Our Residents!


laurariollano's picture

Laundry Room Door

Announcement for Coconut Palms

Good evening Coconut Palms office,

We are performing repairs to the laundry room door as the lock is not working properly. You will still have access to the room but the lock is not locking behind each resident.

We apologize for this incovenience and hope to have the repair completed tomorrow.

If you have any questions or concerns, please contact us at 407-293-6940.

At your service,

Laura Riollano


Njuguna's picture
Njuguna

So i posted a problem ,1day and 13hrs that i reported at the office last week to alady i think Connie, yet it was not followed up no phone call or email..

Connie.Casquete's picture
Connie.Casquete McKinley Employee

Good Evening Joseph, at your earliest convenience, please take a look at your email. Thank you in advance. 


Njuguna's picture

Bathroom Ceiling repair

Feedback Problem for Coconut Palms

I was in the office a week ago and reported some sort of leak in the bathroom coming from the upstairs apartment,making the ceiling and drywall start peeling into my bathtub, a guy came looked at it , said he is coming back but never came back and it has not been fixed up to now, Connie is the one i talked to, and she put in the work order but i cannot find it here under the maintenance tab,

Njuguna's picture
Njuguna

Ok 1 day 13 hours and no feed back, not even a phone call or an email...


Eliome morose's picture

Wifi

Feedback Question for Coconut Palms

Is there available wifi by the pool?

laurariollano's picture
laurariollano McKinley Employee

Good afternoon Eliome,

 

You might be able to access the guest network if you sit in the gazebo in the pool area as its close to the gym.

 

The network is McKinley Guest and the password is MCKGuest.

 

Please let us know if we can further assist you.

 

At your service,

 

Laura Riollano

407293-6940


randino76's picture

Cigarette smoke

Feedback Problem for Coconut Palms

Good afternoon, my name is Ruth Andino Rivera and I am a resident of apartment 4622 7b, my husband is a kidney transplant patient, he has dyspnea of ​​the dream and my son is an asthmatic patient. Since we moved to this apartment we have complained about the constant smell of cigarette smoke that is felt in the bathroom and in the closet area. In the office the last time I complained I was told that I could call the police so that I could come at any time because there are others around my apartment and I can not say exactly which one of them smells like cigarette. It is important that they...

laurariollano's picture
laurariollano McKinley Employee

Good evening Ruth,

 

I am very sorry that this is happening but thank you for letting us know about this concern.  We will send noticed to your building reminding everyone of the community rules as we do not allow smoking anywhere in the property.

 

Please let me know if there is anything else we can assist you with.

 

At your service,

 

Laura Riollano

laura.riollano@mckinley.com


Joha's picture

Problema de pago

Feedback Problem for Coconut Palms

Ustedes son eficientes para multas pero para resolver los problemas e inconvenientes en la comunidad ( apartamentos) son lentos e irresponsables!!! Necesito por favor la activación del pago online !!!!Se los agradezco!!!

laurariollano's picture
laurariollano McKinley Employee

Buenas noches Zandy,

 

Lamento que se sienta de esta manera.  En el momento no podemos desbloquear su cuenta ya que luego del 2 de cada mes no se permite hacer pagos en linea.  La oficina esta abierta el sabado de 10am-5pm si desea pasar para traer un pago certificado.

 

Acerca de su orden de mantenimiento, necesitamos que pase por la oficina para firmar un documento de preparacion.  Dejeme saber si necesita algo mas.

 

A su servicio,

 

Laura Riollano


Wandav's picture

Rent

Feedback Question for Coconut Palms

Why am I blocked from paying online trying to make payment. Also my account hasn't had unsuffient fund...

Wandav's picture
Wandav

It also says call leasing office you guys never answer or return calls

Joha's picture
Joha

Necesito hacer el pago online y tengo bloqueada el sistema de pago online

Connie.Casquete's picture
Connie.Casquete McKinley Employee

Good Morning Wanda-

Per our phone conversation, I was able to assist you with your rent concerns. If you have any additional concerns, or questions, please do not hesitate in reaching out. Thank you in advance. 


mgoodja's picture

W. Wilson

Feedback Problem for Coconut Palms

please review my statement it isshowing an outstanding balance, there is no outstanding balance you have made too many reversals.... thank you for your assistance

laurariollano's picture
laurariollano McKinley Employee

Good evening Wilson,

 

I reviewed your account and emailed you some information.  Please do not hesitate to contact me if you have any questions.

 

At your service,

 

Laura Riollano

laura.riollano@mckinley.com


mzc12170's picture

Pool parties after hours

Feedback Problem for Coconut Palms

I've lived here 3 years and there has always been an issue with noise disturbances at night from the pool area. Many of us that live around the pool have complained to the leasing office about this issue on numerous occasions. The last time I mentioned it was about 2 wks ago. I was told that the subject of locking the pool again after 8pm would be mentioned to the property manager. Nothing had happened. Almost every night (not just weekends) there are large groups of people (mainly teenagers) drinking, smoking, yelling, playing loud music and carry on till all hours of the night. This is...

laurariollano's picture
laurariollano McKinley Employee

Good evening Zenaida,

 

I truly apologize that other residents and their guests are not following the community rules.  We have an automatic gate that closes at 8:00pm but will start locking the area.

 

If there is anything else that I can assist you with, please do not hesitate to let me know.

 

At your service,

 

Laura Riollano

laura.riollano@mckinley.com