Bella Casa

Bella Casa Apartments
5501 Conroy Road
Orlando, Florida, 32811

  • Phone: 407-730-2933
  • Email:
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
jaciely.cartagena's picture

Participate in Our October Contests!

Event for Multiple Communities


carlos.lopez's picture

Parking Decal Reminder

Announcement for Multiple Communities

Good afternoon,

Just a friendly reminder to all of our wonderful residents that in order to keep your vehicles parked on property overnight you must have a resident decal. In order to receive a decal your name must appear on the lease. You will need to bring in your vehicle registration and proof of insurance to the office Monday through Friday from 10am to 6pm or Saturdays from 10am to 5pm. If you have any questions or concerns please feel free to reach out to us at your convenience.

If you plan on having visitors stay overnight please stop by the office to pick...'s picture

Rent Payment Reminder / Recordatorio de Pagos de Alquiler

Announcement for Multiple Communities

Good Morning Residents,

I hope that everyone is having a fantastic week!

As a reminder, your rent payment will be due on Tuesday, October 1st, 2019 .

The leasing office is open on Saturdays from 10am-5pm, so please plan accordingly regarding the method of payment you wish to use.

Rent is due on the 1st of each month. We allow an additional courtesy period until midnight on the 2nd of each month to make your payment without any penalties. Any payment received after midnight on the 2nd are considered late and will be subject to a $100 late charge.

Once your...

jaciely.cartagena's picture

Fire Safety and Preventative Reminder

Announcement for Bella Casa

Dear Residents,

Please refer to the document below regarding keeping grills on property including in your patio area as well as items under the building stairs. As per City of Orlando Office of the Fire Marshal and The Community Residential Handbook, this is absolutelty prohibited.

Kindly remove any items that you may be currently storing under the stairs and remove all grills from patio areas. Any residents found on non-compliance will be noticed and fine.


carolina's picture

Air Conditioning

Feedback Problem for Bella Casa

The air conditioner did NOT work overnight, request an urgent review. Thank you. Building 5517 apt 2.'s picture
karlenn.melende... McKinley Employee

Hi Carolina,

I am very sorry that you A/C is down.  I have contacted the technician and he is on property and will be visiting your home shortly.   

In the future, please call the office number at 407-293-6940 and follow the prompts for maintenance emergency.  We do not want residents waiting for hours with a properly functioning A/C before they notify us that they have a problem.

Thank you and have a great day.

Karlenn Melendez, Assistant Community Manager

Brianna1994's picture


Brianna1994's picture

i Have serious complaints and this place is borderline uninhabitable, I would like to be contacted in private before I decided to let everyone read this review publicly,

jaciely.cartagena's picture
jaciely.cartagena McKinley Employee

Good Afternon Brianna,

I apologize your A/C is not working again. I just tried to contact you but I'm unable to leave a voicemail due. Please contact me back at 407-293-6940. 

I have also reached out to the technician and he will be inspecting your A/C today. 

I'm in the office at Coconut Palms Apartments until 5PM, I will try to reach out to you again if I don't hear from you before leaving the office. Either way the technician is going to your apartment today. I apologize for the inconvenience. 

Kind Regards,

Jaciely Cartagena

jaciely.cartagena's picture

Office Closed on Saturday/Rent Payment Information

Announcement for Bella Casa

Good Afternoon Bella Casa Residents,

Our schedule has once again changed due to Hurricane Dorian.

The office will also remain CLOSED on Saturday, August 31st. As of now the office will reopen on Wednesday, September 4th. Please be aware that our schedule may still change due to Hurricane Dorian.

As a friendly reminder your rent payment is due on September 1, 2019.

We would like to thank all residents who have taken the time to transfer your financial information to our new payment system, PayLease. Any residents that have not set up your...

jaciely.cartagena's picture

Hurricane Dorian - Office Closed Tuesday

Announcement for Bella Casa

Dear Residents,

The Bella Casa Office will be closed on Labor Day, Monday 9/2 and Tuesday 9/3. The entire Bella Casa Team will be on-call for any major issues.

Starting today the pools will be closed and all pool furniture will be stored inside until after the hurricane cleanup is complete.

Please call the Office number for any urgent matters: (407) 293-6940. Follow the prompts for an urgent issue.

For those concerned with their windows you can use a window insulator kit which can be found online or at local hardware stores. See example below:


laurariollano's picture

Labor Day- Office Closed- Reminder

Announcement for Bella Casa

Good afternoon Bella Casa residents,

This is a reminder that the office at Coconut Palms will be closed on Monday, 9/2/2019 in observance of Labor Day. Please ensure that if you need to retrieve a package, you do so before 6:00pm on Saturday, 8/31/2019.

The schedule is as follows:

Friday, August 30: 10:00am-6:00pm

Saturday, August 31: 10:00am-5:00pm

Sunday, September 1: CLOSED

Monday, September 2: CLOSED

Tuesday, September 3: 10:00am-6:00pm

Please note that we are keeping an eye on Hurricane Dorian...

karen86's picture

Please debe revisar las palmas que estan en el complex de bella casa . La que da a mi apartamento la madera se le esta cayendo. Mi apartamento es el 5519

laurariollano's picture

Hurricane Preparation Notice

Announcement for Bella Casa

Good morning Bella Casa residents,

As you know we are keeping a close eye on Hurricane Dorian and we at McKinley wanted to take a moment to remind everyone of the importance of being prepared for anything that comes our way. Review the important points below:


The McKinley Team will remove/secure pool umbrellas and furniture. Pools, spas and other amenities may be closed before and throughout the duration of the storm. Residents must remove or secure all patio furniture to prevent damage or injury. Residents are asked not to tape windows as this can lead to...

angelbear39's picture

bathroom sink

Feedback Problem for Bella Casa

The maintenance came to fix a dripping faucet and decided it couldn't be fixed so he replaced my nice real metal faucet with a plastic one.You cannot drink from these types of faucets because they are made with carcinogens which are not safe.Now my kids will have to brush their teeth in the kitchen.For the rent we pay can we at least have a real faucet and not a toy one...

jaciely.cartagena's picture
jaciely.cartagena McKinley Employee

Good Afternoon Michael,

Thank you for drawing our attention to this matter.

We have contacted you to assist you with this problem as soon as possible.

Have a great weekend.

Kind Regards,

Jaciely Cartagena