Bella Capri

Bella Capri Apartments
4822 Cason Cove Dr.
Orlando, Florida, 32811


  • Phone: 407-574-5300
  • Email:
    BellaCapri@mckinley.com
  • Office Hours:
    Mon 12:00pm - 5:00pm
    Tue By Appointment
    Wed By Appointment
    Thu By Appointment
    Fri 12:00pm - 5:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
ANGIOM's picture

Mold, last time I’m writing about this!

Feedback Problem for Bella Capri

It has been over a year and nothing has been done about the mold problem that I have in the apartment. You guys have promised time and time again that you will take care of the problem and nothing has been done about it. You guys have taken for stupid for too long and my patience ran out. We are talking about people’s health you are toying with your irresponsibility and lack of urgency. I stated before that if nothing was done about it I would involve layers, clearly that was not enough. If me or my roomMates don’t hear anything by the end of this week I will take that as a sign that you are...

jlugo009's picture
jlugo009 McKinley Employee

Good evening Angel -

Thank you so much for taking the time to address your concerns with us. I appreciate you allowing us the opportunity to walk your apartment and fix these items for you. Please contact me directly at 407/351-4422, or via email at jenelyn.lugo@mckinley.com should you have any further questions or concerns. I hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager


Mariana-J-Davidson's picture

Happy 4th of July!

Announcement for Bella Capri

Good Morning Bella Capri Residents,

We hope you are all enjoying your week so far!

Our office will be closed on (Wednesday, July 4th, 2018) in observance of Independence Day.

Please visit our leasing office if you have any packages. You can pick up your package between 11 AM and 6 PM today, July 3rd, 2018.

We will be reopening our office Thursday morning (July 5th, at 11 AM).

Should you have a maintenance emergency please call our office at 407-574-5300 and follow the prompts to reach our on call maintenance technicians.

We hope you...



b501368771's picture

WATER AND SEWER TOO EXPENSIVE

Feedback Problem for Bella Capri

This is ridiculous how McKinley raises the monthly rent. The amount I am paying for water and sewer is twice the amount I pay for gas and electricity. I am not too far from pay $1000 for this place to me the way McKinley charge for water and sewer is BEYOND REDICILOUS. I have no washing machine, I still do not see why soo much for my water...

jlugo009's picture
jlugo009 McKinley Employee

Good evening Tamilia -

It was so nice speaking with you earlier today. Thank you so much for allowing me the opportunity to explain how the utilities are billed. As mentioned, please reach out to me directly should you have any further concerns regarding your bill. You can reach me at 407/351-4422, or via email at jenelyn.lugo@mckinley.com. Thank you again, and I hope you have a wonderful rest of your evening!

Warmest regards, 

Jenelyn Lugo

Coomunity Manager

407/351-4422


costa.warlei's picture

Algunas cuestiones

Feedback Question for Bella Capri

Buenos días, quiero saber cómo hago para usar la academia, necesito una clave y quiero saber cómo puedo conseguirla. Otra cuestión sería que la semana pasada, concertaron mi aire e hicieron agujeros en la pared y techo, esta semana el muchacho vendría a arreglar, pero se enfermó, ustedes tendrían una previsión de cuándo vendrán? Gracias.

Mariana-J-Davidson's picture
Mariana-J-Davidson McKinley Employee

Buenos Dias Warlei, 

Gracias por comunicarse con nosotros sobres sus preguntas. 

Le acabo de llamar y le deje un mensaje. Al igual llame a su esposa y le deje saber que pase por la oficina a recojer la llave del gimnasio. Sobre lo del trabajo de su pared, el senor regresara a trabajar el Lunes y va a ir a su apartamento a terminar el trabajo. 

Warlei, por favor nos deja saber cualquier otra cosa en la cual podamos servirle. 

Que tengas un lindo dia. 

Mariana J Davidson 

costa.warlei's picture
costa.warlei

Muchas gracias Mariana por toda su atención. Mi esposa dio el mensaje. Una buena tarde para usted.


mic.wittich's picture

Excellent Attitude of Staff

Feedback Praise for Bella Capri

Excellent attitude from your staff at Bella Capri. Friendly, professional, responsible, and patient with all residents. I appreciate receiving the calls back with informative voicemails, flexibility to meet with residents when needed, and clear, prompt notices given out earlier, not last minute...usually with more than 24hrs notice...which matters to feel like I have my home here, not just an apartment. Good job.

jlugo009's picture
jlugo009 McKinley Employee

Good evening Jennifer-

Thank you so much for taking the time to rate our community! I am so pleased to know that our services are meeting up to your expectations! We value you as a resident, and appreciate your positive feedback when given. Please let us know if there is anything else we can assist you with in the near future. I hope you have a wonderful weekend!

Warmest regards,

Jenelyn Lugo

Community Manager

407/351-4422 

jenelyn.lugo@mckinley.com


costa.warlei's picture

Clave de Corre

Feedback Question for Bella Capri

También me gustaría saber si mi clave de correo se encuentra en Office

Mariana-J-Davidson's picture
Mariana-J-Davidson McKinley Employee

Buenas Noches Warlei,

Mariana-J-Davidson's picture
Mariana-J-Davidson McKinley Employee

Buenos Noches Warlei, 

Espero se encuentre bien. Gracias por tomar tiempo en hablarnos por este medio. 

Warlei por favor pase por la oficina manana de 11 AM a 6 PM para que hablemos de su clave. 

Muchas Gracias por su pregunta, 

Que tenga buenas noches, 

 

Mariana J Davidson 

CSM


costa.warlei's picture

Aire Acondicionado

Feedback Problem for Bella Capri

Good afternoon, I made a repair request in my air conditioning, today at 11:30 AM, technicians came yesterday, but my air continues to freeze and not cool. I need urgent repairs.

Mariana-J-Davidson's picture
Mariana-J-Davidson McKinley Employee

Good evening Warlei, 

I hope you are doing well. 

I spoke with your wife today and was happy to hear that all is working well with the air conditioner at this time.

Please let us know if there is anything else we can assist you with,

Have a great evening,

Mariana J Davidson

CSM 


DebJeff4948's picture

Balance on Rent

Feedback Question for Bella Capri

I received my rental statement on 6/18/18 and noticed a balance brought forward. Of all the years I have resided at Bella Capri, I have never been late, never missed a payment, and as a matter of fact - have always paid early. Upon receiving the statement for June, as always I paid the bill. What is this discrepancy and will that tarnish my perfect payment history? I take paying my bills very seriously. Please help with this matter.

Mariana-J-Davidson's picture
Mariana-J-Davidson McKinley Employee

Good Morning Deborah, 

Hope you are doing well. Thank you for letting us know your concerns. I tried calling you and was able to leave a message, I also emailed you with the information you are requesting. Back on April 13th we sent a letter to all residents regarding the changes in the rent as of June 1st. We do apologize that amount did not reflect in your June NWP statement. This amount will not tarnish your payment history with Bella Capri. I do apologize for this inconvenience. Please do reach out to me via email me or give us a call at your convenience if you have any other questions or concerns. 

Thank you for being a resident here at Bella Capri. We hope you enjoy your day. 

Mariana J Davidson 

Customer Service Manager 

 


costa.warlei's picture

Clave del Correo

Feedback Question for Bella Capri

Gabriela, lo siento, pero lo que usted dijo a acerca de nuestra clave del correo?

gabriela.hines's picture
gabriela.hines McKinley Employee

Buenas tarde,

Pudiese venir el Lunes a buscarla

costa.warlei's picture
costa.warlei

Gracias!


Mariana-J-Davidson's picture

New Office Hours for Bella Capri Apartment Homes

Announcement for Bella Capri

Good evening Residents of Bella Capri Apartment Homes,

We hope everyone had a great week.

Please note that starting Monday, June 4, 2018, our office hours will be changed from 9:00 AM-6:00 PM to 11:00 AM-6:00 PM.

We apologize in advance for any inconvenience this may cause you.

Have a great weekend.

At your service,

Bella Capri Management