Bella Capri

Bella Capri Apartments
4822 Cason Cove Dr.
Orlando, Florida, 32811


  • Phone: 407-574-5300
  • Email:
    BellaCapri@mckinley.com
  • Office Hours:
    Mon 12:00pm - 5:00pm
    Tue By Appointment
    Wed By Appointment
    Thu By Appointment
    Fri 12:00pm - 5:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
DebJeff4948's picture

Bugs and Lizards

Feedback Question for Bella Capri

Is there any way to get rid of bugs and lizards trying to enter your home? These critters drive me nuts and I am always paranoid about them coming inside. I guess I should realize that this is sunny Florida. Help!!!!

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Deborah -

Thank you so much for reaching out to us regarding your concerns. I would like to further investigate this, and possibly walk your home to see if this is something our Pest Control company can address. Please call me directly at 407/574-5300. I look forward to speaking with you soon!

Warmest regards,

Jenelyn Lugo

Community Manager


DebJeff4948's picture

New Payment System

Feedback Question for Bella Capri

I have paid the October rent today, 9/25/18, and have received an email stating payment is being processed. Does that mean on 9/26/18 I will have to repay this using the new system?

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Deborah -

It was so nice seeing you today!

As we had discussed, your payment should be fine. Please let me know if you have any further concerns regarding this matter. I hope you have a wonderful evening!

Warmest regards,

Jenelyn Lugo

Community Manager


Mariana-J-Davidson's picture

Bella Capri Apartments Introduces PayLease!

Announcement for Bella Capri

Dear Resident,

We are excited to announce a new online rent payment system called PayLease! We believe this system is more reliable, easier to use, and offers more options for you to pay your rent. The new system will be online on Wednesday, September 26, 2018. With this letter, and the accompanying flyers, we hope to provide an easy transition, as well as answer some common questions. Of course, should you have any other questions or concerns, you should contact your Community Office.

What will be different for me?

I pay my rent online . You will continue to pay your...


Blades882's picture

Work order not completed

Feedback Problem for Bella Capri

Yes I spoke with you on Wednesday Sept. 19 because I had received an email for a completed maintenance request. I called into the office to let you know my maintenance request had not been completed and you assured me that the email was sent by mistake and my work order had not been closed out. But it has been a week my work order has not been fulfilled and I looked online and it has been closed out. Please complete this work order I understand that you are short staff that's why my work order that was put in May 30th for my warped cabinets that are falling off and my kitchen tile that...

Mariana-J-Davidson's picture
Mariana-J-Davidson McKinley Employee

Good afternoon Michelle, 

I hope you are doing well. Thank you for emailing and speaking to me.

I have spoken to Richard and he will be taking care of your work order.  

Please do let me know if there is anything we can assist you with. 

Have a great rest of the week. 

 

Mariana J Davidson

Customer Service Manager 

407-574-5300

 


DebJeff4948's picture

Scheduling for Carpet Cleaning

Feedback Praise for Bella Capri

I want to thank Mariana for responding to my queries on the carpet cleaning. Due to delays in my emails, I now see that she was prompt in responding to my request. Thank you Mariana and Jenelyn for all your help with my concerns.

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Deborah -

We are so pleased to know that our services are meeting up to your expectations! Please let us know if there is anything else we can assist you with. We hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager


DebJeff4948's picture

Deep Cleaning the Carpets

Feedback Problem for Bella Capri

I am not sure what platform to use to submit a request for deep cleaning the carpets (over 15 years - probably should be replaced). An email was sent, however, no response yet. I would like this to be done on Monday, 9/24/18 - 9:00 am, due to work schedule. Please confirm receipt of this information. Thanks.

Mariana-J-Davidson's picture
Mariana-J-Davidson McKinley Employee

Good Morning Deborah,

Thank you so much for taking the time to reach out to us regarding your request for deep cleaning of your carpet. I tried reaching out to you via phone and have also emailed you. Please give us a call or email me at your earliest convenience. We appreciate you and hope you have a wonderful week!

Mariana J Davidson 

Customer Service Manager 

 


DebJeff4948's picture

Incomplete Work Orders

Feedback Problem for Bella Capri

I am taking advantage of every platform to ensure my orders get executed. I emailed Mariana this morning about connecting with Ms. Jenelyn on my work orders. Hopefully, this information has reached you, Jenelyn. Thanks and have a good day.

jlugo009's picture
jlugo009 McKinley Employee

Good morning Deborah -

Thank you so much for taking the time to reach out to me regarding your work orders. This should have been completed for you on Friday, however, if you have any further concerns, please reach out to me directly at 407/574-5300. We appreciate you and hope you have a wonderful week!

Warmest regards,

Jenelyn Lugo

Community Manager


cherubin's picture

Work orders too!

Feedback Problem for Bella Capri

Seems im not the only one on here complaning about work order. This isn't fair. God forbid we late on rent, we get penalized but what about the other way around? Why am i always paying on time when im still waiting on a work order going on 3 (THREE) weeks!? I stopped by then called back days later. Im done calling. A friend, suggested to hire a handyman and send the bill to them, im seriously considering it. Also whats with the hours? God forbid you can get your order the following week if you haven't made home before office closes for the weekend. I am at times finding myself...

jlugo009's picture
jlugo009 McKinley Employee

Good afternoon Anne -

Thank you so much for taking the time to voice your concerns with us. We are terribly about this. I already connected with our staff to ensure your work order is completed by today. We appreciate your patience, and hope you have a wonderful rest of your day!

Warmest regards,

Jenelyn Lugo

Community Manager

407/574-5300


DebJeff4948's picture

Work Orders

Feedback Problem for Bella Capri

I have submitted work orders, however, nothing has been done. I have left messages with the office and the calls are not returned. Is there a reason for work orders not being executed? I realize the ratio of work orders to maintenance staff may be challenging, but an update on the orders would be nice. I will be requesting carpet cleaning soon and would like to know a good working telephone number I may use to submit my request. I would like to have paint placed in the foyer (one of the requests) so I may paint before the carpet is shampooed. I really would appreciate feedback on these...

jlugo009's picture
jlugo009 McKinley Employee

Good morning Deborah -

Thank you so much for taking the time to voice your concerns with us. I am terribly sorry if your work order has not been addressed yet. I will be connecting with my staff to ensure this gets done today. I appreciate your patience, and hope you have a wonderful rest of your week!

Warmest regards,

Jenelyn Lugo

Community Manager

407/574-5300


jlugo009's picture

Holiday Office Hours

Announcement for Bella Capri

Good afternoon Bella Capri residents,

We hope everyone is having a great week so far! In observance of Labor Day, our office will be closed on Monday, September 3rd, and will re-open on Tuesday, September 4th, at 11:00am.

If you are expecting a package please ensure to stop by our office before 6:00pm on Friday, August 31st, if you would like to get it before the holiday.

Please also note that rent is still due by midnight on Sunday, September 2nd. Any rent payment received after this date will be considered late and a late fee of $100.00 will be charged to your...