Bella Capri

Bella Capri Apartments
4822 Cason Cove Dr.
Orlando, Florida, 32811


  • Phone: 407-574-5300
  • Email:
    BellaCapri@mckinley.com
  • Office Hours:
    Mon 12:00pm - 5:00pm
    Tue 12:00pm - 5:00pm
    Wed 12:00pm - 5:00pm
    Thu 12:00pm - 5:00pm
    Fri 12:00pm - 5:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Sulfuric's picture

Maintenance Request

Feedback Problem for Bella Capri

I'm getting denied access to the maintenance request page from the home screen so I'm posting it here. My name is Benjamin Pirkey and I live in 4936, Apt. 205. Our freezer has 2 problems:<br /> 1) The icemaker is broken<br /> 2) The temperature seems too warm even on the coldest setting.<br /> I would appreciate if we could get someone to come by and fix our problems.<br /> Thanks.<br /> You can reach me at 727-479-8746 though I will be unavailable from 4pm -7pm today as I will be in an exam at UCF...

meralis.lopez's picture
meralis.lopez McKinley Employee

Good afternoon Benjamin,

I have placed a new service request for your apartment and will have someone take care of this as soon as possible. I would love to have a chance and speak with you regarding the error page to ensure you have full access to our website. I know you currently have an exam and I do not want to disturb but please feel free to reach out to me at your earliest convenience at (407) 574-5300.

I look forward to taking care of your concerns and getting you set up online correctly.

Sincerely,

Meralis Lopez
Community Manager
Bella Capri Apartments


TATIANADAVIS's picture

Issues

Feedback Problem for Bella Capri

I have few issues with the apartment I just moved in. I need someone to come in. I called put work orders but they are easily ignored. Just tonight the water is not hot no more. Please contact me or send someone at 4948 # 106.

meralis.lopez's picture
meralis.lopez McKinley Employee

Good morning Tatiana,

Thank you for reaching out to us with your concerns regarding your work orders. I am in the process of reviewing all of your work orders and will have our maintenance tech Alexi there this morning to ensure we correct your issues. Is there a specific time you would like us to enter?

I would also love to have an opportunity and meet with you to discuss your concerns and answer any questions you may have. I will make this our priority and look forward to taking care of your apartment. Please let me know at your convenience when it would be best to meet.

I will communicate with you today.

Sincerely,

Meralis Lopez
Community manager
Bella Capri Apartments

TATIANADAVIS's picture
TATIANADAVIS

Yes 11 am is the time that I want Alexi to come in.
In addition, I have met you already I think and came by the office a couple of times. Since that lately I have been really busy , I do no have time to stop by that's why I'm writing here. Mostly, I would like the few things that are needed to be fixed. Last, I also post another work order last night in another tentative to be helped. Please send your technician soon.
Thank you


Bruzgurl@yahoo.com's picture

rent

Feedback Question for Bella Capri

Dropped my December rent payment off on 11/25 to the lady at the front desk.. yet my ballance is still saying past due. When will this be updated?

meralis.lopez's picture
meralis.lopez McKinley Employee

Good Morning,

Thank you for reaching out to us with your concern. Our payment software was down and has been restored as of yesterday. All payments were processed and your account should reflect a zero balance. If you experience this error again please feel free to reach out to us to further investigate and correct.

Thank you again for your concern and we look forward to answering any questions you may have.

Have a wonderful day.

Sincerely,

Meralis Lopez
Community Manager
Bella Capri Apartments

Bruzgurl@yahoo.com's picture
Bruzgurl@yahoo.com

My balance still as of this morning is still showing a past due balance


goorin88's picture

Nobody answers the phone and the voicebox is full

Feedback Problem for Bella Capri

Hi, my name is Justin, i work 2 jobs full time, due to my hours I am unable to physically go to the leasing office to get my "unique name id". I have tried to call numerous times over the last week, but nobody will answer the phone and now your voice messaging box is full. Is there any chance you can email my name id so i can pay my rent?...

meralis.lopez's picture
meralis.lopez McKinley Employee

Good morning Justin,

Thank you for reaching out to us regarding our telephone lines. I want to ensure you have the correct telephone as this has changed. I will be in the office from 9:00 AM to 6:00 PM and would love to help you log in to our on-line account center. I have your unique Id number ready for you.

I am sorry for any inconveinence this may cause. I can be reached at (407) 574-5300, e-mail meralis.lopez@mckinley.com or if you prefer, I can call you at your convenience.

Thank you!

Meralis Lopez
Community Manager
Bella Capri Apartments


meralis.lopez's picture

Water Outage Update

Announcement for Bella Capri

Hello Residents, We wanted to sent you update regarding our water outage at Bella Capri. We are still in the process of repairs and we are projecting for the outage to continue for next two to three hours. We are very sorry for this inconvenience and we will keep everyone apprised of our progress. Thank you againSincerely, Meralis LopezCommunity Manager



meralis.lopez's picture

Temporary Water Outage

Announcement for Bella Capri

Good Afternoon Neighbors, I wanted to take a quick moment to notify that we have a main water emergency at our community and the water will be teporarly shut off until approximately 1:30 PM. We apologize for any invonvenience this may cause. Please feel free to reach out to us should you have any questions at (407) 574-5300.Sincerely, Meralis LopezCommunity ManagerBella Capri Apartments



D03263559's picture

cable

Feedback Question for Bella Capri

I need to cancel the cable portion of my bill, I have tv online

meralis.lopez's picture
meralis.lopez McKinley Employee

Good Morning Laila,

I would love to have the opportunity and discuss our cable options and answer any questions you may have. I am available today at the leasing office. I can be reached in person, by telephone at (407) 574-5300 or by e-mail meralis.lopez@mckinley.com.

I can also call you at your convenience, please let me know a time that would work for you.

Thank you and have a wonderful afternoon.

Sincerely,

Meralis Lopez
Community Manager


meralis.lopez's picture

*Thanksgiving Holiday Office Hours*

Announcement for Bella Capri

Happy Thanksgiving to all of our residents at Bella Capri! In observance of the holiday this week, the leasing office will be closed on Thursday and Friday, the 28th and 29th of November 2013.Our leasing office will be re-open on Saturday, November 30th at 10:00am for normal operating hours. If you have a maintenance emergency, please contact the on call maintenancepersonnel at 407-574-5300We wish you the happiest of Thanksgiving Holidays and hope you enjoy it with your friends and family.From all of us at Bella Capri, Meralis, Louann, Pat, David & Alexi.



meralis.lopez's picture

Water Outage Advance Notice

Announcement for Bella Capri

Dear
Residents,

We
wanted to inform you that we will be conducting an emergency plumbing
repair in our buildings and the water will be shut off
on Wednesday, November 20, 2013 between the hours of
9:30 AM and 12:00 PM.

We
apologize for any inconvenience
this may cause and appreciate your cooperation in this matter. Please feel free to reach us at the office should you have any questions at 407-574-5300.

Sincerely,

Meralis
Lopez
Community
Manager



meralis.lopez's picture

Entrance Gate Repair

Announcement for Bella Capri

Good Morning Bella Capri Residents,We wanted to provide you with important information on our front entrance gate. We are currently experiencing difficulties and the main gate will be open for the time being while the repair is in place. We are working diligently to resolve this issue as soon as possible and will update everyone as soon as the repair is completed. Please feel free to reach out to us should you have any questions. Have a wonderful weekend. Sincerely, Your Team At Bella Capri