JasonYoung · 6 days 10 hours ago
Good afternoon Mr. Smith,

I will be following up with you by email shortly. Thank you for your correspondence and I look forward to speaking with you in the near future.

Best,

Jason Young
Community Manager
JasonYoung · 1 week 3 days ago
Good morning Ms. Thompson,

Thank you very much for bringing this to my attention! I would greatly apprecite if you would please contact me at jason.young@mckinley.com to discuss these items further. Hope you are having a wonderful day and I look forward to hearing from you soon.

Best,

Jason Young
Community Manager
JasonYoung · 1 week 6 days ago
Thank you for the update Mr. Thomas, please always feel free to call and discuss this type of issue with Nichole our Customer Service Manager at 217.356.4012. I have made Nichole aware of this and we will look forward to seeing you on the 15th.

Best,

Jason Young
Community Manager
JasonYoung · 2 weeks 2 days ago
Good morning Ms. Wyatt,

I attempted to reach you by phone last night to discuss this issue and I absolutely appreciate your frustration. We had just conducted our monthly light audit on Tuesday by checking the sensors, bulbs, and voltage to each light so as you can imagine this is very nerve racking for our staff as well! We take pride in providing you with a safe and well lit community and we appreciate you keeping us in the loop as we can not be on site at all times. If you would please reach out to me at your earliest convenience so that I may fill you in with the details of our action plan to resolve this issue. My email is jason.young@mckinley.com please feel free to reach out anytime!

Best,

Jason Young
Community Manager
JasonYoung · 2 weeks 5 days ago
Sir,

Thank you very much for your feedback. We will be conducting a light audit this evening and will have this issue resolved as soon as possible. As for the Fido bags I have personally inspected and replenished all of our stations here at Hessel on the Park. I would like to thank you for taking the responsibility of cleaning up after your four legged friend and we will ensure that the receptacles are available for your use. If there is ever a time you find yourself without a bag please feel free to send me an email at jason.young@mckinley.com and I will get it stocked immediately.

I appreciate your sentiment in regards to the parking situation and will be sure to keep the entire community apprised of any further information.

Best,

Jason Young
Community Manager
natashahemann · 2 weeks 6 days ago
Hello Christina & Jake,

I will put in a work order for this and have maintenance add more bags to the stations that need them. Thank you for bringing this to our attention.

Thanks,

Natasha Hemann
Leasing Consultant
JasonYoung · 3 weeks 2 days ago
Sir,

Thank you for bringing this issue to our attention. I do apologize if a date was communicated incorrectly, as August being our busy season I may have been mistaken in stating that we would replacing your tub during this time. Please email me at jason.young@mckinley.com to set up a time for us to meet early next week to discuss further. Again, thank you for your time and my apologies for the miscommunication along with any confusion this may have created.

Best,

Jason Young
Community Manager
JasonYoung · 3 weeks 3 days ago
Thank you very much for this feedback, I am happy to hear we resolved this issue for you and the unit is working properly now.

Best,

Jason Young
Community Manager
JasonYoung · 4 weeks 6 days ago
Good morning,

I absolutely appreciate your concern and the fact you do not feel this decision is particularly in your best interest. This decision was made with the best interest of our community as a whole in mind. We have more than ample parking at the Hessel on the Park property and feel it is the best option for all of our residents to have open parking throughout the community. If you do decide that you want a reserved spot we do have car ports that you can rent for $25/month directly next to the corner of the lot your unit is located. Thank you again for your feedback and I assure you it will be taken under advisement should this issue be reconsidered.

Best,

Jason Young
Community Manager
harisund · 4 weeks 23 hours ago
I am with you. When I signed a lease, I was told one open spot was "for me", but then after all this painting business, I was told the lease doesn't actually guarantee a parking spot for you, so they are within their limits to making everything open parking. Classic bait and switch, but what are you going to do? I guess you just have to keep "if you are not paying for it, it is never truly yours" in mind.
amberbball11 · 2 weeks 6 days ago
I also disagree with this decision by McKinley. Assigned parking spots allows you to know who is around your car so if you have dents/scratches pop up in the parking lot, you have a better chance at obtaining a remedy. There is no reason for McKinley to get rid of the assigned parking spots, other than they are too cheap to finish painting the numbers on the curb.
JasonYoung · 5 weeks 6 days ago
Thank you! We are currently in the process of hiring a new cleaning service for these common areas. We will continue to work with all of our vendors in attaining exceptional resident service! Your feedback is vital to that mission and we thank you for that opportunity.

Best,

Jason Young
Community Manager
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