JasonYoung · 12 hours 34 min ago
Ms. Wyatt,

Thank you very much for making us aware of this issue. We are conducting another light audit this evening and will be making any easy fixes we can to better light the common areas in all of the buildings at Hessel on the Park. I have also contacted an electrician to come out and diagnose the issue further early next week.

Again thank you very much for bringing this issue to the forefront and we will be sure to have the lights operational as quickly as possible.

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 4 days 16 hours ago
Thank you very much for making us aware fo this issue. In this type of situation we suggest that if someone is breaking city ordinance, which does state excess noise after 10pm is a violation, to call the authorities if speaking to your neighbor yourself is not an option. If the problem continues please let us know and we will continue to post and work with the local authorities to mitigate the issue.

Best,

Jason Young
Community Manager
McKinley, Inc
taewyatt1 · 13 hours 30 min ago
I have the same problem I stay next door. Its terrible I deal with it just about every night.
JasonYoung · 1 week 6 days ago
Good evening,

We are open on Saturday but usually with minimal staff out showing our future residents their new homes. If you have some issues or questions please feel free to email me at jason.young@mckinley.com and I will do my very best to get you a prompt and accurate response. Thank you for this feedback as we will continue to continue to provide your with outstanding customer service.

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 2 weeks 2 days ago
Good afternoon,

I can appreciate your concern and would happy to assist you with any questions this notice may have aroused! If you would please stop by the office during our normal business hours or give us a call at 217.356.4012 and ask to speak with Rocky or Jason we will be able to answer any questions you may have.

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 2 weeks 3 days ago
Sir,

If you could please call into the office and speak with myself or Rocky Singleton we should be able to walk you through the system in order to avoid that error message. You can reach us at 217.356.4012 during office hours anytime you need to place a work order. Thank you for making us aware fo this issue!

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 3 weeks 17 hours ago
Thank you very much for making us aware of this issue. We were under the impression that the issue was resolved as of Tuesday July 7/29/14, but now that we know otherwise, I will be out this evening to verify that the lights are not malfunctioning.

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 3 weeks 17 hours ago
Thank you so much for making us aware of this issue! I have the maintenance technicians out refilling the Fido Bags and emptying the trash cans. Thank you again for bringing this to our attention and we will continue to keep these stocked in the future.

Best,

Jason Young
Community Manager
McKinley, Inc.
CKJFBB · 1 week 4 days ago
You responded to my post a week and a half ago and still there are no bags at any of the pet stations in our area. The stations have been emptied but no bags replaced. Specifically, next to 1711, north of 1735 and in a courtyard south of us on Valley.
Thanks
JasonYoung · 1 week 3 days ago
Sir,

I understand we are going through the Fido Bags very quickly being we are one of very few pet friendly properties in the area. We have more bags coming in on a truck today and I have already notified my maintenance techs to make note of which Fido Stations are out of bags this morning. These will be replaced today for your convenience and we will ensure our technicians are checking these daily. Thank you for following up and we will be sure to keep these stocked going foward in order to continue to keep our grounds as beautiful as possible!

Best,

Jason Young
Community Manager
McKinley, Inc
aumbarger · 6 weeks 1 day ago
Elizabeth,
I appreciate your feedback. It is important we are aware what our contractors are doing. We will make sure this is addressed with our vendors we have contacted to do the work so this will not happen again. Thank you again for your feedback. Nichole Porter your Customer Service Manager will follow up with you in the morning.
Thank you,
Adrienne Umbarger
aumbarger · 6 weeks 1 day ago
Latagea,
I am addressing this issue today with our maint. supervisor to get this resolved.
Thank you,
Adrienne Umbarger
aumbarger · 6 weeks 1 day ago
Good morning! Thank you for this information. I am very sorry that things were left in your apartment and your outlet is not fixed. I will address this issue right away with our maint. supervisor to see our we can get this resolved for you. Again I am very sorry and appreciate your patience with this matter.
Thank you,
Adrienne Umbarger
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