JasonYoung · 5 days 15 hours ago
Good Morning,

I appreciate you making us aware fo this issue. We have resolved the leak and I have had the maintenance team stop by periodically to check on the condition of your ceiling. To my knowledge you have been present for much of this work and have been pleased with the quality of the repairs. I wanted to just make sure you received my phone messages and reiterate that any time this type of leak is present please feel free to use option 2 on the Hessel on the Park automated phone system. This will ring directly to our on call maintenance technician and they will respond as soon as possible.

Thank you again for making us aware of this issue and if there is anything we can do to better serve you in the future please let me know!

Best,

Jason Young
Community Manager
JasonYoung · 2 weeks 1 day ago
Good morning!

It is always wonderful to hear we met our resident's expectations and I will be sure to let our Maintenance team know how much you appreciated their speed and quality of work! I hope your mother has a wonderful visit to our community and if there is anything else we can do to make your home feel more like home please let us know!

Best,

Jason Young
Community Manager
chusen1 · 3 weeks 4 days ago
Moreover, I want to indicate, perhaps the doors need to a "soft-stopper" on door closing thus reducing the slamming noice when the door closes.
JasonYoung · 3 weeks 4 days ago
Good morning!

I am so sorry to hear you had such a restless night last night. I will be posting notices in the building today to make all the residents aware of this issue. I will also be sending the maintenance techs through today to take a look at the door closures in your building to ensure they are working properly and not slamming. Thank you very much for making us aware of this issue and if there is anything we can do in the future to serve you or our community better please let me know.

Best,

Jason Young
Community Manager
JasonYoung · 5 weeks 5 days ago
Good morning!

If you are planning on having a for legged friend join you at one of our apartments all you will need to do is stop by the office at Hessel on the Park. When you stop by we will have you fill out a Pet Addendum for your lease that will have the appropriate breed resurrections listed, please be sure to take note of this section and ensure your new pet fits the guidelines. You will also need to pay the $200 non-refundable pet fee as well as the $25/monthly pet rent that you will see on your bills going forward.

I hope this helps and thank you for choosing McKinley!

Best,

Jason Young
Community Manager

McKinley - Champaign
JasonYoung · 6 weeks 2 days ago
Thank you for this feedback and please let us know if there is anything else we can do to better serve you.

Best,

Jason Young
Community Manager

McKinley - Champaign
JasonYoung · 6 weeks 5 days ago
Good morning Ms. Ware,

I will be posting Pet notices this week for the units surrounding your townhome. These notices are to make all of our community members aware that this type of disregard for their neighbors will not be tolerated. We here at Hessel on the Park love our four legged friends but, that being said ask that their owners abide by the stipulations and requirments stated in the Lease and Resident Handbook.

If you witness anyone not picking up after their pet please email me directly at jason.young@mckinley.com with a description and as much information possible and I will allocate the appropriate fines to that Resident's Ledger.

Thank you very much for bringing this issue to my attention and I assure you we will put a stop to this type of behavior together as a community.

Best,

Jason Young

Community Manager
McKinley - Champaign
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