aumbarger · 2 weeks 4 days ago
Elizabeth,
I appreciate your feedback. It is important we are aware what our contractors are doing. We will make sure this is addressed with our vendors we have contacted to do the work so this will not happen again. Thank you again for your feedback. Nichole Porter your Customer Service Manager will follow up with you in the morning.
Thank you,
Adrienne Umbarger
aumbarger · 2 weeks 5 days ago
Latagea,
I am addressing this issue today with our maint. supervisor to get this resolved.
Thank you,
Adrienne Umbarger
aumbarger · 2 weeks 5 days ago
Good morning! Thank you for this information. I am very sorry that things were left in your apartment and your outlet is not fixed. I will address this issue right away with our maint. supervisor to see our we can get this resolved for you. Again I am very sorry and appreciate your patience with this matter.
Thank you,
Adrienne Umbarger
JasonYoung · 4 weeks 2 min ago
Good morning Nathan!

I appreciate your feedback in regards to the new vanitites and I can understand your confusion seeing the wall undone like that! We have a piece of flashing that is on back order that will cover any of those areas and we will be applying those pieces as soon as they arrive. I will be posting to make you aware of when we expect this part in and can complete your beautiful new vanity.

If you would be so kind as to call in to the office and explain to me in more detail your disatisfaction with the medicine cabinet I will see if there are any reasonable accomodations I could make for you.

Again thank you very much for this feedback and enjoy your new vanities!

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 4 weeks 2 hours ago
Good morning folks!

Thank you for your suggestion, I can appreciate your sentiment as I feel we have all had those beloved neighbors who we have forged bonds and relationships with, choose to find elsewhere to call home. We feel this loss as well and we strive to do everything we possible to maintain those relationships while at the same time work to continuously improve our properties for our residents, i.e. new vanities, new roofs and gutters, new stairs/concrete, fresh paint, etc. all with the focus of improving your living experience.

With this in mind, we rely on increases in annual rent to give our company the means to complete such wonderful upgrades to our properties. We would love to keep every single one of our residents at every property, but alas people move and we begin again to build new wonderful relationships with those that assume our old friend's address.

If I may make a suggestion, please welcome your new neighbors with the same admiration and friendship as your old ones. Embrace them into our community and show them why we all feel Hessel on the Park is such a wonderful place to truly call home.

Again, thank you very much for your suggestion and if there is anything I can do to make these tough transitions easier please let me know!

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 4 weeks 1 day ago
Good morning,

I appreciate this feedback and I am very happy you are pleased with the aesthetics of the new vanities. I am very sorry to hear that you were not content with the manner in which this work was completed. I am working with the contractors to ensure they are meeting the highest level of customer service that our residents have become accustomed to through interactions with our McKinley Maintenance personel.

I will be entering a work order for the leak and will have someone over shortly to take a look at the issue.

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 4 weeks 1 day ago
Good mornign Anthony,

The only spots at Hessel on the Park that residents can tow from are the covered car-ports. The car-ports are $25 a month and are great for days just like today! Try and stay dry today, let me know if I can be of any more assistance!

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 4 weeks 1 day ago
Hi Latagea,

I am so happy to hear you are as excited as we are for the new vanities! Weather permitting, I am hoping to be in your section of the property within the next one to two weeks. We will be making postings to give you ample opportunity to remove your items from the old vanities and notified for the install!

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 4 weeks 4 days ago
I am so very sorry you had to come home to a mess in your home, I 100% agree that this is not your mess to clean up! I have spoken with the contractors and they now have a very clear understanding that this level of service in no way meets our standards. I very much appreciate you bringing this matter to our attention as we strive to continually improve our ability to serve our tenants. I am very happy to hear you are enjoying the new vanities!

Best,

Jason Young
Community Manager
McKinley, Inc
JasonYoung · 4 weeks 4 days ago
Good evening Ashley,

Allow me to first say thank you for bringing these issues to our attention. I am very sorry about the manner in which your personal affects were handled and I will personally deal with that matter. As for the notification, we have made postings throughout this week and last week about in regards to this project. In that posting it explained that any issue this may cause to please contact me via email and I will make every attempt to assist the project along while maintaining outstanding customer service. It also made note that the water would be turned off during the project but as soon as we were able service would be returned. The notice also requested that all personal items be removed from the old vanity so that no items were damaged during the work. In no way does this excuse your items being strewn about but, an attempt to notify was made.

That being said, moving forward, I will be reviewing our posting and communication process to ensure we are providing plenty of notice to you, our valued tenants. Again I thank you for making me aware of these issues and I assure you they will be rectified immediately. If you have any other questions or concerns please feel free to contact me at 217.356.4012 or email me at jason.young@mckinley.com.

I do hope you enjoy your new bathroom vanities, as we do feel they are a wonderful addition to your home.

Best regards,

Jason Young
Community Manager
Mckinley, Inc.
harisund · 4 weeks 3 days ago
There's an after hours emergency maintenance number? Where do I find that? Would you mind messaging it to me? I don't recall being given any such number I can contact outside regular office hours...
JasonYoung · 4 weeks 1 day ago
Sir the Emergency Maintenance phone number is 217-814-6553. This is the number you would call outside of our office hours Monday - Friday 9am - 6pm and Saturday 10am - 4pm. Hope this helps, we look forward to serving you in the future and welcome to Hessel on the Park!

Best,

Jason Young
Community Manager
McKinley,. Inc
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