chusen1 · 1 day 16 hours ago
Moreover, I want to indicate, perhaps the doors need to a "soft-stopper" on door closing thus reducing the slamming noice when the door closes.
JasonYoung · 1 day 8 hours ago
Good morning!

I am so sorry to hear you had such a restless night last night. I will be posting notices in the building today to make all the residents aware of this issue. I will also be sending the maintenance techs through today to take a look at the door closures in your building to ensure they are working properly and not slamming. Thank you very much for making us aware of this issue and if there is anything we can do in the future to serve you or our community better please let me know.

Best,

Jason Young
Community Manager
JasonYoung · 2 weeks 2 days ago
Good morning!

If you are planning on having a for legged friend join you at one of our apartments all you will need to do is stop by the office at Hessel on the Park. When you stop by we will have you fill out a Pet Addendum for your lease that will have the appropriate breed resurrections listed, please be sure to take note of this section and ensure your new pet fits the guidelines. You will also need to pay the $200 non-refundable pet fee as well as the $25/monthly pet rent that you will see on your bills going forward.

I hope this helps and thank you for choosing McKinley!

Best,

Jason Young
Community Manager

McKinley - Champaign
JasonYoung · 2 weeks 6 days ago
Thank you for this feedback and please let us know if there is anything else we can do to better serve you.

Best,

Jason Young
Community Manager

McKinley - Champaign
JasonYoung · 3 weeks 2 days ago
Good morning Ms. Ware,

I will be posting Pet notices this week for the units surrounding your townhome. These notices are to make all of our community members aware that this type of disregard for their neighbors will not be tolerated. We here at Hessel on the Park love our four legged friends but, that being said ask that their owners abide by the stipulations and requirments stated in the Lease and Resident Handbook.

If you witness anyone not picking up after their pet please email me directly at jason.young@mckinley.com with a description and as much information possible and I will allocate the appropriate fines to that Resident's Ledger.

Thank you very much for bringing this issue to my attention and I assure you we will put a stop to this type of behavior together as a community.

Best,

Jason Young

Community Manager
McKinley - Champaign
JasonYoung · 6 weeks 2 days ago
Good afternoon Mr. Smith,

I will be following up with you by email shortly. Thank you for your correspondence and I look forward to speaking with you in the near future.

Best,

Jason Young
Community Manager
JasonYoung · 6 weeks 6 days ago
Good morning Ms. Thompson,

Thank you very much for bringing this to my attention! I would greatly apprecite if you would please contact me at jason.young@mckinley.com to discuss these items further. Hope you are having a wonderful day and I look forward to hearing from you soon.

Best,

Jason Young
Community Manager
JasonYoung · 7 weeks 2 days ago
Thank you for the update Mr. Thomas, please always feel free to call and discuss this type of issue with Nichole our Customer Service Manager at 217.356.4012. I have made Nichole aware of this and we will look forward to seeing you on the 15th.

Best,

Jason Young
Community Manager
JasonYoung · 7 weeks 5 days ago
Good morning Ms. Wyatt,

I attempted to reach you by phone last night to discuss this issue and I absolutely appreciate your frustration. We had just conducted our monthly light audit on Tuesday by checking the sensors, bulbs, and voltage to each light so as you can imagine this is very nerve racking for our staff as well! We take pride in providing you with a safe and well lit community and we appreciate you keeping us in the loop as we can not be on site at all times. If you would please reach out to me at your earliest convenience so that I may fill you in with the details of our action plan to resolve this issue. My email is jason.young@mckinley.com please feel free to reach out anytime!

Best,

Jason Young
Community Manager
JasonYoung · 8 weeks 1 day ago
Sir,

Thank you very much for your feedback. We will be conducting a light audit this evening and will have this issue resolved as soon as possible. As for the Fido bags I have personally inspected and replenished all of our stations here at Hessel on the Park. I would like to thank you for taking the responsibility of cleaning up after your four legged friend and we will ensure that the receptacles are available for your use. If there is ever a time you find yourself without a bag please feel free to send me an email at jason.young@mckinley.com and I will get it stocked immediately.

I appreciate your sentiment in regards to the parking situation and will be sure to keep the entire community apprised of any further information.

Best,

Jason Young
Community Manager
natashahemann · 8 weeks 2 days ago
Hello Christina & Jake,

I will put in a work order for this and have maintenance add more bags to the stations that need them. Thank you for bringing this to our attention.

Thanks,

Natasha Hemann
Leasing Consultant
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