announcement

Anyone ready for a dip??

 

Good Evening Everyone,

 

First off, thank you all very much for your patience and understanding as we made multiple repairs and upgrades to the Nantucket Cove and Hessel on the Park pools this Spring.  At Nantucket Cove you will notice some bright, brand new, blue pool tiles have been installed and are looking wonderful.  At Hessel on the Park, you won't believe the difference a fresh royal blue coat of pool paint has made.  After lots of time and hard work.....

 

WE ARE officially open for business at both sites and welcome all of our wonderful residents to come out and enjoy the pools.  It looks like beautiful weather for tomorrow and if we are lucky....the rain will hold off for the weekend :)

 

A few things to keep in mind while enjoying the pool this Summer:

 

1) ALL CHILDREN under 16 years of age MUST be supervised by a responsible adult at all times

2) The pool is open 9am thru sun-down (roughly 9pm) daily (weather dependent)

3) No alcohol allowed

4) There is no lifeguard on duty--no jumping or diving in the pool for your own safety

5) Walk, do not run, on the pool deck

6) The pools are for residents only.  Any guests must be accompanied by a resident at all times.

 

There are "Rules and Regulations" posted at each site and should be followed appropriately in addition to those listed above.  Please reach out to me directly if you have any questions.  I can be reached via email all weekend at jonas.hoedebecke@mckinley.com.  I can be reached any other time at 217-356-4012 (Hessel on the Park Office) or 217-344-8800 (Nantucket Cove Office).

 

Please have a SAFE and FUN Memorial Day Weekend!!

 

Sincerely,

 

Jonas D. Hoedebecke

Community Manager

1 day 11 hours ago by JonasHoedebecke · Reply
JonasHoedebecke · 5 days 17 hours ago
Haley,

Thank you for your message. I hope we can alleviate some of this feeling for you very quickly. Let me address your concerns one at a time:

Residents not picking up after animals--I had sent maintenance out to pickup a significant mess the day you mentioned it and I thank you for letting me know the problem was getting worse. Nichole will post all buildings (1607, 1609, 1611) in your area today and we hope that all residents will notify us when any resident is seen not picking up pet waste.

Water Problem--This is the first I've heard about a problem like this as I also reside at Hessel. This is VERY concerning though and instead of having you take the time to call....Nichole will call Illinois American Water and enter a request for a "quality of water concern" today. Nichole's email is nichole.porter@mckinley.com-----my email is Jonas.hoedebecke@mckinley.com. Nichole will followup with us both via email after she speaks with the water company.

Maintenance---this is most unfortunate, we hate to see anytime a resident has a maintenance concern so we try to jump right on the issue and resolve it within 24 hours. I appreciate you working out a time that maintenance could enter and resolve the a/c issue you had about a week ago. As for the request this morning, we hope to have all of those issues resolved today. Again, I hate that you have had maintenance issues but I can assure you we will jump right on these problems and get them fixed for you.

Hopefully, we can help you get through this frustrating time as we definitely want you to be happy where you live. Please, feel free to followup with me via email (I'll be out of the office until Thursday but will be checking emails). I'd be happy to sit with you and discuss an other problems you have had at your convenience.

Thank you,

Jonas Hoedebecke
Community Manager
JonasHoedebecke · 5 days 17 hours ago
Daman,

This is very nice of you to take the time to try and help someone track down their lost key! If you prefer, we can hold onto this key at the Leasing Office for safe keeping. If you'd like to do that, just ask to speak with Nichole Porter and she will make sure the key finds a safe place to reside until the owner contacts one of us :)

Thank you again for doing this!!

Jonas Hoedebecke
Community Manager
JonasHoedebecke · 1 week 2 days ago
Zack,

I'm very sorry to hear this. I will make sure my maintenance staff keeps an eye peeled for a red Coleman grill while doing grounds the rest of the week.

I'll phone you directly if a grill matching its description turns up!

Jonas Hoedebecke
Community Manager
zsbwiersma · 1 week 2 days ago
Thank you Jonas, I appreciate that. Just a quick note: I realized that the grill is a Weber, not a Coleman. I put a picture of the grill below for reference.

http://jacksonshg.com.mytempweb.com/grills/webercontent/grilltimeline16.jpg
nmporter1 · 2 weeks 2 days ago
Hello Josh,

Thank you for your email. I have reviewed your account and see the attorney fee charges that were charged to your account in April. This charge was accumulated due to an outstanding balance existing after the 8th day of the month and your account was turned into the McKinley attorney for eviction processing.

I would love to discuss these charges and balance payment with you in more detail. I am willing to set up a payment arrangement to take care of this balance and/or discuss your options. Please contact me in the office at 356-4012 or via email at nichole.porter@mckinley.com.

I am certain we can work through this issue and come to a mutual agreement.

Thank you,
Nichole Porter
Customer Service Manager


JonasHoedebecke · 2 weeks 2 days ago
Haley,

Thank you for letting me know about this. I will have a tech address this area ASAP.

All Residents, if you see someone not picking up after their pets, PLEASE let me know directly. My email is Jonas.hoedebecke@mckinley.com and I am available at 217-356-4012 or 217-344-8800. There are fines built into the lease that will be assessed each time someone is caught not picking up after their animals.

I will do the research on where the pets/people reside based on the information you provide me and assess the appropriate fines accordingly.

Most Sincerely,

Jonas Hoedebecke
Community Manager
JonasHoedebecke · 2 weeks 5 days ago
Good Morning William!

The plan is to have the pool open by Memorial Day or before. Power-washing and painting begins this week followed by filling the pool with water and chemical balancing :)

Have a great day!

Jonas Hoedebecke
Community Manager
announcement

Illinois Marathon This Weekend

Hey everyone, I hope you're having a great start to your weekend.  I wanted to thank everyone who showed up for the Earth Day event Wednesday night.  We had a great turn out, and I learned that we have some very artistic residents!  I hope everyone had a blast, and I will be posting some pictures this weekend!  A huge thank you to Domino's for providing everyone a tasty pizza dinner.   On another front, we have an exciting event going on in Champaign this weekend.  It's the Christie Clinic Illinois Marathon!  This is an annual event that draws in a ton of people from all over the state and country.  I know that we have some runners in the community, and I hope some of you may even have a chance to join in the race.  You can always enjoy the event as a volunteer or spectator as well. 
There are several entertainment stands and tons of fun to be had.  Please be aware that several roads through the Champaign-Urbana area will be affected by the course throughout the beginning of the day.
There is more information available at http://illinoismarathon.com/index.php.
Everyone please have a fantastic weekend!
-Andy Lindsey

4 weeks 1 day ago by AndyLindsey · Reply
announcement

Earth Day Event Reminder


Hey everyone!

I hope you are having a great day. I wanted to quickly remind everyone that it's Earth Day. We are hosting an event from 4:00 pm - 6:00 pm, and you can arrive at the fitness center at Hessel on the Park. If you're free we hope you will stop by for a slice of pizza and to paint a flower pot to plant a flower bulb in which you can take home with you.  We hope to see all of you there!

-Andy Lindsey

4 weeks 3 days ago by AndyLindsey · Reply
JonasHoedebecke · 4 weeks 4 days ago
Daman,

Thank you for brining this issue to my attention. I've reviewed your ledger first thing this morning. It appears that $23.89 was posted in error as a charge, instead of a credit, in an attempt to remedy the overcharge you had mentioned. I have informed Nichole, Hessel on the Park's Customer Service Manager, to correct this posting as a priority this morning.

I will send you an email now stating essentially the same as above and copy yourself and Nichole to that email so that she may follow-up with you once she has resolved this. Upon that follow-up, please verify that your account is showing a $0.00 balance on my.mckinley.com and feel free to email myself/Nichole back with any concerns. My direct email is Jonas.hoedebecke@mckinley.com and Nichole's is nichole.porter@mckinley.com.

Thank you,

Jonas Hoedebecke
Community Manager
nmporter1 · 3 weeks 1 day ago
Hi Daman,

Thank you for your message. I have reviewed your account ledger and it reflects two credits: 4/18 in the amount of $23.89 and 4/26 in the amount of $58.89.

The amount of $23.26 charged to your account on 05/01 is your utility billing for water, sewer and trash fees.

Please feel free to contact me at 356-4012 if you have additional questions/concerns.

Nichole Porter
Customer Service Manager


Show older items »
Syndicate content