Your leasing office hours on the website for Saturday is listed as 10am-4pm. However, I have called multiple times a day for the past few Saturdays now and no one ever answers the phone. I work out of town throughout the week and am not able to visit the office. I have a couple questions that I need to speak with a leasing agent about and I am not able to get in contact with anyone about it. What gives?
Dear Staff: My name is Xiangru and living in 1723 valley rd Apt B last year. Since our contract will end in August, we want to make sure that the leasing office are notice we are moving out. However we got a letter saying we are passed due for being late to inform leasing office about the final decision. I am concern this may become an issue because both of us already decided moving out in June and delivered such message to office . Please let us know if there are any issues. Thank you
I have called the leasing office twice (two weeks in a row) to report that the stairway and hall lights in my building are burned out, this is the second time that this has occured since i moved in only 8 weeks ago. The first time it took me about a week to decide that no one else in the building cares enough to report it and for me to remember to call during my work day. It took a few days but the lights were replaced and working.........for about 2 weeks when they burned out again. So again it took about a week for me to remember to call the office during office hours to report this, that was last thursday, today a week later they still are not changed so i called the office and left a message on the answering machine even though it was during office hours and also requested that they call me back, which did not happen. Seriously, this is a major safety issue to try to climb stairs with groceries or do your laundry when the stairwells are pitch black at night!! Please get these lights fixed soon and I think an electrician should look into why they burn out so quickly. Very unhappy that such a safety issue takes so long to be corrected.
I would like to be yet another person to express significant disapproval about the contractors hired to replace the vanities. There were multiple muddy footprints left on the carpeting. I came home to the front door completely open, flies all throughout the apartment, and my air conditioning running for who knows how long. If they have further work to do in other units or they have contracts for future work, I would absolutely not hire them back.
Once again maintenance came out to fix my outlet and left their crap on my floor. On top of that I received an email saying the outlet is fixed and its still not working. The outlet is also loose. I really wish maintenance would stop HALF DOING THEIR JOBS AND ACTUALLY FIX THINGS!
Maintenance came out to my apartment last week to fix an outlet which never got fixed. They were suppose to come back that day but never came. Well as I was vacuuming this morning I came across left over screws on the carpet by the outlet which is very dangerous considering the fact that I have a two year old. Thank God my son didnt find them and put them in his mouth. I would appreciate if maintenance would clean up after themselves and not leave crap on the floor.