I would like to be yet another person to express significant disapproval about the contractors hired to replace the vanities. There were multiple muddy footprints left on the carpeting. I came home to the front door completely open, flies all throughout the apartment, and my air conditioning running for who knows how long. If they have further work to do in other units or they have contracts for future work, I would absolutely not hire them back.
Once again maintenance came out to fix my outlet and left their crap on my floor. On top of that I received an email saying the outlet is fixed and its still not working. The outlet is also loose. I really wish maintenance would stop HALF DOING THEIR JOBS AND ACTUALLY FIX THINGS!
Maintenance came out to my apartment last week to fix an outlet which never got fixed. They were suppose to come back that day but never came. Well as I was vacuuming this morning I came across left over screws on the carpet by the outlet which is very dangerous considering the fact that I have a two year old. Thank God my son didnt find them and put them in his mouth. I would appreciate if maintenance would clean up after themselves and not leave crap on the floor.
I appreciate the new vanities even though I would have replaced the stove or the tub first; however, the crew that worked on my bathrooms didn't finish the job. The new sinks don't match the same space against the walls as the old ones so now there is unfinished wall that needs plaster and painting. Also they didn't replace the medicine cabinet which was probably the piece of the vanities that needed the replacing the most. Also it doesn't match the finish on the new cabinets below the sinks at all. FYI
It's sad that rent has to increase every time we renew. We've lost 2 sets of great neighbors now because their rent increased when their lease is up and they had find something more affordable. I'd think McKinley would want to keep their residents instead of have such a high turn around rate. I'm also guessing you lower the rent to make new residents more attracted to the apartments/townhomes which decreases some profits from the previous residents' rent. Anyway, maybe as a company McKinley should think about not increasing rent to those renewing? (as an incentive to pay on time) It's good business to keep customers.
The bathrooms look better -- but as someone said, the work was done very unprofessionally. Nothing was put back. The carpets were dirty with small, and some sharp, wood chips.
To top it, the bathroom downstairs has some sort of leakage. Water collects in about 12 hours on the floor and even spreads to the carpet outside. I have already dried it up twice but it is very inconvenient. For me this is a matter of high urgency.
Good Morning, First of all I would like to say that the bathrooms look much better. However, I think the way the work was done was very unprofessional. All my things were taken out both bathrooms and not put back. My toilet seats were dirty, my things were put in the bathtub. My bathroom rug was put in there with the toilet tank on top of it. They used my garbage can to put trash in there. I'm very upset that I had to come home to clean the mess they left behind! I shouldn't have to clean up after your crew or the crew Hessel hired. I hope you address this issue with the company you hired. Set higher standards.Thank You.
My husband texted me while I was at work asking if I knew that maintenance was going to be in our home today replacing vanities. To my knowledge, there was no prior notification. While we have signed off that it is okay for maintenance to come into our home while we are not here, it has always been with the stipulation that they notify us that they were here. Maintenance was in our home this morning while we were both at work, and there was no “We were in your home today!” notice. They came back in the afternoon when my husband was home, otherwise we would have just seen new vanities in our bathrooms. Maybe when they finished the job they would have provided the notice if no one was home to witness the work, but they did leave at one point.
Prior notification that they would be replacing the vanities would have been common courtesy, as all the items in the drawers and under the sink were dumped on the bathroom floor. I could have emptied them out myself and not feel like my privacy was invaded.
Prior notification that maintenance would have to turn off the water in order to replace the vanities would have also been common courtesy. Last night all of a sudden we didn't have any running water. I called the emergency maintenance number, and was told that it was because they were replacing vanities in a unit in that area (he did not tell me that they would replace ours today!). I'm sure that when it happened in our unit today, that there was no notification to our neighbors that their water would be turned off, again.
I am furious about the lack of communication and common courtesy. This is especially important to me due to the fact that I have a cat and without prior notice I am unable to have her sequestered in a room so that she doesn't run out the door when maintenance has the door open (or propped open like my husband saw when he was home). Whenever I put in a maintenance request, I allow them to come into my home when I am not there, but let them know that I do have a cat and to not prop open the door! While this week is the first time we've had a major problem with notification, it is very upsetting and I would like to avoid a repeat incident.